Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless integration with Shopify and AliExpress, automated features, and user-friendly interface. They appreciate its ability to handle large volumes of products and orders, fast product listing, and order automation. The 24/7 customer support, live chat feature, and free unlimited plan are also praised. The app is recognized for improving workflow efficiency and effectively managing complex order issues. The proactive support team is appreciated for providing helpful tips and assistance.

December 10, 2023

Fui atendido pela Lucia, e ela é fantástica! Suporte perfeito, muito atenciosa e prestativa!

BlackStore
Brazil
3 months using the app
DSers replied December 12, 2023

Hello there!
Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

September 28, 2023

I was helped this evening by Isla and she was wonderful. Super fast service. She included screen shots that showed me exactly what to do to fix my issue. Which was I trying to find.

EmporiSphere
Slovakia
7 months using the app
DSers replied October 3, 2023

Hello there!
Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

January 6, 2024

Very Helpful, instant help and issue solved. very happy.

Petopia Corner
Canada
About 2 hours using the app
DSers replied January 15, 2024

Hi,

We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

November 1, 2023

Very helpful customer service, Via was very knowledgeable when helping me out!

SpeedStars
United States
7 months using the app
DSers replied November 5, 2023

Hi,

We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

November 13, 2023

I am so satisfied with their customer support. Especially thanks to Isla, she knows the system well and can solve my problems quickly, I believe for other customers too. 10/10 service. 120% recommended Dsers!

PlushPond
Malaysia
6 days using the app
DSers replied November 14, 2023

Hi,

We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!

DSers Team

October 9, 2023

I had a great experience with Emma from DSers support. Emma was patient and extremely helpful in resolving my issue with connecting my AliExpress account to DSers. She guided me step by step and made sure everything was working perfectly. I really appreciate the excellent customer service. Thank you, Emma!"

Mandalla Shop
Brazil
3 months using the app
DSers replied October 11, 2023

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

November 29, 2023

Great customer service and assistance

Lucy

Zoroblaze Co.
Philippines
7 months using the app
DSers replied November 30, 2023

Hi,

We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

September 30, 2023

I had a quick question about splitting my product variants, and Alica came to my rescue with her prompt assistance. Within the same day, she clarified everything I needed to know, saving me loads of valuable time. She truly was a tremendous help!

GenesisTogether
United States
About 1 year using the app
DSers replied October 3, 2023

Hi,

We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

September 28, 2023

I had a problem trying to fulfilled my orders but one of the assistance name Alice help me out within a matter of minutes. 10/10 highly recommend this app!

Jackson Vale
United States
Almost 2 years using the app
DSers replied October 3, 2023

Hi,

We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

September 20, 2023

I've been using the DSers app for a while now, and it has truly transformed the way I manage orders in my store. The automation features are a game-changer, streamlining processes and saving me countless hours. But what stands out even more is their exceptional customer support. I recently encountered an issue and reached out for assistance. Serein from their team was incredibly prompt and efficient in addressing my concerns. The level of dedication and professionalism displayed by Serein was truly commendable. I highly recommend DSers not only for its top-notch functionality but also for the unparalleled support they provide. Thank you, Serein, and the DSers team!

SILVERSIGN
Israel
About 1 year using the app
DSers replied September 24, 2023

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team