Reviews (448)

Overall rating
4.2
Counts per rating level
  • 79% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its comprehensive shipping solutions that simplify the fulfillment process and improve customer satisfaction. They value the multiple shipping options at checkout, including considerations for international duties and taxes. The platform is user-friendly, offering features like bulk edits and package tracking. Merchants also praise the responsive customer support and efficient Shopify integration, noting significant time savings in managing their businesses.

March 22, 2021

Don't even waste your time... I spent about 5 hours trying to get this app set up so I could offer calculated international shipping rates with duty quote during checkout. This included importing CSV file with all my product sizes and easyship classifications, adding all my shipping container sizes one-by-one and then paying over $800 for the annual subscription to Shopify as well as chatting ...

SimpliDock
United States
3 days using the app
Easyship replied July 29, 2024

Hi,

Thank you for your feedback. I'm sorry to hear about your experience with our platform. At Easyship, we aim to provide excellent service and regret that we couldn’t meet ...

August 31, 2023

Big let down. This company have poor correspondence they never get back in touch. I have terminated using this app

TheFootwearGroup™
United Kingdom
2 days using the app
Easyship replied September 5, 2023

Hi there,

We've looked through our database and can see that you didn't open an account with us and got stuck in the signup flow!

We're sorry that you weren't offered the ...

March 29, 2018

Pretty good app, I approve. It really helps with shipping and does everything it said it does

Thenorthernbazaar
United States
About 1 hour using the app
September 6, 2017

Ease, speed and price are just some of the reasons I'm glad I found Easyship.
A lot of my customers are from overseas and being able serve them confidently with full visibility on costs, import taxes and delivery times from multiple couriers is something I could have only dreamed of previously!
Plus their Shopify integration is TIGHT.

Ooohk
Hong Kong SAR
23 minutes using the app
September 10, 2019

Exactly what I've been looking for to make international shipping a breeze! Customer support was excellent, and AJ from HK was always there to help me with any questions I had.

Highly recommended and my first choice for sending products worldwide.

HKEd Watches
Hong Kong SAR
17 minutes using the app
June 15, 2018

Easyship has provided an easy to use platform with amazing functionality and great rates.
This with amazing customer service which helped cater to our unique requirements.

What more could you ask for?

Glowpearinternational
Australia
13 minutes using the app
March 14, 2020

What a great app! Does what I need it to do! Snap Cartoons can now print on high quality canvases! Live demo of this app @ SnapCartoons.com

SnapCartoons
United States
5 minutes using the app
November 2, 2023

Misleading advertising for Australian stores that this is free to use. If you want to use it with our most common provider, Australia Post, which they say is "your own courier" you have to pay regardless of the number of orders. There are other apps out there that integrate with Australia Post for a third of the price. And even an actual free app called Interparcel which I am now testing.

ElevenLabs - 100% Organic Plant Based Nutrition
Australia
33 minutes using the app
Easyship replied November 13, 2023

Hi there,

Thank you for taking the time to provide your feedback.

We feel our app is clear that to link Australia Post to your account, a subscription is required, as is ...

February 7, 2022

The public estimate price was $21 cheaper than what was actually quoted once i had signed up for an account. The support representative said the publicly displayed prices are just an estimate. (Even though you put in Origin, Destination and weight) In my case a 0.5kg box with dimensions of 10x10x10cm was $21 different in price? So im not sure what their estimate is based off of, maybe a piece of ...

Printibly
Australia
27 minutes using the app
Easyship replied April 1, 2022

Hi there,

Thank you for providing your feedback, I can confirm that the prices provided on our rate calculator (https://www.easyship.com/en-gb/shipping-rate-calculator/ ...

Edited January 21, 2020

Stop already with this nonsense. You overcharged. You want to blame me. You keep doing it even a year later. Stop with the madness. I'm not interested in doing business with you. I have no interest in hearing more from you. Just stop.

No there was no confusion as EasyShip states in the reply from over a year ago. I've been shipping for years - I didn't input "mistake" dimensions. It's not ...

Carrie Bloedel
United States
8 minutes using the app
Easyship replied December 22, 2019

Hi Carrie,

Thanks for taking the time to respond.

Again, please accept my apologies again for the experience you had when using Easyship.

I have just searched for a quote ...