Reviews (157)

Overall rating
4.8
Counts per rating level
  • 96% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its exceptional customer support and user-friendly interface. It integrates seamlessly with Shopify, enhancing efficiency in managing customer interactions. Features like AI-assisted responses, self-service portals, and smart automation significantly save time and improve operational efficiency. Merchants note the positive impact on customer satisfaction and response times, considering it a cost-effective solution with good value for the features provided.

Edited June 16, 2021

We were looking to transition our customer support team to a system that would be able to reduce our volume by introducing automation and offer our customers self-service potential. We started looking and testing out various different software companies and ended up stumbling upon Richpanel and honestly, this was the best discovery we made so far. Like honestly, no one came close to what this system could do alone for us! Our volume ended up decreasing by 55% so far, just because we utilized the tool's strengths (and that's just the begging week for us). You can custom tailor any questions with answers you want to appear for any order and make conditions when those questions appear. The possibilities here are absolutely limitless! Showcase different questions and provide different replies if the order contains a specific SKU, if the order contains a specific tag, if the order is fulfilled/unfulfilled, if the shipping method contains specific words or is equal to specific words, if the order is delivered, if it's not delivered but it is within/outside the service level, and so much more...like really there are sooooo many possibilities here! You can also style the answers however you want and you can even put adjustable data that will automatically change for different orders.
We are still working on finetuning everything and the goal is to automate our processes even further with Richpanel. Their support team is amazing and help us out as soon as any questions arise. They are also very receptive to feedback and already helped implement some changes that were recommended by us. I just can't praise the company and the software enough at this time! <3

Puppy Dogs & Ice Cream Inc.
United States
2 months using the app
November 27, 2019

Just started using the app and I really like it so far. The developer is very responsive to quickly set up the helpdesk for me.

I really like the way I can perform order management inside the app and the custom templates for responses. The best thing is I can respond to all my customer support emails and chat messages from one place. 

BRISHNI
India
2 months using the app
December 14, 2020

I would give this app 10 stars if I could! Very easy to understand and easy to use. It takes the headache out of the customer service emails. the feature I like the most is the order number gets pulled on the right-hand side of the customer's emails once you open them. They also have preloaded email templates. So basically you can reply to customers with just a few clicks. No need to write entire email reply. A top of the line app!

Freshlinegrout
United States
2 months using the app
July 19, 2021

Switched from another app and our team immediately picked up where they left off. The Richapanel team is very responsive and works with us to improve on a weekly basis.

Miansai
United States
2 months using the app
February 9, 2024

I had an incredible experience working with their team! They were exceptionally supportive and truly amazing to collaborate with. Their dedication and professionalism exceeded my expectations at every turn. I highly recommend their services to anyone looking for a reliable and highly competent team. Their ability to provide support and deliver on their promises is unmatched. Definitely looking forward to our next project together

RV and Auto Parts
United States
2 months using the app
April 23, 2021

Richpanel has been the most all encompassing ticketing and CRM I've found so far Customer Service is excellent!

Honey Comb Wax Co.
United States
2 months using the app
January 20, 2020

Love it!
I highly recommend it to anyone as it has a great free plan to get you started.
Support, chat, and email, all in one!

xWatch
United States
2 months using the app
Richpanel Inc replied January 23, 2020

Thank you for the review :)

December 16, 2019

I used this app to make our customer service more seamless! so far it has worked and their team is very responsive. I recommend this app as a useful tool for the customer service portion of your business! Amit is amazing

Paradise Ranch Designs
United States
2 months using the app
November 29, 2019

The Shopify/Richpanel integration works like a charm and displays customer order information along with other relevant data. It's nice to be able to use a real live agent to chat with our customers.
And the prices are very affordable compared to similar apps. Amit was super helpful in setting up the helpdesk for me and clearing up my doubts. Highly Recommended!

Bonvoyg
India
2 months using the app
Richpanel Inc replied November 29, 2019

Hey Abhishek,
Welcome to the Richpanel family.

Thank you for this review 😃

April 21, 2022

This is undoubtably one of the best online chat applications I've come across so far. Setup was incredibly quick, and customer support team, were available within seconds to answer my questions. I would highly recommend this app 10/10

Scoot City Ltd
United Kingdom
About 2 months using the app