Reviews (157)

Overall rating
4.8
Counts per rating level
  • 96% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its exceptional customer support and user-friendly interface. It integrates seamlessly with Shopify, enhancing efficiency in managing customer interactions. Features like AI-assisted responses, self-service portals, and smart automation significantly save time and improve operational efficiency. Merchants note the positive impact on customer satisfaction and response times, considering it a cost-effective solution with good value for the features provided.

November 10, 2020

l am amazed by the unbeatable customer service . The application does exactly what its meant to do . Its classic , easy to use , And the customer care is amazing .Special thanks to Amit for helping me .WOW WOW WOW .

Gauti-Galore
United Kingdom
4 months using the app
August 4, 2021

Excellent customer service!!! A pleasure to work with. Answered all my questions and walked me through things

Fashion Hut Jewelry
United States
4 months using the app
November 17, 2023

Perfect. Would change nothing

Made with Local
Canada
4 months using the app
May 12, 2020

I have used this app to power up the customer service. It is running smoothly and help us on improving the support quality!

 Qimiao
Canada
4 months using the app
November 30, 2020

We were using Zendesk before and we want a simple yet as effective multi-channel customer service platform. We also wanted an easy to understand dashboard and analytics. We were able to get all of that with Richpanel at a very affordable price. It was very easy to setup and the power replies were greate. Their support is very hands-on. Amit, Dorai,Ayush and Manoj were awesome!

Buddha Power Store
Singapore
3 months using the app
January 14, 2022

Their customer support tackles any problem quickly with resolve. Richpanel hosting zoomphone, chat and email support is fantastic!

My Medic
United States
3 months using the app
Edited March 17, 2021

I just got this app, and the trial alone was amazing, so I upgraded. Had some issues getting my IG connected, by not fault of theirs but they were so helpful and spent an hour on a screen share assisting me and getting me connected. Definitely recommend them and will continue using them for all of our needs.

Vivid Tapestry
United States
3 months using the app
June 29, 2021

Very easy to use, and works very well, I really recommend this product , support is really good as well

TheVitaPrime.com
United States
3 months using the app
April 28, 2020

Comprehensive app providing awesome features for managing an e-commerce store! Well-designed! Looking forward to mobile notifications for on-the-go support!

CurlyCoilyTresses®️
United States
3 months using the app
Edited August 27, 2021

Update: Jag har nu fått fantastisk service och hjälp när det gäller att lösa Instagramkopplingen. De spenderade all tid och attention som behövdes. Mycket nöjd! Jag använder den här appen för att samla all min kommunikation med kunder, i alla kanaler, på ett ställe. Den var lite snårig att förstå i början, men den funkar bra. Tyvärr har den inte koppling med Instagram (meddelanden och kommentarer), så den fyller inte helt syftet att ha allt på ett ställe. En annan sak jag saknar är att det inte finns någon mobilapp. Jag kan svara på meddelanden via mailen, men inte se någon historik eller så. Det gör att jag är bunden vid att arbeta med min dator, när jag gärna hade sett att jag kan jobba helt mobilt. Men på det stora hela funkar den som förväntat. Servicen från Richpanel är väldigt bra och snabb!

Tölta.se
Sweden
3 months using the app