Easyship ‑ All in One Shipping

We’ve been using Easyship for 1+ year now to manage global shipping for our hardware product, and it has become a core part of our operations.

- Their platform stands out for how well it handles complex shipping logic.
- The rules builder allows us to control routing across multiple warehouses and carriers with precision
- Overall while some carriers might have limited tracking the choice is ample and it allows to optimize for cheaper, fastest or best value delivery, and lets our clients choose what they prefer.
- The integrations (multiple warehouses) were seamless for us. Connecting Easyship with Shopify and our warehouse systems was straightforward, and it enabled us to automate label generation, tracking, and customer notifications without additional overhead.
- Support: while sometimes their team would need to clarify exact issues with carriers, especially when Customs delay is the case, they are very responsive and always available on live chat. Phone support is also available but in general chat support resolves the case.

Overall, Easyship provides the infrastructure needed to run global logistics efficiently, without unnecessary complexity.

Charged for 8 months on the wrong plan — and refused a refund

After my trial ended, Easyship placed me on a Premier subscription at £82.80/month without my knowledge. Their own email to me at the time stated my plan was Plus — not Premier. When I queried the charges, they acknowledged the email was an error on their part, but still refused to issue a refund, citing their T&Cs.

We send around 20 parcels a month. There is no world in which we would have knowingly signed up to Premier. The miscommunication from their own team is the reason I didn't question the charges sooner, and they've admitted as much — yet won't take responsibility for it.

I'm now pursuing a chargeback through my bank. I'd strongly advise anyone signing up to Easyship to check their billing carefully, as it appears plan upgrades can happen without clear consent.

Using Easyship to ship our product to customers is very convenient. It is easy to choose which carriers and compare rates. Support team has been very helpful and easy to work with.

Domestic UK shipping is ok - International shipments not ok. It told me my international shipments would use my iOSS number in the interface, but it didn't and all my customers had customs bills. This made them angry and wasted a lot of admin time/cash flow issuing refunds.

Customer service via email was slow and useless, it took days to get a response, and the response wasn't helpful. If you want to speak to somebody on the phone you have to upgrade your plan which you shouldn't have to do. Why would you want to spend more money to fix a basic issue?

I then had a sales person phone me to ask if I wanted to upgrade, I said no as I was having issues, he was like ok bye LOL.

Anyway CBA with this anymore, business running is hard enough without tools making it harder. I've ended up using Royal Mail Click + Drop directly as it's more reliable.

Constructive feedback - work on your customer service, if you'd have helped, I would have stayed.

Excellent service and very reliable platform. EasyShip makes international shipping simple and efficient. Competitive rates, smooth tracking, and great support. Highly recommended for eCommerce businesses!

I don't ship a lot yet so I'm on the lowest plan. But it's great for what I need. Shipping rates are easy to compare. It definitely saves a lot of time and money.

Did not even get past the setup process. This company as of 4-9-2026 has terrible internal communication and setup flow. So if you are looking to get answers to your questions you will get them in a couple hours up to a day, or you will get 3 different emails and phone calls talking about getting on a setup call that you already had.

This level of disorganization is why our business simply had to go elsewhere because in the shipping world disorganiztion leads to bottlenecks and chaos.

Easyship is very user-friendly and makes managing shipments simple. Their customer service team is always quick to respond and consistently helpful whenever I run into an issue. Avantika is the best!

Shipping correctly includes many challenges. Easyship and Shopify both provide excellent assistance - starting when the customer places an order, then all the way to delivery of the package. The HELP department is especially thorough, diligent, and friendly.

Alandra and Daniel were fantastic went above and beyond to make sure everything with our orders, labels, planning and shipment looked correct and how we planned.

It took alot of the stress out of the process and gave peace and mind that what we were sending, was done correctly

Fingers crossed all goes through to our customers ok!
Thank you for all your help once again