Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless AliExpress integration, automation, and advanced order tracking. Its user-friendly interface and efficient bulk order processing are highly praised. The free unlimited plan is particularly beneficial for those on a budget. The 24/7 customer support team is commended for their promptness and dedication. The live chat feature is noted for its quick response and problem-solving efficiency.

December 3, 2023

Dser, quick response time with messenger, Aimee was professional, fast and very helpful. She cleared up some questions quickly. Excellent service. Thank you Aimee. Recommended !!

Hobefi
Canada
About 2 months using the app
DSers replied December 4, 2023

Hi,

We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

May 5, 2024

Prompt customer service, live chat feature is great

RONRAD WEAR STORE
United States
About 1 hour using the app
DSers replied May 6, 2024

Hello there!

Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

December 29, 2023

Recebi um ótimo atendimento na primeira vez que precisei usar o suporte via chat do Dsers. A atendende Blanca foi muito solicita e resolveu rapidamente minha demanda. Ótima experiência. Recomendo o uso do aplicativo e parabéns ao time de atendentes.

Bruno Bold Shop
Brazil
2 months using the app
DSers replied January 3, 2024

Hello there!
Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

November 8, 2023

The support guys at DSERS-AliExpress Dropshipper are extremely patience and helpful once they know exactly your issue. It took a minute for me to even understand what I needed to ask, but they were RIGHT on it and delivered! THANK YOU support team at DSers-AliExpress

KenjaStudios
United States
About 1 year using the app
DSers replied November 9, 2023

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

February 29, 2024

Atendimento nota 10 da chrissy,muito atenciosa e prestativa,conseguiu resolver meu problema rápido

Bigger.com
Brazil
3 days using the app
DSers replied March 3, 2024

Hi,

Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

December 14, 2023

Dser has the best customer service support ever. They are knowledgable and prompt to responding.

Chris from customer was amazing and helpful.

Blisstech
Canada
3 months using the app
DSers replied December 17, 2023

Hi there!
Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team

December 25, 2023

thank u Irene for the fast respond and for the help you are great

NEEDS
Saudi Arabia
5 months using the app
DSers replied January 3, 2024

Hi,

Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

December 15, 2023

Isla is the best helped me with every trouble I had

HakiCulture
United Kingdom
About 1 month using the app
DSers replied December 17, 2023

Hi,

We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!

DSers Team

March 1, 2024

I had the pleasure to talk with Sandy. My questions were answered in a short time. Thank you Sandy! :)

Pettypurse
Germany
About 1 hour using the app
DSers replied March 3, 2024

Hi,

We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers!

DSers Team

April 26, 2024

Myra

Charlloty Brasil
Brazil
9 months using the app
DSers replied April 28, 2024

Hi,

We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers!

DSers Team