Reviews (26,255)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for simplifying the dropshipping process with its seamless integration with AliExpress, enabling quick order placement and automatic tracking updates. Its user-friendly interface and bulk order capabilities save significant time, while the responsive customer support and 24/7 live chat are highly valued. Advanced order tracking and a free unlimited plan are also notable features.

May 7, 2024

Tive um ótimo atendimento e foi sanado meu problema.

NW E-COMMERCE
Brazil
About 2 months using the app
DSers replied May 8, 2024

Hi,

We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

November 9, 2023

Out off all the Shopify store app i have tried , the most common problem i have faced will fulfillment apps is bad customer service , no response , takes a few days to get back to you response , or they send you a picture of there customer support tab on the topic of your question !!!! That last one really tests my patiences. but....... DSers CUSTOMER SUPPORT WAS AMAZING , FAST , INFORMATIONAL , and by far the BEST .. they surprised me how quick they are and walk me through all my question.... would recommend 110%

ZenMenz
United States
7 months using the app
DSers replied November 12, 2023

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

January 30, 2024

nice customer support . the dear sally was very supportive. she is so fast and active and she help me to solve my issue .

Ninahabi
Germany
2 months using the app
DSers replied January 31, 2024

Hi there!

Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team

April 4, 2024

otimo atendimento rapido e pratico problema resolvido em 5 minutos

Minha loja
Brazil
6 months using the app
DSers replied April 6, 2024

Hi,

We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

May 5, 2024

Merci, merci, merci, Chrissy. tu ma fais un grand soutien et tu ma résoudre tous mes problème un drand chapeau

Mini Monde
Canada
About 2 months using the app
DSers replied May 6, 2024

Hi,

Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

December 31, 2023

The person who was assisting me named Eden was amazing and helped me a lot. Solved my problem. I appreciate his service.

Bliss Bounty
United States
3 months using the app
DSers replied January 3, 2024

Hi,

We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

March 9, 2024

amazing

My Store
Sint Maarten
9 days using the app
DSers replied March 10, 2024

Hi,

We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

April 18, 2024

Un grand merci à Aimee pour son aide et ses conseils sur ma commande.

Voca Bird
France
3 months using the app
DSers replied April 21, 2024

Hi,

We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

November 25, 2023

One of the best and most useful apps for a drop shipper. Worth every cent I paid and ran my store for over three months with the free version which was really useful. The app still misses some important features such as products that aliexpress doesn't ship to certain countries will still take orders on my Shopify store, which I need to manually map a different supplier on dsers who will ship the product to the ordered country which is not guaranteed. Overall a wonderful app that is worth investing in. Also the 24/7 customer support is incredible despite it's a free or paid package. Mia from the support team helped me on the back end to link products between my store and dsers and clarified some doubts instantly.

Normendy
Canada
3 months using the app
DSers replied November 26, 2023

Hi there!
Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team

February 8, 2024

Le service client est vraiment rapide et efficace. Rin a su répondre à toutes les questions que je lui ai posé. Son service a été très réactif et je suis assez satisfait.

Norway Lamp
United Kingdom
16 days using the app
DSers replied February 11, 2024

Hi,

We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team