Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless AliExpress integration, automation, and advanced order tracking. Its user-friendly interface and efficient bulk order processing are highly praised. The free unlimited plan is particularly beneficial for those on a budget. The 24/7 customer support team is commended for their promptness and dedication. The live chat feature is noted for its quick response and problem-solving efficiency.

May 29, 2023

Isak was great and fast! very impressive communication and answers, 5 stars for sure, great guy Valid

VAFAR
United Kingdom
19 days using the app
DSers replied May 29, 2023

Hi,

Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

August 19, 2023

Estava a ter um problema no checkout da minha loja e a atendente Wendy, resolveu tudo muito rápido, salvou a minha vida e fez tudo por mim. Se desse, daria todas as estrelas do mundo para esta profissional!
MUITO OBRIGADO!

CapuchAdds Value
Portugal
About 2 months using the app
DSers replied August 20, 2023

Hello there!
Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

September 18, 2023

Está com problema e o suporte é bem ruim. Demoram muito para responder.

Purità Joias
Brazil
About 2 years using the app
DSers replied September 19, 2023

Hi there,

Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a bad experience.

Please share more details of your issues with our customer service team, we do want to help you out there
Please contact our customer services team a by below methods

Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial

DSers Team

May 30, 2023

Bonjour

C’est la première fois que je contacte le support DS et je ne peux pas être plus satisfait de la rapidité et la réponse précise Je ne savais pas quoi faire,
Une cliente avait commandé une variante de couleur mais dans la commande AliExpress apparaît une autre couleur donc j’ai contacté le supporte DSers qui a été très rapide et précise a changé le le variantes et je voudrais les remercier pour son efficacité y gentilles et la rapidité avec laquelle ils m’ont aidé
Merci beaucoup merci

René Baby Joy
Estonia
9 months using the app
DSers replied May 30, 2023

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

August 21, 2023

Adorei o atendimento realizado, acho que o nome dela é Ana Paula.

Parabéns pelo seu atendimento, foi super solicita, tirando todas as dúvidas.

Boutique Multiuso
Brazil
9 months using the app
DSers replied August 23, 2023

Hi there!
Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team

May 10, 2023

Excellent support. Très réactif et patient. Cela m'a beaucoup aidé. Je recommande à 1000 %. J'avais un soucis important pour moi et cela a été réglé rapidement. Encore merci.

Pour des enfants joyeux
France
8 months using the app
DSers replied May 10, 2023

Hi,

We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

July 3, 2023

Wendy foi muito atenciosa! Ótimo atendimento, com respostas bem objetivas! Recomendo à todos do aplicativo DSERs!

O Farolete
Brazil
8 months using the app
DSers replied July 3, 2023

Hello there!
Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

May 24, 2023

A atendente LENA é incrível. Muito prestativa. Tem me ajudado muito. Sempre que preciso de suporte ela me auxilia no chat.

Entregas Garantidas
Brazil
About 2 months using the app
DSers replied May 24, 2023

Hi,

Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

August 2, 2023

Buen servicio tiene Dsers, en lo personal me han ayudado a solucionar mis problema que he tenido. Le doy 5 estrellas.

Durapantys Chile
Chile
2 months using the app
DSers replied August 4, 2023

Hi,

We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!

DSers Team

July 27, 2023

Estou muito satisfeita , o atendimento de vcs é muito top .
Fui muito bem atendida pela Olivia , minha primeira venda estava ,perdida .
E ela me orientou ,muito grata

DAMA VARIEDADES
Brazil
5 months using the app
DSers replied July 31, 2023

Hi there!
Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team