Overall rating
4.8
Counts per rating level
  • 79% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ease of use, automation of address input, and batch label creation, which simplifies shipping. Its customer service is praised for being responsive and helpful. The app is reported to improve warehouse preparation time and offers competitive international shipping rates. Some find it more convenient than the website and value its comprehensive documentation. However, there are suggestions for usability improvements. It's seen as a valuable tool for national and international shipping, easing daily operations.

August 27, 2020

The old DHL app stopped working and this one is not working with DHL Express from Canada.

There are several options missing: we need to be able to define the dimensions of the items and get live rates during checkout.

Can you get the old app back?

Nieka Systems
Canada
9 minutes using the app
DHL replied August 28, 2020

Hello Nieka Systems,

unfortunately this App does not support our DHL Express products. The old Express App was removed from the Store. There is a new one available for you but not yet published in the App store.

Please reach our to xmlrequests@dhl.com to request access to the new solution.

We are very sorry for any inconvenience on your side.

August 27, 2020

I tried to connect my dhl account but it is just not working....even though it says official dhl app, i was hoping the user experience was better.

My Organics Beauty
Hong Kong SAR
4 minutes using the app
DHL replied August 28, 2020

Hello My Organics Beauty,

we are very sorry for any inconvenience on your side. We will try to help as fast as possible.

Could you please send us your DHL account number to our support desk pleas: dhlshipping@dhlshipping.app

We will check immediately and let you know how to proceed.

Please note that this App is at the moment only available for customers in Germany. Further services will follow soon.

April 19, 2024

Yanopurna
Germany
8 days using the app
November 2, 2023

BERLIN EAR GUARD® OHRSTÖPSEL SHOP
Germany
12 months using the app