Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless AliExpress integration, automation, and advanced order tracking. Its user-friendly interface and efficient bulk order processing are highly praised. The free unlimited plan is particularly beneficial for those on a budget. The 24/7 customer support team is commended for their promptness and dedication. The live chat feature is noted for its quick response and problem-solving efficiency.

May 29, 2023

Isak was great and fast! very impressive communication and answers, 5 stars for sure, great guy Valid

VAFAR
United Kingdom
19 days using the app
DSers replied May 29, 2023

Hi,

Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

July 8, 2023

I'm new to drop shipping and just added DSers today. Of course I am a little lost being so new and I had a question right away. I reached out to support and immediately got a response from Eden. She was very knowledgeable and helpful. She was able to assist me right away and I don't feel so lost any more.
Five BIG stars on your excellent customer service thanks to Eden!!

Gift Grab
United States
About 4 hours using the app
DSers replied July 9, 2023

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

July 20, 2023

Super application, si vous êtes novice que vous avez la moindre question ou hésitation quelqu'un est la pour vous. J'ai eu "Sherry" qui à su parfaitement répondre à mon problème de manière très réactive, avec patience et professionnalisme. Je recommande ✅ !

Boutique Holistique
France
7 months using the app
DSers replied July 23, 2023

Hi,

We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!

DSers Team

August 1, 2023

gostaria de agradecer a irene , me atendeu muito bem, me ajudou com meu problema e o atendimento foi super rápido. obrigada

MUHDOH
Brazil
4 months using the app
DSers replied August 4, 2023

Hi,

We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

May 10, 2023

Excellent support. Très réactif et patient. Cela m'a beaucoup aidé. Je recommande à 1000 %. J'avais un soucis important pour moi et cela a été réglé rapidement. Encore merci.

Pour des enfants joyeux
France
8 months using the app
DSers replied May 10, 2023

Hi,

We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

August 7, 2023

A Lucy me atendeu no dia 07/08/2023, uma excelente atendente, muito educada, prestativa.

Resolveu meus problemas, tomara que ela seja promovida ou ganhe mais dinheiro por trabalhar tão nem!

Filó Charme
Brazil
4 months using the app
DSers replied August 8, 2023

Hi,

We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

September 16, 2023

Una foi super solicita e eficiente quanto eu estava tendo problemas para alterar a moeda BRL ao dsers. Investi bastante tempo tentando resolver o problema sozinho antes de entrar em contato com o suporte, porque pensei que seria uma dor de cabeça tentar fazer com que eles ajudassem, mas estava errado! Fiquei satisfeito ao resolver meu problema com agilidade usando a função de chat do messenger. Una me enviou capturas de tela e acompanhou meu progresso. Eu deveria ter entrado em contato desde o início, poderia ter me poupado muito tempo e dor de cabeça. No final, Una resolveu o problema em menos de 10 minutos. Esta foi a melhor experiência de atendimento ao cliente que eu recebi de uma empresa de tecnologia. Gratidão Una e DSers!

Utex
Brazil
26 days using the app
DSers replied September 18, 2023

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

October 2, 2023

Estava com grandes dificuldades de configuração e a Lily foi muito atenciosa. Meu auxiliou de forma precisa durante todo o processo. Sempre de forma muito gentil e cordial. Teve paciência e atenção até eu finalizar minhas dúvidas. Lily, parabéns pelo excelente trabalho!

canterostore
Brazil
6 months using the app
DSers replied October 4, 2023

Hi,

Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

May 30, 2023

Bonjour

C’est la première fois que je contacte le support DS et je ne peux pas être plus satisfait de la rapidité et la réponse précise Je ne savais pas quoi faire,
Une cliente avait commandé une variante de couleur mais dans la commande AliExpress apparaît une autre couleur donc j’ai contacté le supporte DSers qui a été très rapide et précise a changé le le variantes et je voudrais les remercier pour son efficacité y gentilles et la rapidité avec laquelle ils m’ont aidé
Merci beaucoup merci

René Baby Joy
Estonia
9 months using the app
DSers replied May 30, 2023

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

August 2, 2023

Otimo atendimento, rapido e bem simplis de entender gostei muito, gostaria de sempre ser atendido pela pessoa que acabei de conversar.

Multlife
Brazil
5 months using the app
DSers replied August 4, 2023

Hi,

We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team