Reviews (445)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its comprehensive shipping solutions that simplify the fulfillment process and improve customer satisfaction. They value the multiple shipping options at checkout, including considerations for international duties and taxes. The platform is user-friendly, offering features like bulk edits and package tracking. Merchants also praise the responsive customer support and efficient Shopify integration, noting significant time savings in managing their businesses.
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Daphne was most helpful in correcting a back end glitch that prevented a label from being printed.
Excellent customer service and great shipping solutions.
The platform is so easy to use offering great quotes that help us keep shipping costs under control.
The customer service team is highly professional, always prompt and incredibly supportive. They always do their best to find solutions whenever we encounter difficulties, making us feel genuinly valued as customers.
If you are looking for a ...
I've used Easyship (and their affiliated warehouse for inventory management and fulfilment) for a few years now and overall, it's a good combination as a small business owner. They drastically reduce the time spent on fulfilment so that I can focus on other parts of the business.
While they offer favourable rates on most couriers due to their volume, if you're often using your local postal ...
EDIT: Easyship did get in contact with me and refunded the overcharges that were assessed over the prior month for me to my satisfaction. We have not seen more UPS multi-package overcharges so they may have corrected the problem with USP. We have also been trying to avoid using UPS for multi-package when possible because of this but we will give it a try again in the future. I am leaving my ...
We're sorry to hear about your experience. Our team have been in touch with you to help look into a resolution. Please get in touch with us if you have any questions.
This is the only real usable shipping software for companies. There are so many options for both domestic but most importantly international.
Many shipping software don't have Fedex as an option, you have to add your own account. Fedex has a new shipping option, International connect plus that is so affordable and quick. (Fedex only allows this if you have your own account if you ship 30k worth ...
Very intuitive easy to use interface and great support team when you need them. I had an issue with notifications for pickups and Neha Roy from the support team went out of her way to find me the resolution! The onboarding call last week was very helpful as well. I tried Shipstation and Veeqo as well but easyship beats them handsdown with their customer centric approach
Terrible and scandalous. They will charge you far more than quoted, bring you some charges from weeks ago, topping up the charges you already paid. They will charge your card without telling you.
Watch out for hundreds of pounds charges put on your card.
Always blaming the couriers for their additional charges due to weight checks etc.
The app works fine but their practices are scandalous.
We're sorry to hear about your experience. Please contact us at support@easyship.com so our team can investigate this matter promptly.
My honest opinion. I used this app at first because it seems easier and more reliable. it was working fine with a few issues here and there. when you ship hazardous items it doesn't mention it on the label at all so you can have problems without realizing(Its my first time so I had no idea), and when you ship international using certain carriers it doesn't give you the full list of the things you ...
I like the platform - but very frustrating dealing with them.
Buyer beware - save yourself some and explore other options as well.
Service is a frustrating process, especially that the service is located in India, seems to cause issues with time zones when we needed support, as emails or chats are not responded to until sometime later. When you do get support, it is nothing more than an email ...
We're sorry to hear about your experience on the platform. Our team have reached out you over email to help resolve this soon. Alternatively, you can also contact us at ...
good customer service