Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless AliExpress integration, automation, and advanced order tracking. Its user-friendly interface and efficient bulk order processing are highly praised. The free unlimited plan is particularly beneficial for those on a budget. The 24/7 customer support team is commended for their promptness and dedication. The live chat feature is noted for its quick response and problem-solving efficiency.

February 3, 2024

Wendy isn't just knowledgeable, she is also friendly and genuinely helpful. She went the extra mile to ensure my issues are resolved, even suggesting solutions I wouldn't have thought of myself. Her proactive approach has saved me tons of time and frustration.

PheMOMenal Finds
United States
5 months using the app
DSers replied February 4, 2024

Hi,

We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!

DSers Team

February 8, 2024

Very nice customer services, Wendy helped me to find issues that I didn't even notice on my shop. Thanks for the quick and efficient responses !

PawShopy
Thailand
2 months using the app
DSers replied February 11, 2024

Hi,

We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

March 10, 2024

Wendy answered within a few minutes. It was very helpful. Thanks!

KociRaj
Poland
2 months using the app
DSers replied March 11, 2024

Hi,

We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

February 3, 2024

Had an issue with DSers and reached out to support - huge thanks to Isak who was able to resolve my issue with outstanding professionalism, extremely quickly and even provided additional information regarding the topic in question. ✨

Tilbe
Poland
About 1 month using the app
DSers replied February 4, 2024

Hi,

We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

February 10, 2024

An amazing app with a very helpful support team. Thank you to Lilly for helping me with my problems and her very fast response and solutions. It's a very easy app to get your head around and has some great features.

Lyntexia
United Kingdom
2 months using the app
DSers replied February 16, 2024

Hi,

Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

March 9, 2024

I have some problems with payment in Ali, and Isak from dsers team helped me , sent me all steps via screenshots, great work, thank you

MiniMagic
France
About 1 month using the app
DSers replied March 10, 2024

Hi,

We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!

DSers Team

January 30, 2024

I am writing this review because I am impressed by the quality of service, the time and dedication that Lily has dedicated to answering my questions to get the best out of the DSers app. She managed to do many things that I didn't know. Thank you very much Lily!!! you're the best!!!

Cordero Verde
Chile
3 months using the app
DSers replied January 31, 2024

Hi,

We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

March 22, 2024

Um app muito bom
Um suporte eficiente que super me ajudou a resolver o problema que eu tava e ainda me ajudou com mais conhecimento para mexer melhor na plataforma

Shop versátil
Brazil
4 months using the app
DSers replied March 24, 2024

Hello there!

Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

March 9, 2024

Wonderfull. The team and Cynthia were very helpfull.
My demand was treated quicly and fast.
Thank you very much

Rire de Bébé
United States
About 1 year using the app
DSers replied March 10, 2024

Hi there!

Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team

April 3, 2024

Had a issue however contacted support was very helpful help me resolve my issue very professional and courteous and patient thanks a great support

Jedens House of Swag
United States
7 days using the app
DSers replied April 6, 2024

Hi,

We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team