Reviews (29,799)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its seamless integration with Shopify and WooCommerce, highlighting the ease of setup and synchronization. It is praised for its efficient bulk order processing, advanced product customization tools, and a supplier management system that aids in making informed supplier choices. The user-friendly interface suits both novice and experienced dropshippers, and the responsive customer support team, including staff members like Maria, Luna, and Raphael, is frequently commended. Automation features such as automatic price and stock updates minimize the need for constant inventory checks. Additionally, the app supports multiple carriers, enhancing shipping reliability and customer satisfaction, and simplifies the process of importing products from AliExpress.

July 18, 2024

i love the way the customer support officer explained to me .. very direct and simple to understand ... thank you so much for your helps :)

I-Qalees
Singapore
2 months using the app
DSers replied July 21, 2024

Hi,

We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

August 18, 2024

Customer Service representative Sandy was very helpful to understand my issue and providing the solutions accordingly.

Ladies Valley
Australia
2 months using the app
DSers replied August 19, 2024

Hello there!

Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

October 16, 2024

Such a great app. It saves so much time in AliExpress automation, and the support staff is wonderful

My Store
United States
13 days using the app
DSers replied October 17, 2024

Hi,

Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

July 17, 2024

Maria was super helpful! My aliexpress got disconnected and I couldn't find my orders. She looked into and shared with me step by step on how to resolve. Great communication.

Kinoko
United States
6 months using the app
DSers replied July 18, 2024

Hi there!

Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team

August 4, 2024

Ms. Rita solved my problem as soon as possible. I really thank her.

doveess
Saudi Arabia
3 months using the app
DSers replied August 5, 2024

Hi,

We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

August 13, 2024

Excellent support - A big thank you to Isak!

The customer service was exceptionally fast and efficient. A special thank you goes to Isak who answered every question professionally and helpfully. The entire service exceeded my expectations.

POXORA
Germany
22 days using the app
DSers replied August 14, 2024

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

July 18, 2024

When I had trouble finding things I reached out to the DSers Support Team. They were quick to reply and I found exactly what I was needing to know. Thank you so much!
Dana

Dana’s Macrame
United States
About 2 months using the app
DSers replied July 21, 2024

Hi there!

Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team

September 29, 2024

Quick and professional help from Isak on the Dsers team.

Earpodswe
Sweden
28 days using the app
DSers replied October 8, 2024

Hi,

Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

July 19, 2024

I was helped by Vivian for all my enquires and she was honestly super helpful and made it such an easy process for me.

Thank you to Vivian I honestly appreciate it!!

Kaliyah's Closet
United Kingdom
About 2 months using the app
DSers replied July 21, 2024

Hello there!

Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

July 19, 2024

Chrissy helped me with a billing issue and held my hand during the process. I am so grateful for the time she spent with me. Excellent customer service.

Delightful Gifts Now
United States
5 months using the app
DSers replied July 21, 2024

Hi,

We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team