Reviews (448)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its comprehensive shipping solutions that simplify the fulfillment process and improve customer satisfaction. They value the multiple shipping options at checkout, including considerations for international duties and taxes. The platform is user-friendly, offering features like bulk edits and package tracking. Merchants also praise the responsive customer support and efficient Shopify integration, noting significant time savings in managing their businesses.
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I give five star for the App! I wish it will have mobile friendly version in the future ;) fighting!
Update: The only solution is to cancel the labels & I'll have a refund in 21 days. So there is no solution except cancel the labels, purchase postage elsewhere & hope they I'm actually refunded the funds in THREE WEEKS, while my orders are LATE due to their system glitch & lack of support for 3 days. Just awful, every step of the way. If I did this to my customers, they would be rightfully upset. Stay far away from this company.
I have to assume a lot of these positive reviews are fake, as I've had nothing but problems with this service & it's more tedious that other options.
For example:
1 - I ordered 5 labels on a FRIDAY
2 - 4 went to pending, and never completed
3 - I sent MULTIPLE emails to support, as these items needed to be shipped on Saturday at the latest.
5 - Support writes back Sunday night, refuses to do anything to remedy the situation, or take responsibility for their companies software issues that caused the labels not to complete. Instead they just say support is only avail certain days & certain times (Im assuming Hong Kong days/hours, Im in PST.
4 late shipments can out your metrics in a tailspin really quickly, so unless they improve their services, be very wary of this company.
Hi there,
Thanks for taking the time to provide your feedback.
We've tried to reach out to discuss this issue with you but we haven't been successful if you have the time we'd love the chance to talk you and get a full understanding of what went wrong here!
We're always looking to improve our service and if you are able to reach out to us at support@easyship.com I'm sure we can make sure you have a much better experience this time around.
All the best,
Easyship
I tried the 30 day free trial to see how this service would be for our store and it has been a nightmare. We sent a package to a customer from the USA to Portugal and her order has been sitting in their processing center since December 2nd and they refuse to assist with this situation. We are for sure removing this app from our store and going with on that is reliable! NOT RECOMMENDED!
Thank you for your feedback.
As we have discussed, we had to wait for the courier to complete their responsibilities, although as you know, our Support team chased them constantly to get updates wherever possible.
We were happy to provide a refund as a goodwill gesture, despite being under no obligation to do so, as the responsibility for the shipment is with the courier, once a carrier has been selected and the shipment has been sent.
We're glad the shipment arrived and we hope you continue to use Easyship.
All the best,
Easyship
Has taken 48+ hours to get back to one of my tickets. I'm left in the dark with support not answering my question
Hi there,
Thank you for your feedback, we've been trying to get in touch with you repeatedly to discuss any issues you may have. If you could get back to us I'm positive we can turn this around for you!
All the best,
Easyship
This is a really good app very easy to use 5 star would highly recommend to new stores the ease of use makes it worth it
I'm happy it's free yet with powerful functions. They can source for me and get what I want. Thumbs up!
Wasted my time - don't waste yours. Sounded like it had everything I needed - dimensional weight calculations, shipping rules, carrier rates displayed to customers, but virtually none of these things worked. Support was of no help, I have multiple tickets still open with them and it has been a month now with no answers. Wish it would of worked, but after multiple emails, (repeated) screenshots showing issues, there has been no resolutions. I can easily imagine what would happen if I ran into an issue down the road with them and needed help - it would be nothing.
Hi,
Thank you for your feedback. I'm sorry to hear about your experience with our platform. At Easyship, we aim to provide excellent service and regret that we couldn’t meet your expectations on this occasion.
Please contact us with your account details so we can resolve this matter promptly.
Thank you for your patience.
Best,
Ben (Marketing @Easyship)
Great app as it gives you a range of shipping options and easy to integrate with shopify. Downside is you can't change discount settings for different countries. i had to get a bespoke shipping app in addition to do this.
I am new to Easyship and still exploring it, but up to now seems very promising and a great app to handle both domestic and international Shipping of your store. Give it a try everyone:)
when you install this app it automatically turns on all the paid for features so when your free trial runs out you start paying big bucks. Really not cool. id be super careful when using this app. From the looks of it there are a lot of hidden payment traps they put you in.
Thank you for your feedback.
We're sad to hear you didn't have the best experience with our app, but as we discussed via email this is simply not the case.
We do not charge any fees unless stated clearly, and if you wished to use any paid features you would have been alerted and required to confirm to ensure this was the case.
We're sorry for any confusion caused and we'd be happy to explain how to get the most out of the free trial if you wanted to give us another try.
All the best,
Easyship