Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless integration with AliExpress and efficient order fulfillment. It's praised for its advanced tracking and automation features, making it user-friendly for both beginners and experienced dropshippers. The app's customer support is noted for its responsiveness and 24/7 availability. Merchants appreciate the ability to process bulk orders and the free unlimited plan.

March 5, 2024

Chrissy me deu muita atenção e realmente se preocupou em resolver meu problema. Atendimento excelente! Só tenho a agradecer Chrissy, resolveu meu problema de forma rápida e humanizada!

Invicta Shop
Brazil
About 1 month using the app
DSers replied March 6, 2024

Hi there!

Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team

April 22, 2024

Grâce a Lily j'ai pu régler mon problème en moins de 10 minutes je suis toujours satisifaites de l'aide aux clients de la plateforme DSers, merci encore Lily.

En route vintage
France
12 days using the app
DSers replied April 23, 2024

Hi,

We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

April 7, 2024

cynthia great service

The great five
United Kingdom
14 days using the app
DSers replied April 9, 2024

Hi,

We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

March 3, 2024

Fui atendido pela analista Olivia e foi solucionado meu problema com sucesso e rapidez, sem falar que foi muito educada e meiga no atendimento.
Sucesso sempre Olivia!!!

Trend Tops
Brazil
About 1 month using the app
DSers replied March 5, 2024

Hi,

Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

February 10, 2024

I had trouble with stock updates and Rona was very helpful and attentive. She provided screenshots, and step-by-step directions, and was quick with responses. Overall, great experience!

Aprilsmoon
United States
3 months using the app
DSers replied February 16, 2024

Hi,

We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

February 7, 2024

A atendente Vivian , me ajudou muito, conseguiu resolver meu problema em questão de segundos. Estou muito satisfeita com seu atendimento.

Mamãe, Olha isso!
Brazil
4 months using the app
DSers replied February 11, 2024

Hi,

Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

February 17, 2024

¡Lennon estuvo fenomenal! Mencioné que era nuevo en el Drop shipping y el hizo un esfuerzo professional para responder a todas mis preguntas. Las capturas de pantalla que me proporciono me llevo a la conversación a otro nivel, ya que soy un aprendiz visual. ¡Muchas gracias por el excelente servicio al cliente Lennon!

CocinaExpress
United States
2 months using the app
DSers replied February 19, 2024

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

February 19, 2024

i found an perfect customer service person name cynthia she was extremely kind,fast replying,smart answers on my question,showed me experience by sendind me fotos with explanation and arrows ,people like them they deserve super visor spot thats all i have to say

The Techno
Germany
About 2 months using the app
DSers replied February 21, 2024

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

February 19, 2024

Great application. Straightforward user interface with excellent customer service. Cynthia was quick to respond to a question I had and went above and beyond! I recommend.

Rap Skinz
United States
About 2 months using the app
DSers replied February 21, 2024

Hi,

We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

Edited March 21, 2024

I really appreciate Adele for her exceptional walk through guidance on a problem we resolved together, Thank you Adele I am satisfied, keep it up.

GabbyDeals
United States
About 1 month using the app
DSers replied March 4, 2024

Hello there!

Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team