Customily Product Personalizer

It's quite vast and at the same time if difficult for a lay man to make formats. For background colour change, assets are required which is a huge task. Imagine we had to make 100s of images of each colour (bus of sizes & shapes) and then fix it in their system for each product? I mean, in today's world why it is not automated? There should be a tool to do this. Printable file is always not correct. We have to fix manually. Overall it's time & resource consuming solution which is not 100% automated & expensive app to work with.

It didn't work for us and we keep getting charged for it. Pretty annoying and would appreciate if we had some better support.

There's a lot of apps out there for customizing products. So why Customily? Well, their set up process is SO much easier than everything else that's out there. The UI is easy to navigate and all functions are simple to create. This is from someone that is tech savvy, but not to that extent.

On top of that, their customer service and dev teams are incredibly helpful. If there's anything that's out of your reach, they are sure to help. Well worth the price!

The app is overall relatively good for the purpose of your personalized products here is the pros and cons of my experience and why I choose another alternative.
Pros
1. It is not time friendly. Personalisation requires quite some time and a lot of repetitive tasks. 1.1 You can’t move multiple options at once. You have to manually click on each option position and set it to be in a different number. So if you have 100 options with condition that you need to move around you can imagine how much time it will take you and that will be only for one product option. (When I have made the suggestion they have told me they work on this feature two months ago) 1.2 You can not move multiple layers in the template editor window at once and you can not even select them unless they are in order next to each other. 1.3 The template editor window Is unnecessary small and It doesn’t take all of the screen. 1.4 You will have to resize all of your clipart artwork manually and re upload the new files in the library so you can LOAD them again in the preview template feature for faster loading in the product page. This can easily be automated so we don’t have to senselessly waste our time.
2. Missing features 2.1 The arch text doesn’t have stroke options (feature promised for a long time and doesn’t seem to require a lot of coding) 2.2 Finally the feature for automatic thumbnail from clipart has been added. 3.2 No location map (Mapbox integration) or Star/Constellation feature.
3. Bugs 3.1 Sometimes the app reverse the name of the templates you have just renamed. 4.1 The Automatic options creation from template feature doesn’t work properly sometimes, just stuck on loading (took the a month and 1 week to get response for this issue). Is not that it is such a big problem but if you have a massive template with 7 people and the systems decides “not today” good luck having to manually create options setting when you can not even load them from the library. You literally have to create an option, upload every single file, then thumbnail, set the conditions, set the ids, now imagine if you have 7 people and 25 different hair styles for each with at least 7 colours for each hair style. The Options Settings feature need complete rework. 5.1 You will have to start from clipart ID 2 (leave position 1 empty, they blame that on Shopify somehow) on everything you upload otherwise the clipart ID 1 stays loaded all the time and overlaps with other cliparts.
3. Price 3.1 To use the app you have to pay for the monthly fee and then start your work, this can easily be another way like you get to build your store and when you are ready to start advertising you activate your subscription. 3.2 The cost offers per sold product is reasonable. Cons
1. Great integrations with remove.bg to automatically remove the background of the uploaded photo.
2. The ability to create name patterns by connecting multiple text field from the template editor to a single name field in the option settings.
3. Color overlay on photos. Overall what is preventing this software to be truly great and crush the competition is the lack of effort and speed of execution. Im sure they will get there. Consider all options before making a choice because all of those types of software require quite sometime to learn and set up.

Morena and Jose are amazing. The product is robust and feature rich. Once you wrap your head around the features the product is easily navigated. No better product customiser out there.

I would love to give this app a 5 star. It is amazing. However, I taught myself to use it and they have terrible help videos to get you started. It is really geared towards businesses that use print on demand services, however, we decorate all of our items and fulfill them in house. It does work great for us but you will have to figure it all out on your own. Also, I asked customer service to help and they told me completely inaccurate information that I later had to correct on my own to make it work. Just be prepared to spend A LOT of time working on this to make it work correctly. It is far from a plug and play app.

No replay of support mail, options getting messy not follow its name. Product cant connect to template

This is a great and very intuitive app once you understand how it works. They have lots of help articles explaining everything you could need, and extremely responsive support when you still can't figure something out. I highly recommend, will be saving us a lot of time.

I like how this app functions; overall, it is well-designed. It might be one of the better apps out there for personalization, however, there are so many bugs with this app, and it constantly goes down, which results in a lot of lag and often causes the personalization options to not even show up on my website. On top of that, I have messaged them about a bug (it adds a huge gap on my slider when a user is flipping between different variants) and after 2 weeks they still haven't resolved the issue. Maybe give them a year or two and they'll actually come up with a polished product, but for now, it's too expensive and not worth it.

Tried to reach out for creating a product for our business as no one in the team knows how to finish the customization， and it is urgent for us， received the answer 10 hours later, and told me they are going to charge extra. Don‘t know if this is normal, yet Sounds not cool.