Reviews (416)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its excellent customer support, particularly noting individuals like Casper, Ivan, and Maria for their helpfulness. The user-friendly interface and effective feed optimization enhance marketing efforts on platforms like Google Shopping, improving business metrics such as click-through rates and return on ad spend. The app also offers valuable educational resources and can handle complex feed requirements across multiple platforms and stores, making it a versatile tool for managing product feeds efficiently.

December 13, 2022

Very user-friendly app and the support is spot on. Pawel has been very helpful and fast in answering my questions.

ETIQL
Germany
11 days using the app
DataFeedWatch replied January 18, 2023

Thank you so much for your kind feedback! Glad to hear that you're enjoying our app and support :-)

~Milosz / DataFeedWatch

Edited June 21, 2022

While this app seems to have some potential the lack in support and documentation makes it really hard to integrate it properly.

Strength Shop
Germany
10 months using the app
March 24, 2023

Hi , at first I was discouraged about the service I recieved from Keith. He wasn't very pleasant or helpful at all.
I thought I would give it another shot and got Tetiana on the chat. She was like a hundred and fifty degree turn around, from what I experienced before. Even though she was working alone she managed to juggle the chats like a real pro. She took the time to be attentive to my problems and help me work through them and was very nice throughout the whole chat. It was a pleasure working with her. I hope I get her when I chat again :)

FITNESS-HEALTHLIVING
United States
10 months using the app
DataFeedWatch replied May 19, 2023

Hi,
thank you so much for your nice words. Your feedback is precious for us to improve.
Our support is doing their best to help when any feed optimization obstacle arises. Udoubtely Tetiana is an excellent proof of that :)
We'll be always more than happy to assist you!

~Milosz / DataFeedWatch

October 31, 2018

Customer Service was always a terrible experience for me with their chat. I was not successful setting up my Amazon channel feed...and despite my making many, many efforts...and being abandoned on live chat...I finally decided to cancel for the 2nd time. I tried to give a 2nd chance; but customer support never made me feel comfortable to say the least.

Swimsale.com
United States
8 months using the app
March 21, 2022

I installed this app cause I had some problem with the standard feed and I must say it is very functional, easy to set up and understandable. The customer support is always ready to help you for every question or doubt and it gives you the possibility to fully manage your product feed. 100% suggested!

Yupcollars
Italy
10 days using the app
DataFeedWatch replied March 25, 2022

Hi! Thank you very much for your great rating, we appreciate it! Your experience is very important for us, and we are glad that you are having a good one. Do not hesitate to reach out to us anytime you have a problem with data feed management.

~Ewa/ DataFeedWatch

November 15, 2022

Best customer service / support I've ever experienced. Paweł was extremely helpful and generous with his time. First time I've bothered to write a review for an app, thanks to him. The app is actually easy to use so you don't necessarily need support, but it's amazing to know that should any questions or concerns come up, they are there for you and respond almost instantly. Before installing Datafeed Watch, I was having issues with my product data not syncing correctly to Facebook and Paweł was on a screenshare with me and walked me through everything until we fixed it.

LED Esthetics
United States
10 days using the app
DataFeedWatch replied November 25, 2022

Hi! Thank you very much for your nice words :) Please remember: whenever you come across an issue, you can always count on our Support Team :)

~Milosz / DataFeedWatch

November 15, 2023

Great app with heaps of resources. Casper was a big help in getting us onboarded.

Inner Health
Australia
10 days using the app
DataFeedWatch replied December 22, 2023

Hi!
Thank you for posivite feedback!

Should you have any more questions or need further assistance, please don't hesitate to reach out. We appreciate your business and value your satisfaction with our software and support.

~Milosz / DataFeedWatch

November 14, 2021

Good app but customer service so bad. They respond in two weeks. My ticket: 588919 and 586637. And now it's still unresolved!

GearLit
Vietnam
8 months using the app
DataFeedWatch replied November 17, 2021

Hi there,
Thank you for sharing this feedback on your experience. Our Support team takes issues like these very seriously, and they are always ready to help. We encourage our clients to use the chat feature since this is the fastest way to communicate and resolve issues. Is there anything else I can help you with?

~Milosz / DataFeedWatch

January 9, 2019

My understanding from other is that this is a good app for doing Google Shopping Feeds. However, if you want to do other feeds, beware. The Wish feed is simply broken; it exports in the wrong format. I pointed this out to them, and, amazingly, rather than implement the simple fix they told me to create a custom feed for Wish from Scratch. Then came eBay. Data Feed Watch doesn't handle variations correctly; they come up in random order. This can be done correctly, as other listing are. I have been trying to get DataFeedWatch support to work on this for weeks now, but the only tech support is by chat , and you often get different people each time. And they don't have a case system, so I have to explain to new people the problem each time, and then exactly nothing happens. If you know exactly what you want and know this product will do it, OK, but if you want to set up multiple feeds for different stores, and if you want decent support, go elsewhere. I have had a 1 star experience with the product, and a 0 star experience with tech support.

Leap Gear by Pelle
United States
7 months using the app
March 19, 2021

This app is critical to organizing and linking your products correctly. The customer service team is incredibly helpful. They guided me through the set-up and within 1 hour, I was up and running with the correct product names, IDs, descriptions, etc. Because a lot of coding was done on the website, this was a pain point but Data Feed Watch was and is the solution!

VECTOR Sports by Kayezen
United States
8 days using the app
DataFeedWatch replied March 26, 2021

Hi,
Thank you for your great review and rating! We are so happy you love DataFeedWatch. And our pleasure to support you!

If you need further help, feel free to contact us anytime.

Best,
Milosz