Reviews (150)

Overall rating
4.8
Counts per rating level
  • 97% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer support and streamlining operations, noting its effective integration with Shopify for managing orders and inquiries. Its self-service features are praised for reducing support volume, and the Sidekick AI (ChatGPT-4) helps in drafting responses efficiently. Additional features like viewing customer cart contents, adding images in chats, and integration with Aircall for conversation recording are also appreciated. The app offers a user-friendly interface with extensive customization options and a comprehensive CRM solution that consolidates emails, live chats, and social media interactions. Merchants commend the app for its reliability, speed, and responsive customer support, which includes personalized onboarding calls and real-time problem resolution. The mobile app version is particularly valued for managing live chats and tickets effectively.

August 24, 2022

Rich Panel is the best Shopify partner we ever worked with. Their team is so fast when implementing our new ideas and features and we are glad to be working with them.

eshop LEDVANCE
Poland
Almost 2 years using the app
November 30, 2021

Really awesome service. Our email volume has really grown in the past year or so and I have no idea how we'd keep up without Richpanel. Every time I've had an issue they've been really responsive and today they were even willing to jump on a zoom call with me to walk me through the process of setting up rules for an auto-responder. My whole issue (from me first contacting them to me now leaving this review) only took like 20 minutes to resolve. You honestly can't ask for much better service than that!

Trash Queen
United States
Almost 2 years using the app
November 13, 2020

Awesome product and team! We've gone from Zendesk to Gorgias & now to RichPanel, couldn't be happier with the decision. The platform is growing quickly and the founders really listen to our feedback and care for their product.

310 Nutrition
United States
Over 1 year using the app
February 17, 2023

Not only is Richpanel a breath of fresh air, the support is absolutely incredible! The shopify integration is second to none, and the self service is already handling more than half of all the customer support we used to have to interact with manually! We're literally saving a fortune and it's only installed a week!

Accurascale
United Kingdom
Over 1 year using the app
September 18, 2020

The Richpanel team is progressive, innovative and more importantly swift to understand and adapt to specific use cases. They are an amazing, dedicated team that cares about the success of their clients as well.

JAXXON
United States
Over 1 year using the app
November 9, 2021

Good app, help to save lot of time (respond to facebook and email in the same page) the support is wonderful !

Lilly Skin
France
Over 1 year using the app
Edited July 10, 2020

Our team loved this application from the minute we installed it. It gives a very robust and impressive look at your customer's perspective. The backend is very user friendly to set up. The Task Bots are very customizable and easy to set up as well. All around we absolutely love it! The technical support is also excellent with fast turn around time for help.

IDP Sales ~ Inspire. Dream. Play.
United States
Over 1 year using the app
February 10, 2022

Aplicación fantástica. Gracias a ella podemos dar un servicio a nuestros clientes de una forma ordenada y rápida. Buena experiencia de usuario. El servicio de atención al cliente es magnifico. Resolvieron todas nuestras dudas en pocos minutos.

Divain Bouquet
Spain
Over 1 year using the app
October 25, 2022

We are a small team that was struggling to handle an influx of support tickets. Richpanel has made it very easy to give our customers the support they need. A must-have, beautifully designed software that truly makes our lives a whole lot easier!

MetaLife
United States
Over 1 year using the app
October 13, 2023

Richpanel is a great app for customer management. We use it intensively and whenever there was an issue it was solved very quick by the fantastic team. New features and requests were implemented quickly (like 2FA). Surely we would choose Richpanel for every new project we start. Big recommendation! Thanks!

Planet Tree
Germany
Over 1 year using the app