Reviews (194)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for delivery and pickup scheduling, particularly praising its user-friendly interface and customization options. It's especially useful for businesses like bakeries and florists. The support team, including members like Anna, Tracy, and Joy, is frequently commended for their quick and efficient issue resolution, enhancing operational efficiency and meeting diverse business needs.

August 25, 2021

Great app! Does exactly what I needed. Way easier to manage (as a non-programmer) than what Shopify recommends with the javascript calendar. Live chat support has been great too by helping me optimising the app's loading speed and custom styling to match my theme.

Sterling Caviar
United States
About 2 years using the app
DingDoong replied August 25, 2021

Hi Sterling Caviar

Thanks for leaving a great review. Glad to hear you've found our app easy and helpful to work with your business. That is our goal. If you need anything just reach out!

Omega Team

Edited December 26, 2022

Excellent application, very good support especially to Anna
Many thanks for all.
Muy buena app lo recomiendo en mis dos tiendas

Saboreandocr
Costa Rica
About 2 years using the app
DingDoong replied July 20, 2021

Hi Saboreandocr,

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. If you need anything just reach out!

Omega Team

August 16, 2022

Fantastic customer support and ability to make customizations that really made the app better for my use case. Recommend!

Local taste
Sweden
About 2 years using the app
DingDoong replied August 17, 2022

5-Stars! 🌟 Whoot Whoot! 🎉We're so thrilled that you are enjoying our services so far! We're always striving to top your expectations and love the feedback! Thanks,
_The Omega Support team_

Edited March 18, 2024

We have been using this app for a while now and while it may take some time to figure out, the help centre team is responsive and are able to provide helpful assistance.

The First Fruits Singapore
Singapore
About 2 years using the app
DingDoong replied September 5, 2022

Thank you so much for your review! We are so happy to hear that you are enjoying your experience with our app. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this review.

February 11, 2022

wonderful customer service! you can always have fast and accurate response to your problem! love them

CHOWBOYFOOD 潮州仔
Hong Kong SAR
About 2 years using the app
DingDoong replied February 20, 2022

Hi CHOWBOYFOOD 潮州仔

We are thrilled to hear that you enjoy using our app. Thank you so much for your review. We will continue to provide an excellent experience to our users. Feel free to contact us if you have any questions.
All the best!
Kaylee - Omega Team

July 5, 2022

excellent support from the folk at DingDong. Answered my question in a few minutes and then altered the app settings so that it now works really well for me. Good Work Folks!!

Simply Good Pies
Singapore
About 2 years using the app
DingDoong replied July 6, 2022

Yayy, you are such a sweet peach 🍑 Thanks a lot for kind words to Omega’s Team. Can’t wait to have another chance to support you in the near future. ❤️🙆‍♀️

April 7, 2022

A Great app and Team is quick to help you with any issues or little adjustments you might need! The app is easy to use, does a great job.

Biscuit Boutique
United Kingdom
About 2 years using the app
DingDoong replied April 7, 2022

You are amazing! Thank you so much for your compliments and kind words. We're so thankful for customers like you, and we greatly appreciate you using our app. If you need further assistance along the way, please don't hesitate to let us know. Here at Omega, keeping our customers happy is our number one priority.
Cheers,
Anna

Edited September 5, 2022

Kind and Speedy!
Sharing issues was also helpful with excellent comprehension and smooth communication.

DOUBLE'H ML STORE
Japan
About 2 years using the app
DingDoong replied January 28, 2022

Hi DOUBLE'H ML STORE

Thanks for leaving a great review. Glad to hear you've found our app easy and helpful to work with your business. That is our goal. If you need anything just reach out!

Kaylee - Omega Team

September 6, 2022

Problem solved immediately!
He has a high level of understanding of shared issues and communicates smoothly.

BACHCA JAPAN
Japan
About 2 years using the app
DingDoong replied September 6, 2022

Thanks a ton for taking some of your time to share these great comments! 🥰🥰🥰Feel free to reach out any time if you have any questions or if we can help along the way. Your review is very much appreciated! 🙌
Best wishes,
The Omega support team

February 1, 2023

Anna has been an absolute star sorting out my issues really quickly and guiding me through, much appreciated, thank-you Anna

Decking Specialist
United Kingdom
About 2 years using the app
DingDoong replied February 1, 2023

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.