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The app posted ads all over the website without notifying! When I wanted to turn these off, the app said that I need to switch to paid plan to turn these ads off.. Hurted my conversion and reputation, be careful with this app!
Hello, thanks for your feedback.
Recently, we have implemented changes to our Free plan. Now to promote their ads in other stores for free, users need to publish other stores' ads on their websites in return. This is how our Free plan works.
Over the last month, we have sent 3 email notifications to all free plan users, the last was sent on Thursday. Probably you have missed it.
The ads are posted at the very bottom of product pages and do not harm reputation.
Also, if you want to turn this off, you can do this on the Publisher page. In this case, it's natural, that your products will not be advertised as well.
Please, if you need any assistance, reach out to our support. We're always ready to help.
Saw my own ad today on a webpage after using this for more than a year. My ad had a broken header so it wasn't showing my logo, it was showing old product images from longer than 8 months ago which were removed from the shop way back then when the new ones were put in. They had no idea something was wrong. I'm guessing all their customers are probably affected. I've spent around $1,966 on advertising through them which I reckon I just wasted. They offered me a $25 credit as the remedy for 8 months of showing old product images that weren't converting instead of the new ones I'd evolved massively. Are you joking? Shopify what the hell I expect a certain standard in here.
Thank you for your review and being our customer for such a long time.
We would like to assure you that we continuously update product information, which is shown on the ads, but product pictures are updated not more often than once a month. Such configurations are set on purpose in order not to overload customers' servers.
It is necessary to mention that you periodically suspend your campaign and then restart it in a while. In fact, you were running your retargeting at the beginning of the year and then made a pause. After that, your campaign was restarted in June. Therefore, your pictures have not been updated yet as your campaign was activated after our latest update of the pictures.
Based on the above-mentioned information, we confirm that your campaign was running with the part of outdated pictures for just one month. We understand that this could influence the conversions but according to your statistics the number of clicks was not lower than usual.
For now, all your pictures are updated. It was made as soon as we received your request. We truly regret that you were not satisfied with our services during last month, but we hope that you will accept our bonus offer and keep cooperating with us.
UPDATE: I see the app has changed its business model and is no longer doing retargeting. It's now an ad exchange, with an option to pay to show ads instead of installing ads on your own site. So I uploaded an an and set a budget of $5/day, but the ad has not spent anything. No idea what's happening or if this app is functional.
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It works. Assuming your store actually has visitors to retarget, this works and is simple to use. However, I have not gotten a response to any of my messages to Rontar at all -- not emails, not message sent through the app itself. Zero support. Hence the 4 stars.
Thanks for your review and for using our app.
We received the only email from you on Sunday, September 4th. We reviewed your campaign statistics and settings and sent you our response with a clarifying question today, on September 5th. We look forward to receiving your reply in order to assist you with your inquiry.
2024 Edit : I would not recommend this app to anyone. Rontar used to be really good with their google retargeting, it looks like now they have removed that option.
Good app for google retargeting, Ive been using this for 2 years with no issue, recently Rontar has double and tripled charge me.... twice.... My limit is $70 recharge when im low, the first time they charged me double $140, I contacted them and they said it was an error and issued a refund. This time I was triple charge $210. This point I may completely stop using rontar and since they always overcharge my account for no reason, the only explanation i got they said it was an error..... I have overall spent $3000 on their service and this is unacceptable.
Hi,
Thanks for your review and for being a customer of ours for such a long time.
Our technical team has taken a deeper look into the issue and found the problem. When it’s time to top up an account, we notify our billing gateway to charge your payment method on file. Normally the entire process is instant, however, it may take the payment gateway a few hours to charge the payment method in extremely rare cases. As a result, this caused our billing system to send more than one billing request to the payment gateway.
The issue has been fixed now. We’ve implemented a check on our side to ensure this never happens again.
Your account manager has also been notified of the issue and will be in touch with you shortly.
Not a very good app.
It places random ads on your website, so it looks very weird.
Can't recommend this bad app.
It messes up your theme.
Great app, set it and forget it. Definitely drives retargeted revenue and the service is excellent.
I've been using this app for quite a while now and I'm very happy with the results. It's very easy to set up and use. And I also saw a quick start to the campaign. My sales went up, reports are rapid and clear. I can definitely recommend this app to others.
I have had this app for quite a while now. It was really easy to set up and install. The support has been good too. I give it 4 stars because of the pricing. When I first started I believe I had it set at $5 per day. It has gone up to $10 per day. Please keep in mind that my business is still small and growing. My visitors are still low. The app will work better as my traffic increases. But it is costly at times per click. It has generated revenue for me!!!
I do recommend the app, just watch the spending and stay in your budget!
Update 7/31/17---- I was contacted by Alex. He has done some optimizing and
adjustments. It has helped with the spending and cost per click. Thank you for your help and great customer support! Changing to 5 stars!
This app is working well for our store! We have had it for about 4 months now and seeing a good ROI.
I am using Rontar Retargeting Ads free and it helped to receive more traffic. I suggest to give it a try.
