Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless integration with Shopify and AliExpress, automated features, and user-friendly interface. They appreciate its ability to handle large volumes of products and orders, fast product listing, and order automation. The 24/7 customer support, live chat feature, and free unlimited plan are also praised. The app is recognized for improving workflow efficiency and effectively managing complex order issues. The proactive support team is appreciated for providing helpful tips and assistance.

April 10, 2024

Isla replied quickly and escalated my issue to the right team. Thank you!

MORGENFREUDE
United Kingdom
3 months using the app
DSers replied April 14, 2024

Hi,

We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

Edited March 10, 2024

Excellent app and amazing service, i was with an assistant by the name of Chrissy and the assistant was professional, to the point and knew what they were talking about

Plus Sandy was amazing.

Home Decor
United Kingdom
About 1 month using the app
DSers replied February 8, 2024

Hi,

We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

March 23, 2024

Ralla's customer support did great job for me.Fast and just on point .Thank you very much!

Crasiffa
Bulgaria
26 days using the app
DSers replied March 24, 2024

Hi,

We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

February 3, 2024

Had a VA named Eden today helped me. He/She was very patient and polite with me because I tend to tab out of messenger to handle my store after asking my questions. Would recommend to others :)

SLEICE
Singapore
2 months using the app
DSers replied February 4, 2024

Hi,

We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

February 19, 2024

"Lennon"who solved my problem with my dsers account was very helpful and professional, I appreciate it alot , many thanks to your team!

SniffleSnake
Sweden
21 days using the app
DSers replied February 20, 2024

Hi there!

Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team

February 17, 2024

I'm fairly new to DSERS and I was contacting for the first time not too sure if id get the answers id needed because I had to ask so much but I was transferred to AIMEE and she spent at least 30+ minutes answering my questions so 100% the best support team i've seen. Give AIMEE a raise for real.

Grandeur Smokes
United States
About 1 month using the app
DSers replied February 19, 2024

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

March 25, 2024

Raphael, provided a great service when i was in need of it. thanks a much.

Pet Paradise Gear
Canada
About 1 month using the app
DSers replied March 27, 2024

Hi,

We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

February 24, 2024

i like how quick they are with the response. Wendy was awesome, she helped me with my account in less than 5 minutes.

District Sunday
United States
About 1 month using the app
DSers replied February 26, 2024

Hello there!

Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

March 22, 2024

I was seen by Chrissy and my problem was resolved quickly. I am satisfied! And I recommend Chrissy's service through Messenger.

Aqui Tem Utilidade
Brazil
About 2 months using the app
DSers replied March 24, 2024

Hi,

We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

March 18, 2024

Krystal was very helpful and patient with me. She even gave me additional information that I did not originally think to ask about. Thank you again!

Nomi's Little Chefs
United States
4 days using the app
DSers replied March 19, 2024

Hi,

We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team