Reviews (134)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its ability to manage multiple communication channels such as emails, WhatsApp, and social media from a single platform. They appreciate its user-friendly interface and the efficiency it brings to operations with features like automation and analytics that enhance marketing campaigns and customer engagement. The app includes a unified inbox, robust automation tools, and supports both marketing and customer support functionalities, which are continually improved based on merchant feedback. Merchants also commend the reliable performance and exceptional support provided by the team, noting quick and effective issue resolution, often within 24 hours, and accessible support through various channels, including WhatsApp groups.
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This is the most feature dense chat platform out there. I have tried all of them but the features in this app are just another league. I absolutely love this product. The team behind this is super super smart and prompt making it the best customer support of all the integrations including like of Google, Meta, Razorpay etc.
Hi Team Moshai,
Thank you so much for your incredibly positive feedback! We're thrilled to hear that you find our chat platform to be the most feature-dense and are delighted that you've had such a positive experience with our product.
Your words truly inspire and motivate us to continue delivering top-notch services. If you have any further suggestions or if there's anything specific you love about the platform, feel free to share. We greatly appreciate your support!
Regards,
Thejus
DelightChat has transformed our customer support with its unified inbox, powerful automation, and seamless collaboration features. The platform's analytics provide valuable insights, while the exceptional support from the team ensures a smooth experience. A must-have for businesses aiming to elevate their customer support game.
Hi Team Med7,
Thank you so much for your glowing review! We're thrilled to hear that DelightChat has had such a positive impact on your customer support operations. It's fantastic to know that you find our unified inbox,
automations, and seamless collaboration features to be transformative.
We're also pleased that our platform's analytics have provided valuable insights for your business. Additionally, we greatly appreciate your kind words about our exceptional support team. Ensuring a smooth experience for our users is our utmost priority, and we're delighted that we've been able to meet your expectations.
Thank you for championing DelightChat as a must-have for businesses looking to enhance their customer support. Your endorsement means a lot to us! If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to help.
Regards,
Thejus
We are very happy with Delight Chat. It simplifies many of our process for customer interaction & engagement. We are looking forward to a UI available in desk view for the mobile version as well. Great app!!
Hi Team Thenmozhi Designs,
Thank you so much for your kind words! We're thrilled to hear that DelightChat has been instrumental in simplifying your customer interaction and engagement processes.
Your satisfaction is our top priority, and we're continuously working to enhance our platform to meet your needs.
We appreciate your feedback regarding the UI availability in desk view for the mobile version, and we'll certainly take it into consideration for future updates. Thank you for choosing DelightChat, and we look forward to continuing to serve you with excellence!
Regards,
Thejus
I've been using DelightChat for over a year now totally a game changer. It's easy to use and customer support team is always ready to help. Totally worth it and if your market uses WhatsApp this is definitely game changer!
We're thrilled to receive your 5-star review! It's fantastic to hear that DelightChat has been a game changer for your business, especially in utilizing WhatsApp as a marketing tool.
Your positive feedback about the ease of use and our customer support team is greatly appreciated. We strive to deliver the best possible service and support to our users, and it's rewarding to know we're achieving this with your experience.
Thank you for your continued support and for sharing how DelightChat has made a significant impact. We look forward to continuing to serve and support your business.
This is a great app and it has tied everything together very nicely for us.
There is just one major issue for us, which according the to team is only happening to us, and that is that the notifications do not always work as intended.
Most of the time they work and new notifications are highlighted. Yet sometimes they aren't highlighted, and we miss them, which often lands us in a lot of trouble, as we miss team members or client notifications.
If this would be resolved, it would definitely be a 5-star app for us.
Hello Pawphoria Team,
Thank you for your review and for highlighting our app's positive impact on your business in South Africa. We sincerely apologize for the issues with the notification system and understand the inconvenience it has caused.
Please be assured, our team is prioritizing this matter and working diligently to resolve it. We are committed to ensuring that our app fully meets your needs and helps you avoid missing any critical team or client notifications.
We appreciate your patience and are here to assist with any further concerns or feedback. Your satisfaction is our goal, and we hope to upgrade your experience to a 5-star rating soon.
Thank you for choosing DelightChat!
Best-in-segment service with top-notch omnichat and WhatsApp Business API integration.
Hi Team Ipahad,
Thank you for taking the time to share your feedback! We're thrilled to hear that you found our service to be the best-in-segment, and we're delighted that you appreciated our top-notch omnichat and WhatsApp Business API integration.
Providing seamless communication solutions is a top priority for us, and it's rewarding to know that our efforts have met your expectations. If you have any further comments or suggestions, please don't hesitate to reach out. We're here to ensure your experience remains exceptional. Thank you again for choosing our service!
Regards,
Thejus
Tool is perfect but beyond that support level is incredible. Highly recommend...
Hi Omer,
Thank you so much for your wonderful 5-star review! We're delighted to know that you find our tool perfect and are especially pleased with the level of support we provide.
Your recommendation means a lot to us, and we're committed to maintaining this standard of excellence for our users in Azerbaijan and beyond. It's our top priority to ensure that you have the best experience with DelightChat.
Thank you for choosing us, and we look forward to continuing to support your business needs.
- Thejus
DelightChat
Good experience
Hi Team Aymah,
Thank you for sharing your feedback! We're glad to hear that you had a good experience. If there's anything we can do to make your experience even better, please feel free to let us know. We're here to help!
Regards,
Thejus
Good Product. Great Support.
Hi Team MIDORII,
Thank you for your feedback! We're delighted to hear that you find our product to be good and that you've had a great experience with our support team. Your satisfaction is our priority, and we're committed to providing excellent service. If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your support!
Regards,
Thejus
easy to use & good support
Hi Rakshat,
Thank you for your review! We're thrilled to hear that you found our platform easy to use and that you received great support. If you ever need any further assistance or have any questions, feel free to reach out to us. We're always here to help!
Regards,
Thejus