Quiero darme de baja y no lo consigo, no me ha servido ni desinstalarla, me lo siguen cobrando todos los meses. ¿qué he de hacer para conseguirlo?
You already uninstalled the app and cancelled the subscription on January 31, 2021. We have only charged you once, for the one month you had it installed.
You will not be charged again. In case you have anything to add, feel free to write us at email@example.com
Great idea, but it doesn't work. "Select items" is broken. No way to actually select. Not sure if it's outdated.
I am sorry to hear that you did not find the "Select products" feature useful.
Currently, the product selection is done by either a filter (that is, product type, tag, vendor or title) or by collection, so all products matching the filter or collection are automatically selected.
We are working on extending the product selection feature with the option to also add or exclude individual products.
You can achieve that now by first creating a collection in Shopify admin for the specific products, and then create a discount campaign in Disco for that collection.
I deleted this app and it is still on my website and it will not come off. It also has the wrong timing on the countdown which changed after I deleted the app.
If you had written to our support mail, we could easily have fixed this for you.
The app is not allowed to make changes to your store after you delete it. It seems you deleted it while a sale was still active.
To remove it properly, please reinstall the app, go to Settings and press "Uninstall snippets". This will remove any additions the app has made to your store.
Not easy to use, I cannot change the products, I cannot see how to change colors, Is so complicated I don't see how to edit anything
I am sorry to hear you found the app hard to use. You can change the colors of the countdown timer and announcement bar under the "Design" page. It is the button right next to "Create sale".
I am not sure what you mean when you say, you cannot change the products. However, you can easily change the product selection of a sale. Just deactivate the sale, press edit sale, change the products, and activate it again.
Please write me an email at firstname.lastname@example.org and I will do my very best to help you out.
PEOPLE STAY AWAY!!!!! This app is awful, it discounted a bunch of items on my site automatically and THEN allowed a code to be used on top of that! Stay AWAY!!!!!
I am sincerely sorry you had a bad experience using our app.
We only discount items on your request. You created a 25% storewide price reduction. Active discount codes can then be used on top of that. After you realized that, you used our app to undo the price reductions again.
I apologize deeply that we have not communicated clearly enough, that discount codes can be applied on top of the price reductions made through our app.
Funky Cat Emporium
sales ended (automatically,) app still installed, because I see it says do not delete until all sales are deactivated.. pricing remained at the sale that ended, not the current sale, for all of my products..we are talking over 500 items marked at the incorrect ENDED sale price. download if you love wasting time fixing prices!
I am truly sorry for the experience you had using our app. This was an error on our side which happened in a specific edge case, that you were unfortunately affected by. We have fixed this now so it will not occur again in the future.
You should definitely not have to fix prices yourself. Please let us reset your prices by contacting us at email@example.com
Ruined all the pricing on my store when I removed the app. I highly don't recommend risking your store by using this app. Plenty out there that is cheaper and won't mess up your entire store.
I am very sorry for the inconvenience.
Unfortunately we are not able to change prices when the app is uninstalled, and I see you uninstalled the app while it was in the process of deactivating your discount. To reset the prices do the following:
1. Reinstall the app (temporarily).
2. Go to the Discount overview. The discount campaign status will show as Failed.
3. Press the deactivate button ("stop"-icon) and wait until it changes status from "Deactivated" to "Inactive".
4. Uninstall the app again.