Reviews (429)

Overall rating
4
Counts per rating level
  • 79% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless integration with e-commerce platforms, particularly for syncing orders and providing real-time shipping updates. They appreciate the user-friendly interface, diverse carrier options, and the visibility of taxes and duties at checkout, which enhances customer experience. The app's customizable shipping options, bulk shipping capabilities, and automation features significantly reduce manual effort. Merchants also value the responsive customer support and competitive rates, which are especially beneficial for small to medium-sized businesses. The comprehensive dashboard and reporting tools are noted as essential for efficient shipping operations management.

September 22, 2019

Thank god for this app. Really made running this site much easier since I have to travel so much. Thank you

sifr
Singapore
Over 6 years using the app
September 8, 2017

Before we used Easyship, we provided flat rate by country which was difficult to price. Easyship's App allowed us to provide more options to our customers.
Most important of all, it informed them with accurate tax and delivery time information when they make the purchase, so THEY can decide whether they want to spend extra for faster delivery. Data from Shopify syncs seamlessly to their platform with no data entry(no mistakes!!) and fulfilment is relayed back to Shopify. You can also remove shipment options by setting rules. (ie Exclude Courier A in a particular country because you have had bad experiences with them). Aside from convenience and a better customer experience, their rates are competitve which is important to a startup like us.

Platysens
Hong Kong SAR
About 6 years using the app
September 14, 2017

It is very convenience to let our customers choose delivery method. It makes our customers to know more about the time and cost needed.

9 To 6
Hong Kong SAR
Almost 6 years using the app
November 18, 2017

This is an amazing help to any e-commerce business. Prices are reasonable and the app gives you full control over most aspects of shipping. Thanks Easyship!

3d Printing Singapore
Singapore
Over 5 years using the app
May 8, 2018

Love this app - it is so easy to use, and the best thing is some courier offer free pick-up. So I can just sync my order, print my label, and wait for the courier guy to come pickup my orders! Keep up the good work!

Happy Poppets
Hong Kong SAR
Over 5 years using the app
May 21, 2020

Very easy to install and use. Nice UI design of the platform, dedicated support team. If you ship yourself, you can buy and print labels. There are also a number of partner 3PLs that they integrate directly with, including GEODIS in Hong Kong.

Nanoleaf Shop Global
Hong Kong SAR
Over 5 years using the app
Edited March 9, 2023

It must be easy for customers to do business with you. Easyship has provided a fantastic integrated freight solution that makes transactions simple and fast. This has helped take our business to new markets and helped us grow significantly. Highly recommend

Update** - costs to ship globally have gone through the roof, EasyShip still provide extremely competitive pricing, which allows us continued growth on a global scale.

Highway Max - Colored Smoke Tires USA
Australia
Over 5 years using the app
July 17, 2023

I've been using Easyship for approximately 5 years to send parcels to the US and other international destinations in partnership with a third party broker that carries parcels from Canada to the US for deposit with USPS, UPS, etc. A great deal has improved over the years, but even from the start, Easyship offered the most accurate volumetric rate based system that helped us save so much time by not needing to manually enter the weight or dimensions of every single parcel. With respect to more recent changes, Easyship now has its own in-house insurance system which is easier and faster to use than anything that preceeded it. I'm very happy with Easyship and forsee using it for years to come.

One last thought: i'm hearing impaired and am grateful for the ability to seek support via email instead of being forced into phone calls.

justthegoods
Canada
About 5 years using the app
Easyship replied July 24, 2023

Thanks for taking the time to provide your feedback, it really means a lot to us. It's great to hear that you're getting the most out of Easyship!

September 11, 2017

I've been using Easyship daily for the past 5 months. It really is an amazing shipping platform! Super easy to use. Great customer support. Highly recommended. A++++++

Globalcollectibles123
Hong Kong SAR
About 5 years using the app
August 1, 2021

Easyship has some of the best customer service I have experienced. To illustrate, we once had the problem that we had to manually add the shipping details for our shipments from Easyship into the shopify order. After telling our customer success manager about this they programmed a solution for us within two weeks free of charge that solved the problem. They have proven to always be this responsive, no matter what the request is, and this is what makes Easyship worth the slightly higher price than for example Amazon, who would never bother to do anything with your request. It truly seems that Easyship want your business to succeed. They have also helped us in establishing a new warehouse, and resolved problems with our couriers. Would definetly recommend them to anyone looking for someone who actually does something with your requests for help. Easyship feels more like a partner than a service.

MovieMask
Norway
About 5 years using the app