Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless integration with Shopify and AliExpress, automated features, and user-friendly interface. They appreciate its ability to handle large volumes of products and orders, fast product listing, and order automation. The 24/7 customer support, live chat feature, and free unlimited plan are also praised. The app is recognized for improving workflow efficiency and effectively managing complex order issues. The proactive support team is appreciated for providing helpful tips and assistance.

April 3, 2024

DSers is the best app for Aliexpress. The agents help you to resolve any issue. Lilly was professional and answered to my questions

EuropaDiscount
France
4 months using the app
DSers replied April 6, 2024

Hi,

We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers!

DSers Team

March 25, 2024

I had a problem with fulfillment order, and Aimee provided a quick response and solve my problem, I am gratefull for the quality help. it is very nice to meet professionals in their field.

emarketexpress
Poland
About 1 month using the app
DSers replied March 26, 2024

Hi,

We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

April 2, 2024

Excellent customer assistance by Colleen. Thank you for your help, patience, and all the information you provided. This is a great app.

Tiny Explorers
United States
20 days using the app
DSers replied April 6, 2024

Hi there!

Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team

February 16, 2024

this app is amazing! the support is amazing any time i have a problem they are super quick and always have a solution for me they are just perfect, and right now jenny just helped me out so fast she was amazing!

ElectronicWard
United States
13 days using the app
DSers replied February 17, 2024

Hello there!

Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

April 18, 2024

Thanks for the great support, Wendy! It was fast, friendly and efficient!

SENSORY THINGZ
Australia
7 months using the app
DSers replied April 21, 2024

Hi,

Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

January 25, 2024

Not just 5 stars for Sylvia from the DSers support team, but I offer the entire galaxy, thank you for your support, you helped me even without speaking the same language as me, score A+ 1mil !!!!!!

Produtos MB™
Brazil
4 months using the app
DSers replied January 28, 2024

Hi,

Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

April 11, 2024

I couldn't find a way to adjust the Compare-at price in DSers after pushing to my store, and Sylvia from DSers helped me to do that, even though it required operation in Shopify itself and not in their app.
She was very friendly and nice. Highly recommended!

AuraPeel
Israel
3 days using the app
DSers replied April 14, 2024

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

February 13, 2024

Lennon was a great support and was able to assist me with my currency issue in my store. With currency conversions, and pricing issues constantly changing and interrupting my store, Lennon went straight into debugging the root issue and was able to resolve it within minutes. Thanks for your great help!

Homely Hub Decor
Hong Kong SAR
About 1 month using the app
DSers replied February 16, 2024

Hi,

We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

March 22, 2024

I needed to consolidate all my accounts and Lucia helped me through the process with detailed screenshots with steps. It is always a pleasure to work with DSERS. Cheers to the team!

X Gadget Store
United States
2 months using the app
DSers replied March 24, 2024

Hi,

Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

March 16, 2024

I had a problem, I talked to their support team, her name is Wendy and they supported me very well. thanks Wendy.

TrendzZen
India
2 months using the app
DSers replied March 17, 2024

Hi,

We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team