DSers‑AliExpress Dropshipping , 24,568 reviews

I was messing with a problem on dser for more than hour! I finally asked to Dsers chat . Thinking it would be 1 hour of waiting. But ALICE answered me within seconds! That's the faster service I ever received. It was fast, helpful and explained why it did not work. It was wonderful. Thank you ALICE!

Great service i really recommended , they have an amazing customer service they will get your issue solved in a minute , Big thanks for Sherry to help me out today to solve my issue i really appreciate it ❤

I was served by Ralla. Excellent customer service!

Has anybody noticed that Dsers is no longer updating status from products from Aliexpress ? I came across this issue over the weekend and double checked with Dsers customer support team all the configurations (that are correctly set) and was told that was a general issue, that all customers were affected, I figured that given the severity of the issue it would be resolved by now, I reported the issue on Sunday (Sept10), I waited Monday to see if there was an update, and is already Tuesday 5:31 PM and issue persist. Dsers would not refund any subscription, but wouldn't provide either an internal investigation number (that was what the customer representative told me on Sunday: "Because our technical team discovered this problem, users are facing this problem. So there is no need to create a ticket. Please wait patiently and we will solve it as soon as possible.") , I need to describe the issue every time that I interact with customer support. No ETA for the fix, not sure if this is actually a current investigation. Any thoughts on how to get DSers attention? Dsers doesn't list the products that have mapped issues, current representative is suggesting to go over all products, I guess I have 303, one by one, see what products have issues and fix them. It looks to me the problem is that the supplier from Aliexpress changes something (remove values or something) what breaks the connection in Dsers, what makes a problem to sync products, but it looks just a lot of work to fix issues that Dsers can't handle, and instead of opening an investigation the suggestion is to fix things manually and pay a subscription of an automated process with challenges that will require manual verification (perhaps a week), go over all the products, and see if this week something was broken and fix it manually, last suggestion was to find another supplier (not sure if its believed that other suppliers don't make changes that break Dsers process). I also asked if Dsers have visibility of how many products have mapping problems, The representative didn't answer my question.

Irene is an absolute gem when it comes to customer support. I had some questions and concerns about using DSers, and Irene went above and beyond to assist me. Her level of professionalism and dedication to helping customers is truly commendable.

From the moment I reached out for assistance, Irene was prompt in her response and incredibly patient in addressing all of my inquiries. What stood out the most during our interaction was her deep understanding of DSers and her ability to explain complex concepts in a clear and concise manner. She took the time to ensure that I fully grasped the information and was satisfied with the solutions provided.

Irene's dedication to excellent customer support is truly exceptional, and she is an asset to the DSers team. Her commitment to helping users like me makes the platform more accessible and user-friendly. I would highly recommend Irene to anyone seeking assistance with DSers

good service and support. like it

As I am new in the business and Dsers, was tucked in at some point regarding the fulfillment process, reached out to the customer services of Dsers, Raphael helped me out with everything and answered my all following questions in a very friendly manner. Thanks, Dsers, Thanks Raphael!

I try to many dropshipping, This is the one I recommend it , the best one
Thank you
Amazoline Store

good service from Olivia, I loved it and it easily solved my problem!

I had a great experience with Dser's customer service, and Sylvia was the one who assisted me. When I was feeling stressed about editing and deleting a product, Sylvia came to the rescue and provided me with the help I needed. I'm truly grateful for her support, and it's reassuring to know that Dser has such excellent customer service!