Easyship ‑ All in One Shipping

Bas customer service.
I used to love this app, changed the game for my canadian business shipping mostly to the US. I spent thousands of dollars in shipping labels in the past year but unfortunalty they expereienced some issues with their UPS account. From what I understand the account was blocked. I had a similar issue in the past with Shippo (another thirdparty) and they solved the issue in 1h. I reached out almost everyday to easyship's customer service and they keed telling me that they will escalate this (to whom idk). I can't use my account anymore and they won't help me solve this.

So far, I can't describe my happiness today in downloading the app and working on it. The process is easy, but it takes time, which is very necessary to ensure everything is good and running smoothly. The technical support team is very helpful, wonderful, and extremely patient with customers like me who ask a lot of questions about everything. The service is great and easy to use, and it requires someone serious to work in a simpler and faster way, especially for stores that ship a lot and everywhere. I sincerely thank you. So far, I am satisfied with the performance, but I will wait to experience the shipping, the workflow, and the way boxes are shipped and reach customers to be honest in my full evaluation. Their assistance is also excellent; they are quick to respond and solve any problem I encounter or question I have. Thank you.

I like the simplicity of easyship and it is very user friendly. The only thing i would like to see for improvement is two things.

1) Increase the speed of the software. There is alot of slow down even when cookies are cleared.

2) Ability to just have the insurance payback to be put on the credit card that is on file.

Very disappointed with the service throughout. Their customer service is a mix of AI bots and staff who clearly don't want to provide any useful information.

For example, we had an issue in regards to DDP on our site and EasyShip suggested we have a call to walk through it. Not only did their booking system not work, but we later realised that the 'person' we were talking with was just giving AI answers time and time again without ever helping us solve the problem.

Whilst the concept of the app could be useful for many, unfortunately we can't recommend it at all. Especially given the experience we've had trying to put through an insurance claim from September.

The Claim:

Whilst EasyShip were not the ones who caused the damage to the valuable product (that was UPS), they provide no information on their dashboard about how the insurance claim is progressing and when emailed directly they simply say "...there are multiple parties involved, including the courier and internal claims team.".

Whilst I can understand that these things take time, particularly a high value item like we had, the fact that we've been left in the dark for months is ludicrous.

Furthermore, 3 weeks ago they informed us that the claim was now with their insurance team after UPS had conducted their investigation. EasyShip sent us this email:

"Please note that the Insurance team is the final authority for processing the claim. They will reach out to you directly for any further communication or updates.

As such, we will proceed to close this thread from our side.

Should you need any assistance in the future, feel free to reach out."

At no point did they provide any contact details for the insurance team even after multiple requests for more information, and 3 weeks later we still do not know the status of the claim having not been contacted by anyone at EasyShip.

It's been 2 months since the original submission for the claim and we still don't know the situation.

Disappointed with the service throughout.

**Update** We are very impressed with easy ship's live virtual customer support. In about 20 minutes they were able to fix our issue and get us on the right track. We are glad to have our shipping working the way that we want it now.

This APP does NOT WORK. I am a small business and purchasing this app has caused me nothing but problems. Customer service is not helpful NOR will they refund you for their poor product. Do not purchase this app if you want one that will actually work. It has either overcharged or undercharged on every single shipment I have used it with.

I was charged for a shipping label that was rejected and never generated. Despite contacting customer service, the issue has not been resolved and I have not received a refund.

Although friendly, the support team are not very helpful.

The interface is good but the filtering options for order syncing are extremely limited, leading to multiple issues.

Easyship seems uninterested in solving this signifiant problem.

If zero stars were possible, Easyship would earn it.

U.S. customs changes are always announced months in advance, yet nothing is ever updated in the platform to handle USMCA compliance or prevent unjustified tariffs. As a result, our fully compliant Canadian products are charged duties anyway — forcing us to absorb part of the cost just to stay fair to our customers.

When a single fulfillment team member couldn’t pass the in-app ID verification, the entire business account was disabled for 24–48 hours. That meant no shipping, no fulfillment — everything on hold.

Customer “support” is another disaster. Every interaction ends with someone who can’t actually resolve issues, and when they do act, it’s without any understanding of how real businesses operate. One rep even “fixed” a carrier error by delaying our pickup three days without telling us — and called that a solution.

Only thing they are good at is giving apologies...

Run! Don’t get involved or subscribe to Easyship. There’s nothing “easy” about it — and it’s certainly not built for serious shippers or fulfillment-driven businesses.

The expectation was integrated prices at shipping with accurate duties and good shipping prices. Integration seems to be really good! BUT, the shipping prices are literally more expensive than I can find anywhere and the platform cannot figure out how to accurately represent our duties and taxes. For example, our product is USMCA compliant and has a beneficial HTS code, which has our US tariff rate at $0, but Easyship is trying to charge our US customers $72 extra. The additional paperwork and time to sort this out, makes using this platform a complete waste of time. If you are able to get competitive shipping prices and fix the duties, I'd give this 5 stars for sure!

The information about this software is largely misleading. After purchasing a paid plan, you still need to create separate accounts with courier companies. The prices are higher than the actual carrier rates. They charge your account quickly, though you can later access the payment receipt from the billing section. The subscription cannot be canceled directly — it must be done through a support ticket. Overall, my experience with this software was not satisfactory.