Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless AliExpress integration, automation, and advanced order tracking. Its user-friendly interface and efficient bulk order processing are highly praised. The free unlimited plan is particularly beneficial for those on a budget. The 24/7 customer support team is commended for their promptness and dedication. The live chat feature is noted for its quick response and problem-solving efficiency.

August 13, 2023

It is the best application for order management and importing products for dropshipping. Special thanks to Isak who helped me with some questions I had, excellent support and very fast answers. I recommend it to everyone.

Trader Store
Brazil
About 1 month using the app
DSers replied August 15, 2023

Hi,

We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

August 20, 2023

Sylvia provided exceptional assistance in resolving a service-related issue. Her prompt response, clear communication, and effective problem-solving skills were truly commendable and greatly appreciated. A valuable asset to the support team.

dressynora
Jordan
11 months using the app
DSers replied August 21, 2023

Hi,

Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

September 11, 2023

Isak was a great help at sorting my issue. He was quick to respond and gave me away to prevent this from happening again! Amazing service and I would highly recommend!!

PAIN AWAY SOLUTION
United Kingdom
About 1 month using the app
DSers replied September 13, 2023

Hi,

Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

August 22, 2023

All thanks and appreciation to Emma, ​​who kept in touch with me within 24 hours until the problem I faced was resolved

MR MODA STORE
Iraq
4 months using the app
DSers replied August 23, 2023

Hi,

We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

July 7, 2023

Isak helped me a lot to modify an order on shopify + DSER + aliexpress. I understand more the system now thank you

LUMIPRATIQUE
France
About 2 months using the app
DSers replied July 9, 2023

Hello there!
Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

September 11, 2023

Mia gave me a great assistance, answered me as fast as i called. Im glad to have a nice support to help us. Good job and thank you!!

La Casa Masculina
Brazil
3 months using the app
DSers replied September 13, 2023

Hi,

We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

November 28, 2023

Muito obrigado atendente LENNON pelo suporte com solução de problemas, atendimento perfeito

Lojas Kira
Brazil
About 1 month using the app
DSers replied November 29, 2023

Hi,

We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

November 4, 2023

I was facing some problems with importing products. Sally Helped me a lot with step by step. Great Service.

Accessories Park
Bangladesh
4 days using the app
DSers replied November 5, 2023

Hello there!
Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

July 12, 2023

i wish i could give 10 stars.. very fast and helpful replys. thank you for your help i really appreciate it.

New Turbo Sound
Germany
About 2 months using the app
DSers replied July 13, 2023

Hi,

We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers!

DSers Team

August 12, 2023

Sandy was fantastic. Knowledgeable and patient. She tried different methods to slove my problem and kept it professional. I really appreciate her instruction and effort. Thank you, Sandy!
--Raymond

Lydsto Outlets
United States
6 months using the app
DSers replied August 13, 2023

Hi there!
Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team