Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless AliExpress integration, automation, and advanced order tracking. Its user-friendly interface and efficient bulk order processing are highly praised. The free unlimited plan is particularly beneficial for those on a budget. The 24/7 customer support team is commended for their promptness and dedication. The live chat feature is noted for its quick response and problem-solving efficiency.

January 31, 2024

Alice and DSers' customer care support deserves a solid 5-star rating! Their prompt response, expert guidance, and personalized assistance make resolving any issues a breeze. With their commitment to customer satisfaction, they set a high bar for excellence in service. Highly recommended!

InfinityCartelo
United Kingdom
3 months using the app
DSers replied February 1, 2024

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

April 26, 2024

Olivia was very kind and helpful. Thank you,

Mawda Elegance
Canada
13 days using the app
DSers replied April 27, 2024

Hi,

We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

February 23, 2024

I was chatting with Chrissy and she/he was very fast and friendly helped me a lot,I appreciated.

PurifiBrush
Belgium
About 1 month using the app
DSers replied February 25, 2024

Hi,

We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

January 8, 2024

i had some trouble starting off when i went on the live chat for assistance "Holly" came to save the day. she guided me with any questions i had and solved all my problems i needed help with

Drop Gear
United States
2 months using the app
DSers replied January 15, 2024

Hello there!
Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

March 10, 2024

I would definitely recommend, great customer service and support.

leggingscouture.myshopify.com
Canada
29 days using the app
DSers replied March 12, 2024

Hi,

We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

April 25, 2024

A top 10 team, they helped me solve all my problems, quickly and very clearly.

Necessaryfy.com
Romania
27 days using the app
DSers replied April 27, 2024

Hi,

We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

January 28, 2024

They are such so helpfull guys and apricate them for all helps and so gratfull service and good and fast i recomend the app thanks a lot and its so easy to fulfill the orders :)

thanks a lotttt

TheMiloTeddy
Spain
2 months using the app
DSers replied January 30, 2024

Hi,

We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

January 15, 2024

Selena help import all of my shopify products as i had to many to do it myself... it was all done within 15 mins. Thanks

Luxury Clothing
United Kingdom
About 2 months using the app
DSers replied January 17, 2024

Hi,

We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!

DSers Team

April 18, 2024

¡Gracias por confiar en vosotros para acompañar el crecimiento y aprendizaje de mi tienda ,en especial lsla que me ayudo muchissimo estoy muy contenta con su trabajo.

mikebely
Spain
4 months using the app
DSers replied April 21, 2024

Hi there!

Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team

January 22, 2024

Very useful to be able to talk to someone instantly if any issues arise, i spoke with Isak who helped me instantly to resolve my issue. Thank you Isak for your 5* Service

My Cosy Cub
United Kingdom
About 2 months using the app