Data Feed Watch Shopping Feeds , 340 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for managing ecommerce shopping feeds across multiple platforms, particularly Google Shopping ads. It's praised for its user-friendly interface, versatile functionality, and positive impact on brand visibility. Many appreciate the responsive support team that provides custom solutions for complex feed issues. The app is noted for its reasonable pricing and ability to significantly boost ad revenue and sales. Merchants value its capacity for complex data manipulation, consistent product listing, and resolving Google Feed issues. It's seen as a time-saving tool that simplifies feed management and optimization.
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A/B testing works only if you have a large number of similar products in your store because they don't change the splits for the test. They just split all the products once resulting in a one-sided a/b test. The customer support does need improvement. E.g. I have tried to resolve a simple mapping issue. The first time, I had to explain the problem 2 times and had to wait 60minutes. Apparently, she just left the chat... I am still waiting. Thanks Monika ... After that, I have opened another chat with Sebastian. He basically ignore my question and gave me a link to a standard implementation and had basically no suggestions for me. It is a mapping and logic issue. This is basically your service. Magdalena is stellar helpful though and Martin has been reaching out to me regarding a well instructed on-boarding session. EDIT:
Datafeedwatch has reached out to me regarding my bad customer support experience. They were very helpful and eager to improve. Staff can have a bad day as well. 3/5 Stars! I would give more stars if the a/b testing would work.
Hi there,
We’re really sorry to hear that you were dissatisfied while using DataFeedWatch as we take pride in the high quality of our Support team.
The issue you were facing is now resolved. We really appreciate you reaching out to us and we will be happy to discuss this further with you to make sure all of your questions are answered. If you ever have any issues in the future, please get in touch with our Support team and we’ll work to get it resolved as soon as possible.
~Milosz / DataFeedWatch
A little complicated and the support is a little light but this app does it's job each and every night and is critical to our business success. No other app of it's type is as flexible or easy to build custom feeds from.
Hey,
Milosz from the DataFeedWatch team here :)
I am sorry that your DataFeedWatch experience has not met your expectations so far. I would be happy to sort everything out for you.
I have reached out to our Support Team to find out what happend and to make sure, everything is fine now. The Support Team will contact you again soon.
Is there something else that we could do to turn this 3-star rating into a 5-star rating?
They fix it.
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I will explain what happens If you use this app. After the basic setup, with the help of the agents, you're going to start making feed. And then you will start syncing. After the sink is finished, the efficiency of Google ads will drop dramatically and PPC AI will once again take more than two weeks to pass the learning path. You will be anxious and frustrated, and you will find out that there have been no special changes except for this app, and soon you will find the agent in the chat on the right corner. If you ask them for support, they will continue the conversation by telling you to wait because they are checking. That's how you spend your day and find another agent or community the next day. 24 hours after the support request, one of the agents will ask you for Google Merchant Center Access, and that's where the app's support begins. Are you curious about my case? I haven't received any reply yet after the agent took the access and I'm still waiting.
Hey,
Milosz from the DataFeedWatch team here :)
I am sorry that your DataFeedWatch experience has not met your expectations so far. I would be happy to sort everything out for you.
I have reached out to our Support Team to find out what happend and to make sure, everything is fine now. If you have any additional issues or questions, please contact us - we'll be glad to help.
Is there something else that we could do to turn this 3-star rating into a 5-star rating?
Continued oversells on Amazon due to DataFeedWatch app not updating Amazon with correct inventory. Beware of their 'Amazon to Shopify order integration' - its intermittent and does not even pull basic information such as the 'shipping address' to Shopify! According to DataFeedWatch they can not pull the 'shipping address' to Shopify for orders as Amazon changed their policies - however many other integrations (such as SellBrite, Brightpearl, etc) pull the 'shipping address' absolutely fine. Other apps such as SellBrite have a good 'Amazon to Shopify order integration' and we are testing their inventory integration now. Support at DataFeedWatch is usually responsive but issues remain unresolved with no assurances that it is their priority to fix... The inventory issue has not been addressed directly in any support ticket despite lots of requests.
Desværre ikke fan af deres kundeservice. Når det er gået galt, men virker heldigvis det meste af tiden. Bare man ikke har for mange produkter
Not cheap and very slow user interface but okay solution overall.
I expected more by DataFeedWatch because although they provide the Skroutz channel, they failed to customize the feed so to meet Skroutz's requirements.
I also was charged (probably by Shopify) a month of subscription while I unistalled the app on time during the trial period. The DataFeedWatch's support helped me and I got my refund. The whole experience though of trying to get back my money, was really long and difficult. This was because initially DataFeedWatch didn't agree with the actual uninstallation date. They told me that the uninstall took place on later time, after trial expiration, which was not the case, as the Shopify team proved. Secondly, although the refund was released, I had no feedback on this, either by Shopify or DataFeedWatch.
Well not impressed did not do much for me. not a very friendly app. no analytics either.
Complex and frustrating. Experiencing a number of errors in Merchant center and really not getting any help at all
I have cancelled the plan before the trial finished and they keep wanting to charged my card. Send them emails, no one answers. Is this some kind of scam? Cause I don't know how to call it otherwise. Stop trying to charge my card!!! I will not pay for your service who has done a mess in my catalogue