Reviews (158)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for centralizing communication across WhatsApp, email, and social media into a single interface, particularly praising its integration with Shopify. They appreciate the user-friendly design, automation, and analytics features that enhance marketing and customer engagement. The unified inbox is noted for simplifying management of customer interactions. The app's reliability and the support team's quick issue resolution are also highlighted.
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DelightChat has revolutionized our approach to customer service. It has seamlessly integrated various communication platforms—from WhatsApp and emails to social media—ensuring that all our conversations and interactions are centralized in one convenient location. What I particularly appreciate is the ability to conduct internal communications within these chats, which greatly enhances our team's coordination and alignment.
Hi Team Purpink,
Thank you for sharing your experience with DelightChat! We're thrilled to hear that our platform has revolutionised your approach to customer service.
Our goal is to provide seamless integration across various communication platforms, and we're glad to know that you find our centralised solution convenient. We're especially pleased that our internal communication feature has enhanced your team's coordination and alignment.
We appreciate your feedback and look forward to continuing to support your business's customer service needs.
Regards,
Thejus
DC's WhatsApp Marketing + API is a game-changer! It's incredibly user-friendly, even for non-techies like me. The features are powerful, with automation and analytics making campaigns a breeze. I've never experienced downtime, and their customer support is top-notch.
One standout feature is their app's feature request section, which allows users to suggest and vote on new features. This level of customer engagement shows they truly care about improving their product based on user feedback.
Highly recommend DC for anyone serious about WhatsApp marketing!
Hi Team KOOKNN,
Thank you so much for your fantastic review! We’re thrilled to hear that you find DelightChat's features to be exceptional and user-friendly. It's great to know that DelightChat's features are making your campaigns effortless.
We’re especially glad to hear your positive feedback about our Customer Support and the app's Feature Request section. Engaging with our users and improving based on their feedback is very important to us.
Thank you for recommending DelightChat for WhatsApp marketing. If you ever have any questions or additional feedback, please don’t hesitate to reach out.
Best regards,
Thejus
Broadcasts and Automations to Mexican numbers had a bug due to some Meta issues but customer services from DelightChat help was superb and fixed the issue in less than 2 weeks. I want to thank Priya for her help. I believe the app is very useful with great features, and even though it seems they are still developing new features and some of them may need to be updated/fixed they have a great customer service via whatsapp group and will help you with any issue you may come across.
Hi Team Guantanamera,
Thank you for your detailed feedback! We’re glad to hear that our customer service, especially Priya, was able to assist you in resolving the issue with broadcasts and automations quickly. We appreciate your understanding regarding the Meta-related bug and are happy to know you find the app useful with great features. Your recognition of our ongoing development efforts means a lot to us, and we’re committed to enhancing the platform further. If you have any more questions or need assistance, feel free to reach out—we’re always here to help!
Regards,
Thejus
It's a very useful app, which helps us managing our customers and our marketing services much better and faster. Hope there was also an SMS option.
Great staff, always helpful with all our requests
Hi Simona,
Thank you for your wonderful review! We're thrilled to hear that our app has been very useful for managing your customers and marketing services more efficiently. Your feedback regarding an SMS option is duly noted, and passed on to the Product team for review.
We're also glad to hear that you've had a positive experience with our staff. Providing excellent customer service is a top priority for us, and we're always here to assist with any requests you may have. If you ever need further assistance or have any suggestions, please feel free to reach out. We appreciate your support!
Regards,
Thejus
We have been using it from the beginning, very useful, and the team is great. It has also evolved with many new features since we started.
Thank you for your great effort.
Hi Team Hatchill,
Thank you for your wonderful review! We're thrilled to hear that you've been with us since the beginning and have found DelightChat to be very useful. It's fantastic to know that you appreciate our Team and the effort we put into continuously evolving and adding new features to the platform.
Your support means a lot to us, and we're here to assist you every step of the way. If you ever have any questions or need further assistance, please don't hesitate to reach out.
Best regards,
Thejus
It's been a month of using the platform. I'm a noob when it comes to tech. Their support team has been prompt, patient, and exceptional. I was in two minds before signing up but now it seems unlikely that I'll ever think of shifting.
Hi Team Mysfits,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’ve had a positive experience with the platform. Our support team takes pride in being prompt and patient, and they’ll be glad to know they've helped make your transition smooth. We're so happy to have earned your trust, and we look forward to continuing to support you. If you ever need anything, don’t hesitate to reach out—we’re always here to help!
Regards,
Thejus
DelightChat has been a lifesaver for getting our social media management in order. The most important advantage is that their support team is very proactive, and most of our issues are resolved within 24 hours or even less. This is a great example of their dedication to customer support. There's definitely a learning curve for our team but the more we understand the features, the easier it gets for us to deliver a better experience for our customers. Great work by the DC team :)
Hi Team Quirksmith,
Thank you so much for your wonderful review! We’re delighted to hear that DelightChat has been a lifesaver for your social media management needs. Our Support Team works hard to be proactive, and we're thrilled to know that their dedication is making a positive impact on your experience.
We appreciate your patience with the learning curve and are glad to hear that understanding the features is helping you deliver a better experience to your customers.
Thank you for your kind words and support. If you have any further questions or feedback, please don't hesitate to reach out.
Best regards,
Thejus
This app is easy to use and their team makes whatsapp group where they solve all your doubts. Thankyou
Hi Team SAMA by Rakhi,
Thank you for your kind feedback! We’re delighted to hear that you find the app easy to use and that our WhatsApp Support Group has been helpful in resolving your doubts. We're always here to ensure you have the best experience possible. If you ever need further assistance, feel free to reach out!
Regards,
Thejus
Delight Chat has not only played a huge role in our retention success story but also made it very easy for our internal team to organise our every growing consumers.
Hi Team SF HealthTech,
Thank you for your fantastic review! We're thrilled to hear that DelightChat has played a significant role in your retention success and made it easy for your internal team to organize your growing consumer base.
We appreciate your kind words and are here to support you as you continue to grow. If you ever have any questions or need further assistance, please don't hesitate to reach out.
Best regards,
Thejus
The platform is user-friendly, allowing us to efficiently manage customer interactions and streamline communications.
Hi Team S Studio Online,
Thank you for your great feedback! We’re so glad to hear that you find the platform user-friendly and that it’s helping you efficiently manage customer interactions and streamline communications. If you ever need any further assistance, feel free to reach out—we’re always here to help!
Regards,
Thejus