Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its delivery and pickup scheduling capabilities. It's praised for its user-friendly interface, excellent customer service, and customizable features. Merchants appreciate the ability to set specific rules for products and delivery times, streamlining operations and improving their website's user experience. Despite a learning curve, the support team is recognized for their effective problem-solving. The app is seen as a valuable tool for managing orders more efficiently and meeting all local delivery and pickup needs.

April 7, 2023

We've been searching for a Delivery & Pickup app that allows us to set special rules for some of our products, set delivery cut-off times, and disable certain delivery dates. DingDoong is the only app we saw that suits all our requirements.

We also contacted them for help in updating our Order Confirmation email and Order Status page to reflect our customer's chosen delivery date. Anna was so quick to assist us and is very knowledgeable.

Highly recommend this app! Thanks again, team!

Bliss and Bloom Studio
Australia
8 days using the app
DingDoong replied April 10, 2023

Thank you so much for your amazing review! We are so happy to hear that you are enjoying your experience with our app. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.💗💗💗

August 16, 2022

Fantastic customer support and ability to make customizations that really made the app better for my use case. Recommend!

Local taste
Sweden
7 days using the app
DingDoong replied August 17, 2022

5-Stars! 🌟 Whoot Whoot! 🎉We're so thrilled that you are enjoying our services so far! We're always striving to top your expectations and love the feedback! Thanks,
_The Omega Support team_

Edited August 11, 2022

amazing support team, with the assistance from Anna :) great delivery app with great functionalities! they even went the extra mile to ensure our needs are met. definitely a dedicated bunch to the apps that they create. well recommended!

Tumbleweed Plants
Singapore
7 days using the app
DingDoong replied August 12, 2022

Thank you so much for your kind words 💗💗💗. We really appreciate you taking the time out to share your experience with us — and we agree, that Anna is truly a gem💗💗 to have on our team! 🥰 We count ourselves lucky for customers like you. Hope nothing but for your business growth.

September 7, 2022

This is one of the better Apps for Scheduling Delivery & Pickup on Shopify. You can add it on the product page or the cart page or both and it comes with Great Customer support. There were times when we were stuck and Anna from the support team was able to help us out super quickly!! Three Cheers to the app and the Support!

Hafla
United Arab Emirates
7 days using the app
DingDoong replied September 7, 2022

We’re so happy to hear you had a great experience with Omega’s Dingdong app. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.
_Cheers from Anna_

August 23, 2022

I had a complicated issue that required a few days of back and forth and the team, especially Anna, went above and beyond to assist. They helped make my check out process a breeze on my site and I couldn't believe the fast response and kind patience Anna had with me over several days. A big thank you to everyone on the team who assisted!

A.Baker
United States
6 days using the app
DingDoong replied August 24, 2022

Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Omega DingDoong: Delivery + Pickup app. We look forward to serving you for many years to come!
Cheers from Anna!

December 16, 2021

I used this app for my business site. This app really simplified my ordering system. Great support from Stella and Loc, very fast response via their live chat, with amazing technical support. They spent quite a long time to fix several technical problem. I am happy to give them 5 stars.

Lubuds
Hong Kong SAR
6 days using the app
DingDoong replied December 22, 2021

Hi Lubuds

Thank you so much for your review. We are happy that you had a great experience with our app and customer service. Our team is always here to solve any of your problems. Please feel free to contact us again if you need more help. Have a good day!
Kaylee - Omega Team

February 17, 2021

Great support team. I had some tweaking that needed done and their support team helped me really quick. This app is designed for your customers to pick a delivery or pick up date for their orders.

Indian Chai Guy
United States
6 days using the app
May 15, 2020

There technical support really help me my problem. He makes coding for me. this is a good apps to use. thank you Omega.

Cebu Travel Masters
Philippines
5 days using the app
DingDoong replied September 14, 2020

Hello there!
Thank you so much for taking the time to leave us a review. Our main purpose is to support the customers as much as we can, and we're happy to see that you satisfied with our app.
If you have any questions, please do let us know.

Edited December 20, 2022

i'm using the pickup function for my products, its working well but I had some troubles repeatedly. The help center is kind and solved it every time but it's exhausting.

huemull.
Spain
4 months using the app
DingDoong replied September 5, 2022

Thanks for taking the time to leave us feedback! We really appreciate it.
We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time.
Please reach out to us via live chat or email at contact@omegatheme.com with any further comments or suggestions you wish to share.
Again, thank you for taking the time to review our app!

July 11, 2022

Quick response to questions. The team and app are very reliable :) Thumbs up for the excellent service!

Fleur de Brise Floral Studio
Canada
4 days using the app
DingDoong replied July 12, 2022

We can’t thank you enough for the kind words about our app and service. Your review means a lot to us and lets us know we’re on the right track!