Reviews (157)

Overall rating
4.8
Counts per rating level
  • 96% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its exceptional customer support and user-friendly interface. It integrates seamlessly with Shopify, enhancing efficiency in managing customer interactions. Features like AI-assisted responses, self-service portals, and smart automation significantly save time and improve operational efficiency. Merchants note the positive impact on customer satisfaction and response times, considering it a cost-effective solution with good value for the features provided.

January 14, 2022

Their customer support tackles any problem quickly with resolve. Richpanel hosting zoomphone, chat and email support is fantastic!

My Medic
United States
3 months using the app
Edited March 17, 2021

I just got this app, and the trial alone was amazing, so I upgraded. Had some issues getting my IG connected, by not fault of theirs but they were so helpful and spent an hour on a screen share assisting me and getting me connected. Definitely recommend them and will continue using them for all of our needs.

Vivid Tapestry
United States
3 months using the app
May 18, 2024

Amazing team and amazing support. Easy to set up but had an issue with getting my emails to show. The team stayed with me and had a call to sort the issue. Above and beyond a a great platform to deal with ALL you communication channels in one place.

Lifestyle Travel Trading
Australia
2 months using the app
June 29, 2021

Very easy to use, and works very well, I really recommend this product , support is really good as well

TheVitaPrime.com
United States
3 months using the app
April 8, 2024

Richpanel has been fantastic to work with! They are quite responsive, and I really admire their drive to make this program all it can be. It is significantly better than the alternative we were using.

The Singer Featherweight Shop
United States
2 months using the app
April 28, 2020

Comprehensive app providing awesome features for managing an e-commerce store! Well-designed! Looking forward to mobile notifications for on-the-go support!

CurlyCoilyTresses®️
United States
3 months using the app
Edited August 27, 2021

Update: Jag har nu fått fantastisk service och hjälp när det gäller att lösa Instagramkopplingen. De spenderade all tid och attention som behövdes. Mycket nöjd! Jag använder den här appen för att samla all min kommunikation med kunder, i alla kanaler, på ett ställe. Den var lite snårig att förstå i början, men den funkar bra. Tyvärr har den inte koppling med Instagram (meddelanden och kommentarer ...

Tölta.se
Sweden
3 months using the app
Edited June 16, 2021

We were looking to transition our customer support team to a system that would be able to reduce our volume by introducing automation and offer our customers self-service potential. We started looking and testing out various different software companies and ended up stumbling upon Richpanel and honestly, this was the best discovery we made so far. Like honestly, no one came close to what this ...

Puppy Dogs & Ice Cream Inc.
United States
2 months using the app
November 27, 2019

Just started using the app and I really like it so far. The developer is very responsive to quickly set up the helpdesk for me.

I really like the way I can perform order management inside the app and the custom templates for responses. The best thing is I can respond to all my customer support emails and chat messages from one place. 

BRISHNI
India
2 months using the app
December 14, 2020

I would give this app 10 stars if I could! Very easy to understand and easy to use. It takes the headache out of the customer service emails. the feature I like the most is the order number gets pulled on the right-hand side of the customer's emails once you open them. They also have preloaded email templates. So basically you can reply to customers with just a few clicks. No need to write entire ...

Freshlinegrout
United States
2 months using the app