Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless AliExpress integration, automation, and advanced order tracking. Its user-friendly interface and efficient bulk order processing are particularly beneficial for new dropshippers. The 24/7 customer support is commended for quick responses and effective solutions. The app also offers a free unlimited plan and a live chat feature for immediate assistance. It's recognized for simplifying product sourcing and order fulfillment, allowing merchants to focus on business growth.

February 20, 2024

Krystal helped me resolve my issues immediately, amazing support team!

AmbientEmporium
Canada
30 days using the app
DSers replied February 21, 2024

Hi,

We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers!

DSers Team

February 24, 2024

Thank you Rita for your help, a very kind person, with patience !

Hiruva
France
4 days using the app
DSers replied February 25, 2024

Hi,

Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

January 8, 2024

thanks selena Thank you very much to Selena who helped me a lot

Marketplace TOUS
Brazil
8 months using the app
DSers replied January 15, 2024

Hi,

We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

January 12, 2024

Had an issue with my inventory not updating, Alicia was able to explain and help fix the issue very fast. Great service

Cozy Paws
Australia
About 1 month using the app
DSers replied January 15, 2024

Hi,

We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

Edited February 22, 2024

great support from Cynthia and Lucy! solved all my problems

bubbletail
Poland
About 2 months using the app
DSers replied February 21, 2024

Hi,

Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

March 1, 2024

struggled with my orders as we new and tiffany helped us step by step and resolved the issues i was having.

Kraazi
United Kingdom
3 days using the app
DSers replied March 3, 2024

Hi,

We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

February 15, 2024

Estou extremamente satisfeito com a assistência fornecida por Cynthia durante minha interação com o suporte ao cliente. Encontrei-me em uma encruzilhada ao tentar importar produtos do Shopify para o Dsers, e Cynthia não só resolveu minhas dúvidas com eficiência, mas também foi além ao oferecer orientações sobre como adicionar avaliações e gerenciar o estoque do produto.

Sua abordagem profissional e atenciosa foi notável, e sua disposição para fornecer informações adicionais demonstra um compromisso genuíno com a satisfação do cliente. Cynthia não apenas resolveu meu problema imediato, mas também me capacitou com conhecimentos adicionais que certamente beneficiarão minha experiência com o Dsers e o Shopify no futuro.

Seu excelente serviço ao cliente não passou despercebido e é um reflexo direto da dedicação e habilidade de Cynthia em sua função. Estou extremamente grato pela ajuda que recebi e confiante de que qualquer futura interação com o suporte ao cliente será igualmente satisfatória.

Obrigado, Cynthia, pelo seu trabalho excepcional e pelo alto nível de profissionalismo demonstrado.

Treasures
Brazil
2 months using the app
DSers replied February 16, 2024

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

January 19, 2024

I want to give a big thanks to Sandy!!!, I had a problem with my product cost, Sandy answered all my questions in seconds and was very polite. I highly recommend DSERS and its great customer service.

My Store
United States
5 days using the app
DSers replied January 21, 2024

Hi,

We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

February 11, 2024

I must say, Sylvia provided exceptional assistance! She skillfully resolved the concerns I had with outstanding customer service

SnipNova
United Kingdom
6 days using the app
DSers replied February 16, 2024

Hi,

We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

January 2, 2024

DSers is a very good store for dropshippers with excellent customer service. Isla helped me and the problem was fixed within minutes.

SportivHeal
Netherlands
4 months using the app
DSers replied January 15, 2024

Hi there!
Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team