Reviews (369)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer registration and account management on Shopify, particularly praising its custom form capabilities essential for collecting specific data and supporting B2B operations. The app offers extensive customization options, including custom fields and integration with Shopify Flow for process automation, and features like invisible reCAPTCHA for added security. Merchants appreciate the reliable performance and exceptional support, highlighting the responsiveness and helpfulness of team members like Brett.

November 3, 2023

Brett responded within minutes of submitting a support request. He quickly understood the issue, completed some initial investigation and had the issue resolved promptly. I would highly recommend this app and support is awesome!

Pop's Drapery Rod Shop LLC
United States
About 2 years using the app
Helium replied November 6, 2023

Thank you for taking the time to leave this review!
We are super happy to hear that the incomparable Brett was able to do what he does best 💪🏼 We work hard to provide solutions, answers, and documentation for our app, and it's nice to hear that we're adding value and being helpful 😎
Don't hesitate to reach out with any further needs or questions.

June 20, 2023

This application works great and the dev/support team is excellent and accessible. Easy to implement and manage.

Biocidin Botanicals
United States
About 2 years using the app
Helium replied June 20, 2023

We'll take "excellent and accessible " all day. 😊
Thanks for submitting your review!

September 16, 2015

Wow that was easy, works great thank you!

Create R4u
United States
About 2 years using the app
June 18, 2018

Great app for expanding our customer fields. Very responsive reps, couldn't be happier!

Lizzyjames
United States
About 2 years using the app
July 8, 2020

Great professionalism and team at our disposal for any questions and help. Really in love with this app and the branding which is well integrated to our theme. Perfect. Thanks for all.

AMATXI TRANSFERT
France
About 2 years using the app
Helium replied July 9, 2020

So glad to hear this amazing report! Thanks for the incredible review 😄

October 27, 2022

We use this app to help our customers register or edit their account using a form we have created in Customer Fields. Our customers are able to opt out of paying VAT if they are eligible and can start purchasing immediately without having to contact us to change their account and refund the VAT retrospectively. We had a small problem with how to add the 'Edit Account' link to the account page and after reaching out for help it was done for us, what more can you ask for. Excellent app and great support. Thanks for your rapid response & help.

Valentine Wigs
United Kingdom
About 2 years using the app
Helium replied October 27, 2022

Amazing feedback! 🎉
Thanks for drawing attention to how Customer Fields helps you register and fulfill orders for B2B customers who are VAT-exempt/Tax-exempt. Cheers!

March 5, 2018

This is a wonderful app for a very low cost. Customer support for this company is also outstanding. They actually brought an issue to my attention that I did not even know I had and went right in to fix it promptly. There is a lot to be said for excellent customer service. These guys are a keeper!

Full Moon Loom
United States
About 2 years using the app
June 16, 2018

Robust way for us to store additional customer information eg membership numbers, start and expiry date of membership.

Legobricksworld
Singapore
About 2 years using the app
March 9, 2022

A highly polished, flexible and well-thought-through app, and the only one which enabled us to do exactly what we were looking for. Very impressed and highly recommended.

Harringtons Pet Food
United Kingdom
About 2 years using the app
Helium replied March 10, 2022

"Highly polished" has our dev team glowing 😇
Thanks for making our day!

February 15, 2018

Great app, easy integration!!Love it, so easy to customize in many ways!!!

Vingeproject
Greece
About 2 years using the app