Reviews (27,051)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to streamline the importing and shipping processes, particularly praising its user-friendly interface and seamless integration with AliExpress for easy product handling and bulk ordering. The automation features are noted for significantly reducing administrative tasks, enhancing focus on business growth. Additionally, the advanced order tracking and supplier optimization tools are essential for reliable order fulfillment, keeping customers well-informed. Support is also a major plus, with the team being knowledgeable, patient, and responsive, providing 24/7 assistance via live chat, which helps merchants efficiently navigate setup and troubleshoot issues.

October 10, 2023

A huge thank you to Serein for his invaluable assistance and professionalism. Thanks to him, all my issues with Dsers were resolved quickly and efficiently. His patience and expertise are truly commendable. Highly recommended!

AIC
Switzerland
5 months using the app
DSers replied October 11, 2023

Hi,

Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

November 20, 2023

Incredible app, thanks to Neva for the fast and accurate answers, really helpful. Really good job thanks !

Haiki
France
4 months using the app
DSers replied November 21, 2023

Hi,

We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

March 23, 2024

Merece todas as estrelas. Atendimento muito bom e eficiente.

Casa Kriativa Total
Brazil
About 1 hour using the app
DSers replied March 25, 2024

Hi,

Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

September 8, 2023

Sylvia you were incredibly quick and kind, thank you very much and congratulations on your job

Utopia Promoo
Ireland
2 months using the app
DSers replied September 11, 2023

Hi,

We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers!

DSers Team

August 9, 2023

Had a question about problems with choosing a delivery against my supplier and Irene helped me within minutes. Good, fast and professional!

CatToys Sweden
Sweden
About 2 months using the app
DSers replied August 10, 2023

Hi,

We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers!

DSers Team

November 8, 2023

Irene did a really good job they are very professional and I love using this app

Kitchen Kraft
United States
3 months using the app
DSers replied November 12, 2023

Hi,

We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!

DSers Team

October 3, 2023

Contacted the service department for help changing an address. Isak was very helpful and solved my issue immediately. Very satisfied with the service.

Twilight Collections
United States
6 months using the app
DSers replied October 6, 2023

Hi,

We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers!

DSers Team

August 29, 2023

Una, my agent was very helpful and patient with all my questions. Thank you, Una. You were a great agent.

Orthoflex
United States
8 months using the app
DSers replied August 31, 2023

Hello there!
Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

September 5, 2023

Agent Ralla was very quick to resolve my issue, thank you so much Ralla, you've helped me a lot.

NovoDecor
Italy
4 months using the app
DSers replied September 6, 2023

Hello there!
Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

July 27, 2023

I recently encountered a login issue with my DSers account, and I must admit, I was a bit anxious about getting it resolved. However, DSers' customer support, led by the outstanding Olivia, swiftly turned my worries into complete satisfaction.

When I first contacted DSers regarding my login problem, I received an almost immediate response from Olivia. Her proactive approach and genuine concern for my situation were evident right from the start. Olivia guided me through a series of troubleshooting steps, taking the time to explain each one thoroughly. Despite the frustration I initially felt, her patience and encouragement kept me focused and hopeful throughout the process.

Olivia's technical expertise truly shone as she quickly identified the root cause of my login issue. Not only did she provide a timely solution, but she also took the time to share useful tips to prevent similar problems in the future. It was clear that she wasn't just interested in a quick fix but genuinely cared about the long-term satisfaction of DSers' users.

What impressed me the most was Olivia's dedication to follow up with me even after the issue was resolved. She made sure I was able to log in smoothly and checked in on my overall experience with the platform. It's this level of attention to detail and customer-centric approach that sets DSers' customer support apart from others.

In addition to Olivia's exceptional support, I found DSers' overall customer support system to be prompt, reliable, and well-organized. It's evident that they place a high value on delivering top-notch assistance to their users.

With Olivia's help, my login issue became a minor hiccup rather than a major headache. I'm incredibly thankful for her expertise, professionalism, and kindness throughout the process. She truly went above and beyond to ensure that my DSers experience remained positive and hassle-free.

In conclusion, if you ever encounter any technical issues or concerns with DSers, their amazing customer support team, spearheaded by the remarkable Olivia, is there to lend a helping hand. I wholeheartedly recommend DSers to anyone in the e-commerce business, knowing that they have a reliable and dedicated support system that genuinely cares about their customers. Thank you, DSers, and special thanks to Olivia for turning my moment of frustration into an experience of genuine satisfaction!

Make Pets Happy
United States
3 days using the app
DSers replied July 31, 2023

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team