Reviews (448)

Overall rating
4.3
Counts per rating level
  • 79% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its comprehensive shipping solutions that simplify the fulfillment process and improve customer satisfaction. They value the multiple shipping options at checkout, including considerations for international duties and taxes. The platform is user-friendly, offering features like bulk edits and package tracking. Merchants also praise the responsive customer support and efficient Shopify integration, noting significant time savings in managing their businesses.

December 29, 2020

I give five star for the App! I wish it will have mobile friendly version in the future ;) fighting!

Blink Frenzy
United States
4 days using the app
Edited February 19, 2018

Update: The only solution is to cancel the labels & I'll have a refund in 21 days. So there is no solution except cancel the labels, purchase postage elsewhere & hope they I'm actually refunded the funds in THREE WEEKS, while my orders are LATE due to their system glitch & lack of support for 3 days. Just awful, every step of the way. If I did this to my customers, they would be rightfully upset. ...

Pro Spec
United States
2 months using the app
Easyship replied December 23, 2019

Hi there,

Thanks for taking the time to provide your feedback.

We've tried to reach out to discuss this issue with you but we haven't been successful if you have the time we' ...

December 10, 2021

I tried the 30 day free trial to see how this service would be for our store and it has been a nightmare. We sent a package to a customer from the USA to Portugal and her order has been sitting in their processing center since December 2nd and they refuse to assist with this situation. We are for sure removing this app from our store and going with on that is reliable! NOT RECOMMENDED!

Teacup's Paw Couture
United States
About 2 months using the app
Easyship replied April 21, 2022

Thank you for your feedback.

As we have discussed, we had to wait for the courier to complete their responsibilities, although as you know, our Support team chased them ...

February 15, 2023

Has taken 48+ hours to get back to one of my tickets. I'm left in the dark with support not answering my question

sullivansvintage
Australia
3 months using the app
Easyship replied March 20, 2023

Hi there,

Thank you for your feedback, we've been trying to get in touch with you repeatedly to discuss any issues you may have. If you could get back to us I'm positive we ...

May 12, 2020

This is a really good app very easy to use 5 star would highly recommend to new stores the ease of use makes it worth it

Chocolate Bouquets
United Kingdom
2 days using the app
August 26, 2020

I'm happy it's free yet with powerful functions. They can source for me and get what I want. Thumbs up!

Fun Research
United States
2 days using the app
December 23, 2020

Wasted my time - don't waste yours. Sounded like it had everything I needed - dimensional weight calculations, shipping rules, carrier rates displayed to customers, but virtually none of these things worked. Support was of no help, I have multiple tickets still open with them and it has been a month now with no answers. Wish it would of worked, but after multiple emails, (repeated) screenshots ...

Rocker Ski Rack
United States
About 1 month using the app
Easyship replied July 29, 2024

Hi,

Thank you for your feedback. I'm sorry to hear about your experience with our platform. At Easyship, we aim to provide excellent service and regret that we couldn’t meet ...

September 11, 2017

Great app as it gives you a range of shipping options and easy to integrate with shopify. Downside is you can't change discount settings for different countries. i had to get a bespoke shipping app in addition to do this.

Santivia
United States
About 1 month using the app
September 22, 2018

I am new to Easyship and still exploring it, but up to now seems very promising and a great app to handle both domestic and international Shipping of your store. Give it a try everyone:)

Elea Toys
Australia
1 day using the app
Edited January 19, 2023

when you install this app it automatically turns on all the paid for features so when your free trial runs out you start paying big bucks. Really not cool. id be super careful when using this app. From the looks of it there are a lot of hidden payment traps they put you in.

Rocksolid Audio
United Kingdom
24 days using the app
Easyship replied March 20, 2023

Thank you for your feedback.

We're sad to hear you didn't have the best experience with our app, but as we discussed via email this is simply not the case.

We do not charge ...