Reviews (445)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its comprehensive shipping solutions that simplify the fulfillment process and improve customer satisfaction. They value the multiple shipping options at checkout, including considerations for international duties and taxes. The platform is user-friendly, offering features like bulk edits and package tracking. Merchants also praise the responsive customer support and efficient Shopify integration, noting significant time savings in managing their businesses.
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Although there was a slight hiccup in the beginning, it was soon resolved. Credit to Lauretta for her assistance. Would continue to use this service.
This looks like a good app for shipping but it will require you to be on the Shopify Advanced or Plus in order to use the calculated rates at checkout.
Thanks for your feedback. Please get in touch with at support@easyship.com so our team can walk you through on how to use the platform and install rates at checkout.
The platform is simple and easy to use. And the rates are better than any other option I've found online - and I did A LOT of research. Extremely beneficial for Australian business with needs to ship to and from the US.
Great link between Shopify & Easyship, works really well
Great Support
Great experience solving an edge case with Emily and the tech support team. They went above and beyond to figure out what was my problem and solving it within a day. Having been using easyship for almost a year now and really loving the platform and service.
Everything was perfect!
excelent.
Your pricing model is insane. $70 for multi box shipment, and you STILL charge per label for bring my own carrier? The integration still failed as well.
I tried to close my account that was created 30 minutes ago and got a message about "outstanding balance". I never shipped anything, just started the "free trial", what balance??
Thank you for your feedback. We're sorry to hear that we couldn’t meet your expectations on this occasion.
Our Support Team have tried reaching out to you via email but haven't heard back yet. Please reach out to us so our team can look into this for you as a matter of priority.
Easyship is so close. It gets a lot right. The shipping rules system is powerful, integration with Shopify is good, the API and Webhooks are solid, order merge is awesome, analytics are insightful, and DDP support is great.
It lacks in a few key areas though that have been unaddressed after reaching out many times:
- FedEx International shipping does not support EDI when using their shipping account, we've been waiting 6+ months for this and had been told it would be done "soon"
- FedEx International shipping (using Easyshi's account) is missing from some key markets like Germany and Australia for no clear reason. Support had no idea and didn't seem to follow up with FedEx
- Flat Export does not support door to door tracking when available like its direct competitor (Pirate Ship: Simple Export) despite using the same Asendia Service
These issues make dealing with international shipping really challenging, which is the sole reason we switched to Easyship.