Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

This app is highly recommended for its extensive product personalization features, allowing customers to design items in real time. Merchants appreciate its seamless Shopify integration, user-friendly interface, and continuous improvements. Despite a learning curve, the exceptional customer support, including one-on-one training and a helpful YouTube channel, is praised. The app is cost-effective, with reasonable pricing and a cost per sold product that merchants find acceptable. Many report an increase in average order value and business growth after using the app.

December 6, 2021

This app is a game-changer and is saving us so many hours of work every single day. We're using Customily to show customers a live preview of their customized product and then automatically creating the print file. The amazing part is that this app allows us to not only download a file of the live-preview, but also a second predefined print file of the exact design that we need to create the individual product. This is the ONLY app i found that is able to do this! The app works seamless with the Debut Theme and also with a AJAX cart drawer. I've also tested other apps before, but this one seems to be the fastest with the fastest loading times. The last thing i want to mention is the incredible customer service. They have a inhouse developer team that is open to help with any change you want to make to your theme regarding the customily app. In this sense i would especially like to thank Flor from the customer service team for helping us with every single question or problem that we had so far. To sum up - This is the best app for customized and personalized products by far!

Wunsch Kalender
Germany
2 months using the app
Customily replied January 18, 2022

Thank you for your review :) we're glad to be helpful and that you've been enjoying Customily so far!
We'll share your nice words with the team, especially Flor :)
Let us know if we can help you with anything else!

February 17, 2023

Customily App is the top of the line in customizing products. Morena and Jose have been AWESOME in helping me with questions. The App is creative and has so many possibilities in customizing products. I recommend the Customily App to take your website to the next level. Izola

Sister Friend Expressions
United States
2 months using the app
Customily replied February 17, 2023

Thanks for your support Izola! We're happy to be of help and that you're enjoying our app so much! :)

October 18, 2022

Seriously, the best customer service I've ever encountered!! We've been searching for months to find the right personalization app and this is by far the most user-friendly. Customily reached out right after we downloaded it to help us with setting up templates and more. Jose went above and beyond helping us set up our store front for customers to personalize our bags. I would honestly consider us friends at this point. He emails back right away and is always there when I need it. PLUS Customily has a really great YouTube channel if you get stuck. So far we love the app and would recommend :)

OTG|247
United States
2 months using the app
Customily replied October 19, 2022

Thanks for your kind review :)
We're happy to be of help and that you're enjoying our app! And yes! Jose is the best! ;)

December 19, 2022

Amazing app and fantastic Customer Support! Once you understand how to use it, the potential is endless!

YourPupCustom
Italy
2 months using the app
Customily replied December 19, 2022

Thanks for your kind review! :)
We'll be always available to help you! Just let us know when you need us :)
Have a wonderful end of the year!

February 17, 2022

i like this app!This app has helped me solve a lot of problems! But I still hope the staff can solve my problem as soon as possible!!

cherishinbox
China
2 months using the app
Customily replied February 18, 2022

Thank you for your review! :)
We're very happy that you like our app, remember that you can always contact us at support@customily.com and our dedicated team will be ready to help you!

December 23, 2021

Customily is very powerful tool that makes customers personal designs more easier & quickly to fulfill with the professional requirements.
A top professional support team, that can help in al required situations.

Poster-4u
Germany
2 months using the app
Customily replied January 18, 2022

Thanks for your review! We're happy to read you're enjoying Customily. We work really hard to have the best support team ever!
Let us know if we can help you with anything else!

Edited July 13, 2022

This function is very easy to use. The customer service explanation is more patient. It would be even better if you could add a tutorial for beginners.

pancustom
China
About 2 months using the app
Customily replied July 13, 2022

We are very sorry that the language has been giving you trouble. Although our app is not natively built in Chinese, it can be easily translated. Our support team has tried to contact you several times to send you instructions, but hasn't heard back from you. Here is a look at how you can translate the entire app with one click. https://imgur.com/fs1N4O0

Anyway, we are happy to see that despite the language barriers, you were able to create a lot of personalization for your products. They are looking great :)
If you still want to switch the app to Chinese, please message us at support@customily.com so we can share the instructions.

December 2, 2022

Excellent App!!! Flexible! Have a ton of features! great for any size business!! I would recommend this app for everyone.

My Sign Center, Inc
United States
About 2 months using the app
Customily replied December 2, 2022

Thanks for your review and recommendation!
We're happy to know you're enjoying it! :) let's keep working together!

Edited March 20, 2023

Customily is a fantastic app that provides an excellent solution for businesses looking to offer personalized products to their customers. The app is incredibly user-friendly and easy to navigate, making it simple for even the least tech-savvy individuals to set up and manage their own product customization options.

One of the things I love most about Customily is the wide range of customization options it offers. Whether you're looking to offer customized apparel, phone cases, or home decor items, Customily has everything you need to create unique, one-of-a-kind products that your customers will love.

In addition to its impressive customization capabilities, Customily also provides excellent customer support. The team is always available to answer any questions or concerns, and they are quick to respond and resolve any issues that may arise.

Overall, I would highly recommend Customily to any business looking to offer personalized products to their customers. With its user-friendly interface, extensive customization options, and excellent customer support, Customily is truly the best app of its kind on the market today.

DENMARY
United Kingdom
About 2 months using the app
March 17, 2023

Customily is one of the best apps I have come acros. If not THE best! And as for the support, they are there whenever you need and the level of service is out of this world. Could not be happier, and a shout out to Julieta who helped me with a bunch of things with just a few clicks of some buttons. Magic!

Testing store
Sweden
About 2 months using the app
Customily replied March 17, 2023

Thanks for your review and support! :)
We're happy to be of help, please let us know if you need more assistance while learning how to use our app! It's great to have you on board!