Reviews (26,231)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for simplifying the dropshipping process with its seamless integration with AliExpress, enabling quick order placement and automatic tracking updates. Its user-friendly interface and bulk order capabilities save significant time, while the responsive customer support and 24/7 live chat are highly valued. Advanced order tracking and a free unlimited plan are also notable features.

February 3, 2024

I had the most incredible pleasure of dealing with an EXCELLENT customer service agent of yours Named Lucia I had a great experience and was very helpful.
Thank you DSers.

JMB Products
United States
23 days using the app
DSers replied February 4, 2024

Hi,

We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

June 11, 2024

"Travailler avec Aimee a été une expérience fantastique du début à la fin. Son professionnalisme et son expertise sont évidents dans tout ce qu'elle fait. Aimee a fait preuve d'une écoute attentive à mes besoins et a su répondre à toutes mes attentes avec une grande précision. Elle est non seulement extrêmement compétente, mais également chaleureuse et accessible, ce qui rend chaque interaction agréable. Son attention aux détails et son engagement envers l'excellence se reflètent clairement dans la qualité de son travail. Je recommande vivement Aimee à tous ceux qui recherchent des services de premier ordre. Elle est vraiment une perle rare !"

Ma boutique
France
24 days using the app
DSers replied June 12, 2024

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

December 29, 2023

These last few days over the hollidays I've tried to get in touch with crypto.com, paypal, my shit bank and amazon. Still wating, money stuck everywhere.
Didn't have high hopes to get in touch with Dsers, But before i colud even send a screenshot after sending the description of the issue, Emma came to the rescues and sorted my shit out within minutes, 5/5
Also, the whole app is pretty damn good.

StellarSecret
Australia
7 months using the app
DSers replied January 3, 2024

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

February 18, 2024

great support from Tiffany! have a great day.

luxeloom
United States
About 1 month using the app
DSers replied February 19, 2024

Hi,

We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!

DSers Team

February 15, 2024

Estou extremamente satisfeito com a assistência fornecida por Cynthia durante minha interação com o suporte ao cliente. Encontrei-me em uma encruzilhada ao tentar importar produtos do Shopify para o Dsers, e Cynthia não só resolveu minhas dúvidas com eficiência, mas também foi além ao oferecer orientações sobre como adicionar avaliações e gerenciar o estoque do produto.

Sua abordagem profissional e atenciosa foi notável, e sua disposição para fornecer informações adicionais demonstra um compromisso genuíno com a satisfação do cliente. Cynthia não apenas resolveu meu problema imediato, mas também me capacitou com conhecimentos adicionais que certamente beneficiarão minha experiência com o Dsers e o Shopify no futuro.

Seu excelente serviço ao cliente não passou despercebido e é um reflexo direto da dedicação e habilidade de Cynthia em sua função. Estou extremamente grato pela ajuda que recebi e confiante de que qualquer futura interação com o suporte ao cliente será igualmente satisfatória.

Obrigado, Cynthia, pelo seu trabalho excepcional e pelo alto nível de profissionalismo demonstrado.

Treasures
Brazil
5 months using the app
DSers replied February 16, 2024

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

January 15, 2024

I had a really good experience with someone at DSers when they helped me connect my account to an Aliexpress account. Lucia was really patient with helping me when I could not link them and did it for me. Thank you Lucia and the whole team for the support

Fluxify
United States
3 months using the app
DSers replied January 17, 2024

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

May 16, 2024

nice. enthusiastic support. Nice to work

AquaVenture X
United States
About 6 hours using the app
DSers replied May 20, 2024

Hi,

Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

March 24, 2024

Jeśli masz jakiś problem, Crissy na pewno go rozwiąże. Bardzo miły i szybki kontakt. Polecam! :)

PlushAndMore.store
Poland
3 months using the app
DSers replied March 25, 2024

Hi there!

Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team

March 6, 2024

Pedi atendimento com urgência e quem me atendeu foi a Krystal. Excelente atendente, muito prestativa, paciente, amável, gentil e inteligente.
Teve tamanha paciência comigo e me ajudou em tudo!
Estou imensamente satisfeita!!!

Obrigada, Krystal.

maisquelindas.com
Brazil
3 months using the app
DSers replied March 10, 2024

Hi,

We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

January 11, 2024

Had some problems with product quantity amounts and being unable to be fulfilled I contacted support and Ralla Helped me out and gave me all the answers I needed! Even went beyond giving me more information. Thank you Ralla, helped me out big time.

Frixel
United States
3 months using the app
DSers replied January 15, 2024

Hi,

We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!

DSers Team