DSers‑AliExpress Dropshipping , 24,306 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its seamless integration with Shopify and AliExpress, automated features, and user-friendly interface. They appreciate its ability to handle large volumes of products and orders, fast product listing, and order automation. The 24/7 customer support, live chat feature, and free unlimited plan are also praised. The app is recognized for improving workflow efficiency and effectively managing complex order issues. The proactive support team is appreciated for providing helpful tips and assistance.
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Sally was very helpful and fast. Also very friendly and nice. very good service!
Hi there!
Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.
DSers team
Works very well. And if there is any questions as I always have. They hade great support. Marshall helps me a lot!
10/10
Hi,
We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!
DSers Team
sandy really helped me with lots of information
Hi there!
Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.
DSers team
new update: we found out, we can log into old device with old password, even after changing password on another device. This is a serious flaw in their security system
I have been with Dsers for a year, before the Sept and after the major update. It seems pretty and nice, but for operation, it is terrible.
Using Oberlo, ordering took 1 hour, after using Dser, it jump from 2.30hours to 6 hours. You might ask why? Every day, we had to remap variants for orders about 40%. Then we have to check it is same product, size etc as per the Shopify order as they have make mistakes in the past.
Customer services may be good as we pay for it but it is useless and the IT team is useless and come back with the wrong answer.
Option 2 chrome extension failed and it is day 3 and we are losing discount, coupons, they advise was to process the orders manually.
As merchant is changing the tracking number, they combined the parcels, but the auto update of tracking by Dser does not work, we have to update manually. It says 90mins but it takes 120 mins and after the updates it takes 4-5 hours.
We always find issues, I wish they focus on ordering app, then trying to be another Shopify and financial app, as many of the functions looks nice but only work 60% making it useless.
Hi there,
Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience.
As you can hopefully see from our other reviews, your situation is the exception and far from our usual high standards. This makes us all the more keen to make sure this gets resolved and doesn’t happen again.
Please drop our customer services team a message via on any below methods
Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers Team
Solve the problem quickly.
Hi,
We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers!
DSers Team
Irene helped me a lot to solve a situation that was unclear to me, everything was very fast, in a few minutes I already had an answer to my question! Thank you very much!
Hi,
We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!
DSers Team
A Aurora fez um ótimo trabalho como atendente, me ajudou a resolver todos os problemas. Ótimo suporte da plataforma.
Hi,
We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
Support works great, quickly helped to solve the issue, thanks Isak
Hi,
We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
Sherry was killa gave me all the info i needed <3
Hi,
We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
tudo certo super atensiosa resolveu meu problema
Hi,
We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!
DSers Team