Reviews (29,783)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its seamless integration with Shopify and WooCommerce, highlighting the ease of setup and synchronization. It is praised for its efficient bulk order processing, advanced product customization tools, and a supplier management system that aids in making informed supplier choices. The user-friendly interface suits both novice and experienced dropshippers, and the responsive customer support team, including staff members like Maria, Luna, and Raphael, is frequently commended. Automation features such as automatic price and stock updates minimize the need for constant inventory checks. Additionally, the app supports multiple carriers, enhancing shipping reliability and customer satisfaction, and simplifies the process of importing products from AliExpress.

October 26, 2024

Customer service was fantastic Rfimp was very easy to talk to and guided me through everything I needed to resolve my problems. First time 3PL user so this was very reassuring to se.

PrepPro Australia
Australia
3 days using the app
DSers replied October 27, 2024

Hi,

We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

August 26, 2024

Great customer service. Bianca solved our issues very quickly, great help

TitanTime
United Arab Emirates
3 months using the app
DSers replied August 27, 2024

Hi,

Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

June 28, 2024

I worked with Aimee today to help me with some issues - i couldn't see my orders appear in DSers. I could see them in my shopify only, but nothing happened in Dsers. I tried to purchase some items yesterday and couldnt see anything, then i uninstalled and installed again , connected everything But i had the same problem. So today Aimee helped me a lot with this issue . Now everything is working properly. Thanks so much Aimee. Great Job and great customer service. i am satisfied

Zobart Store
Thailand
4 months using the app
DSers replied June 30, 2024

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

July 24, 2024

Perfect for beginners with a low amount of orders. The customer service is just perfect, thanks to Coleen for her professionalism and kindness !

Les Pattounes
France
5 months using the app
DSers replied July 25, 2024

Hi,

We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

October 16, 2024

customer support was really quick and responsive and helpful, especially olivia!

goodyvault
Saudi Arabia
15 days using the app
DSers replied October 17, 2024

Hi,

We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

September 24, 2024

Very professional service from Chrissy, I highly recommend it

Flexylamp
Belgium
25 days using the app
DSers replied October 7, 2024

Hi,

We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

August 23, 2024

Colleen was the best support!!! everything works good! Thank you!!

Click Daily Deal
United States
About 1 month using the app
DSers replied August 25, 2024

Hi,

We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

September 8, 2024

Support manager Rita is great! Swift responses and was always ready to listen and help

Zephyr
France
About 2 months using the app
DSers replied September 9, 2024

Hello there!

Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

July 11, 2024

Hello

I had a problem finding information on the DSERS website and RFIMP helped me find it. The response was swift. Thank you!

Accros Canins
Canada
12 months using the app
DSers replied July 14, 2024

Hi,

We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!

DSers Team

October 9, 2024

Zico was helpful and quick to answer questions.

The Artizan Shoppe
United States
About 1 year using the app
DSers replied October 15, 2024


Hi there!

Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team