Reviews (216)

Overall rating
4.6
Counts per rating level
  • 90% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its real-time product personalization capabilities, which enhance customer engagement and increase conversions. It supports a variety of product types and integrates seamlessly with Shopify. The live preview feature is particularly valued as it allows customers to see their customizations instantly. Additionally, the app's customer support is praised for its responsiveness and helpfulness, providing extensive assistance and training, especially useful for complex customizations and integration with production processes.

October 14, 2021

Great response when you ask for help from the support team. Our concern was addressed quickly and issue was resolved.

Dibsies Personalization Station
United States
8 months using the app
July 20, 2023

One of the best and worth using custom apps.
Support enthusiastically supports the team.
There are some points that Customily can improve in the near future.
1. You can export and import option sets together.
2. When uploading clipart values ​​to the option set, you have to upload each value, not all of them
up for a while.
Having to enter the image option manually can be confusing.
3. In the template when selecting any layer, do not know the position of that layer relative to other layers. (is it in the middle or left or right).
4. App sometimes lags

Izzi Custom
Hong Kong SAR
8 months using the app
Customily replied July 21, 2023

Thank you for your valuable review of Customily! We're thrilled to hear that you consider it one of the best custom apps and appreciate the enthusiastic support from our team.
We genuinely appreciate your feedback and suggestions, as they help us refine our app and provide a better experience for all our users.
If you have any further thoughts or ideas, please feel free to share them with us. Your input is instrumental in driving our improvements, and we look forward to serving you even better in the future!

August 10, 2022

The app and support are great. Because the app has so many features there is a long learning curve but once you figure it all out there is so much you can do with the app. Customers love seeing what their personalization will look like.

Shadow Breeze
United States
7 months using the app
Customily replied August 11, 2022

Thanks so much for your review! We're happy to know that our Support Team has been of help to you and that your customers love seeing the live personalizations! That's what we want! :D

August 3, 2021

I would highly recommend it to anyone looking for...
Amazing piece of software, Great work :) .......

89 Customized
Vietnam
7 months using the app
Customily replied August 3, 2021

Hi! Thank you so much for the review and the recommendation, we love working with 89 Customized!

Let us know if we can help you with anything else. 😊

Martina | co-founder

Edited January 11, 2023

The Customily team has opened up such a large market for my brands and given me a sustainable competitive advantage over my competition. Break into high competition yet high volume niches with personalization! A bit of a learning curve but the Customily team is right there to help. Once you get your first product created its pretty easy. Like anything new, you have to be willing to learn it. Worth the effort. Thanks Jose and everyone at Customily!

Locals & Company
United States
7 months using the app
Customily replied January 11, 2023

Thanks for your support and fantastic feedback, Kurt!
We'll keep working hard so the learning curve is as accessible as possible ;)
We're here to help you whenever you need it!

August 22, 2022

Customily is the Rolls Rocye of product personalizations. With their integrations, updates and fast support for any issue. It takes personalization to another level. Very glad to have found Customily.

PHI Boutique
United Arab Emirates
7 months using the app
Customily replied August 22, 2022

Thanks for your awesome review :) we're very glad that you're so happy with our app!
If you need help with anything just let us know! ;)

Edited March 9, 2023

Ich bin absolut begeistert vom herausragenden Service, den ich bei Customily erfahren habe! Egal, welche Frage ich hatte, mir wurde sofort und umfassend geholfen - selbst bei Themen, die nicht direkt in ihren Zuständigkeitsbereich fielen. Ich bin mehr als zufrieden mit der App, die alle meine Bedürfnisse bezüglich der Personalisierung meiner Produkte erfüllt. Daher kann ich Customily uneingeschränkt weiterempfehlen!

Jerydas-personalisierte Produkte
Austria
7 months using the app
Customily replied January 31, 2023

Vielen Dank für Ihre positiven Worte über Customily!
Wir freuen uns sehr, dass wir Ihnen einen hervorragenden Service bieten konnten und dass die App Ihren Bedürfnissen bezüglich Personalisierung gerecht wird.
Es freut uns, dass Sie uns weiterempfehlen!

May 4, 2023

great integration and such a variety of options to add to products. Customer support is great to work with as well if you need them

ByDanielsDesigns
United States
7 months using the app
Customily replied May 4, 2023

Thanks for your review and support! :) It's a pleasure to work with you too!
If you need assistance with anything don't hesitate to contact our team again, we'd love to help you!

April 18, 2023

Great app! Lots of support for new users. Highly recommend. I just started using Customily in my store and the possibilities are really endless, creativity along with accessibility.

General Store Gifts
United States
6 months using the app
Customily replied April 19, 2023

Thank you for your kind words and welcome to Customily! :D
We're happy to have you onboard and looking forward to seeing your personalized products soon! If you need help with anything don't hesitate to let us know!!

April 5, 2023

I'm new but I'm having a really good support to beggining this journey. I'm so excited to learn more and more about it.

mfspecialgift.com
United States
6 months using the app
Customily replied April 5, 2023

Thanks for your review and WELCOME to Customily!
We're super happy to have you on board and will continue helping you through your journey so you can make the most of our app! :D