Reviews (494)

Overall rating
2.6
Counts per rating level
  • 31% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 15% of ratings are 3 stars
  • 15% of ratings are 2 stars
  • 28% of ratings are 1 stars
August 28, 2016

Great app overall. Does what it says. Would be great to have it integrated right on the product description page and batch editing functionality would be a huge bonus!
Thanks for providing this freebie!

Party Band Sheet Music
Canada
Over 4 years using the app
July 30, 2022

This is an Excellent app! so helpful and easy to navigate! and FREE! THANK YOU so much for helping us out here!

Hellena
United Kingdom
About 3 years using the app
Shopify replied August 19, 2022

Thank you so much for taking the time and writing this review! We're delighted to hear that our app was helpful and easy to use. If you need any help with Digital Downloads, please don't hesitate to reach out to us via the Shopify Help Center (https://bit.ly/2AWw5VA). We'd be happy to provide assistance through live chat, email, or callback. Cheers! -Elias, Shopify Support

Edited October 28, 2022

UPDATE: The update in October 2022 is a visual mess, if I'm being honest. There's so much information presented for individual files now, that it's almost overwhelming scrolling through everything. It's especially bad if you have more than one file attached to a listing (i.e., variations); you can barely tell where info on one file ends and the next file starts. The previous version was super simple, and I honestly prefer the old streamlined look. ORIGINAL REVIEW: It does what it's supposed to do and so far has worked flawlessly for my shop. I am grateful it's free and am extremely grateful the storage is unlimited. I do wish there was an option for downloads to be available within the customer's order history page, and/or to be able to turn off the auto-generated email this app kicks out. (Shopify sends the regular order confirmation email, with a link to the download page, then this app sends a second email with a link to the files. Together, they're redundant, and the customer gets 2 emails with every order placed. This app's email is so plain and generic that it's almost embarrassing. I wish I could opt in or out.) Overall, this app is the only reason I'm able to sell on Shopify and branch off from Etsy, so I'm very, very happy with it! Thank you, developers!

YODERCROSS
United States
About 3 years using the app
February 9, 2018

I've been using it for a couple of years now, it's basic but works well.

Charlotte Kan
Netherlands
Almost 3 years using the app
July 31, 2017

Works like its meant to - reccomended

Terraeclat
United Kingdom
Almost 3 years using the app
April 16, 2024

I too have had no problem with this app. It does what it's supposed to do. I've not had any complaints? I'm not sure why the low rating. Now Shopify tells me to contact the developer and update it.? But the Developer is Shopify. I see an answer from them below saying that they are working on it and it gives a link to their progress but the link doesn't work. ??

Grisha Stewart Dog Store
United States
Over 2 years using the app
Edited January 20, 2018

Over 2 years of digital downloads and so far this app has worked perfectly and its free.
www.BuyExcelTemplates.com

Buytemplates
United States
Over 2 years using the app
March 21, 2019

LOVE IT and easy to use (for me &) for my customers for free digital files and paid digital files. DEFINATELY worth having!

Tenorex GeoServices: Mining Office & Rock Shop
Canada
About 2 years using the app
February 11, 2022

Is this app perfect? No, but for what you are getting from a free app it is amazing. I wish it had more options like letting my customers download all their files in their order at once instead of individually. Would be nice if you can add multiple files for listing besides needing it to be in a zipped folder.

Created To Sew
United States
About 2 years using the app
Shopify replied February 18, 2022

Hi, Created to Sew. Thanks so much for taking time to leave this review and also leave a great suggestion for future improvement. I will be sure to pass this onto our dev team. -Ivy, Shopify Support

Edited May 30, 2020

unbelievably easy to use and setup! thank you ! high recommendations!
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Vancouver Campus, 3711 1st Ave Burnaby, BC V5C 3V6
T: 604-409-3249
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Canadianbaristaacademy
Canada
About 2 years using the app