Reviews (369)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer registration and account management on Shopify, particularly praising its custom form capabilities essential for collecting specific data and supporting B2B operations. The app offers extensive customization options, including custom fields and integration with Shopify Flow for process automation, and features like invisible reCAPTCHA for added security. Merchants appreciate the reliable performance and exceptional support, highlighting the responsiveness and helpfulness of team members like Brett.

March 27, 2019

100% recommend this app! It works perfectly for us, and the assistance we've had installing - and having custom code edits made - have been amazing. Super quick responses and always very helpful.

DAKS
United Kingdom
About 2 months using the app
Edited August 12, 2023

The Helium app for Shopify is an absolute game changer! As a store owner, I'm always on the lookout for tools that can help me improve customer engagement and boost sales, and Helium delivered beyond my expectations.

interiorgallery
Switzerland
About 2 months using the app
Helium replied August 11, 2023

Thanks for your feedback!

December 2, 2016

For some weird reason there is no way for a customer to change their email and this app made it possible so thumbs up from me!

Dekokast
United States
Over 3 years using the app
May 12, 2020

Regardless of how good the app is and how useful it is to acquire customers, the developers of the app made sure they help me with work that is not part of their job to insure I have a good experience, recommend it for the excellent support!

Aumet
United States
About 2 months using the app
Helium replied May 12, 2020

Thanks, Aumet! We do have some amazing and extremely helpful developers on the Helium team. 😄

September 19, 2015

It bothers me a lot to realise that shopify or most theme developers made no effort to include a "edit" account function and it was pleasantly surprise to find a free app here that is exactly what we need and sorely missed in shopify.

I hope this app will continue to stay free and it is definitely one of the most essential upgrade my website needed. Great app, super easy to use and is a must have!

Wall Society
Singapore
About 1 month using the app
March 15, 2021

The Customer Fields app helped us improve the user experience and the design of the Shopify forms. Really helped us meet the business' goal.
Thanks.

beekeepinguk
United Kingdom
About 1 month using the app
Helium replied March 15, 2021

Thanks for your feedback! 🙌

November 3, 2015

Thanks to Josiah for his help.
Very useful app, perfect for me

Iprint Online
Switzerland
About 1 month using the app
Edited August 17, 2017

Wow. I tested out a bunch of different apps until I figured out which would be best for our needs. This app is super easy to use.

It's not only doing exactly what we need, but amazing customer service. We tend to be a bit high-maintenance with our specific needs and Chelsea was able to help me implement the changes I needed. She was very patient with my excessive questions and requests. I also really like the way our customer's information is stored and easily accessed. I would tell you to check out our form to see how awesome it is... but one of our customizations is that you can't accesses it without a password!!! Thanks again Helium.

Whsljao
United States
About 1 month using the app
May 31, 2016

Genial! Esto debería estar por defecto en Shopify. La atención al cliente es excelente.

Ibella
Peru
About 1 month using the app
May 8, 2023

Not only is the app intuitive and easy to work, when a system but caused an outage, the team jumped on it to fix the issue right away. Very much appreciated to keep me going ...

Ínyenc Kredenc Budaörs
Hungary
About 1 month using the app
Helium replied May 9, 2023

Thank you for the kind words 😊