Reviews (369)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer registration and account management on Shopify, particularly praising its custom form capabilities essential for collecting specific data and supporting B2B operations. The app offers extensive customization options, including custom fields and integration with Shopify Flow for process automation, and features like invisible reCAPTCHA for added security. Merchants appreciate the reliable performance and exceptional support, highlighting the responsiveness and helpfulness of team members like Brett.

September 23, 2015

Great app and easy to install. Highly recommend.

Bow Tie Expressions
United States
Almost 3 years using the app
January 20, 2017

This app is perfect! Highly suggest it if you need extra information from your customers. The filtering is amazing as well, and the support team worked side by side with me to help get what I needed done!

Shiokfarm Com
Singapore
Almost 3 years using the app
October 17, 2015

Great, very useful app. It's a no-brainer. I just don't understand how this isn't a feature built into Shopify!

Padded Panties
United States
Over 2 years using the app
September 19, 2023

Helium has enabled us to natively integrate our bespoke account registration/checkout experience with Shopify. Given the nature of our business, it's mission critical for a solution like this and, frankly, we weren't able to ID anyone else that provides this solution OOTB (vs. custom dev). Customer Fields has gotten better since Helium directly integrated Metafields into the Shopify admin and we're looking forward to the day when Shopify and Helium are able to partner more closely so that we can search by customer metafields in the Shopify admin (vs. view for individual customers). 5 stars without question.

Rayne Nutrition
United States
Over 2 years using the app
Helium replied September 20, 2023

Thank you for taking the time to leave this review. As an office full of pet-lovers, we're glad to be of service!
We love how you've taken advantage of some of the more robust offerings our custom fields provide, and yes, we're always looking to improve the user experience and seamless experience between Customer Fields and the Shopify Admin. Thank you for this feedback.

February 5, 2019

Customer Fields allows us to capture the customer info we need for our business on account creation. Awesome solution, excellent support, and easy integration in our store.

Valley Anesthesia
United States
Over 2 years using the app
September 27, 2015

Easy installation, quick functionality. I wish the code insert page would have recommended a spot to add the code (like a recommendation), but we got it worked out ok. Great tool!

Startsolid
United States
Over 2 years using the app
March 28, 2017

The Customer Reviews App design is simple and easy to use. The luqid installation was done by professionals with Helium. At my request, the installed the app on a test site, while made tweaks to ensure the install was done properly before going live on my site. Their support walked me through that process and helped make little tweaks here and there to ensure proper functionality. They were responsive, easy to work with, and I am happy with how the tool performs and fucntions. Keep it up. Would reccomend to a friend, and would use other Helium apps in the future.

Harvest Delivery
United States
Over 2 years using the app
May 16, 2018

Incredible customer service!! The entire team is extremely responsive and supportive with whatever I needed help with. I could not be happier with the product, and highly recommend using the app! Cheers

Ship My Deal
United States
Over 2 years using the app
July 18, 2017

Great app. Great service. thank you

Shoesbank
United States
Over 2 years using the app
September 7, 2015

As a 1-time owner of a software company that had customers in 40+ countries, I am one of the toughest reviewers of Shopify apps.

This app is simple, straightforward, and does what it says it will do.

You can't really ask for much more than that so I give it 5 stars.

Pure Hearts International
United States
Over 2 years using the app