Reviews (448)

Overall rating
4.3
Counts per rating level
  • 79% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its comprehensive shipping solutions that simplify the fulfillment process and improve customer satisfaction. They value the multiple shipping options at checkout, including considerations for international duties and taxes. The platform is user-friendly, offering features like bulk edits and package tracking. Merchants also praise the responsive customer support and efficient Shopify integration, noting significant time savings in managing their businesses.

Edited July 11, 2021

We started using this app and it seemed great interface wise. The canadian courier prices were pretty high so it wasnt giving us the lowest rates, shopify shipping was still cheaper even though it states we get discounted rates. I've been trying to add our custom Canada post courier account, and its been like pulling teeth, the support team keeps giving me the run around.. and literally in the ...

HERC'S Nutrition Online
Canada
3 months using the app
Easyship replied July 29, 2024

Hi,

Thank you for your feedback. I'm sorry to hear about your experience. At Easyship, we aim to provide excellent service and regret that we couldn’t meet your expectations ...

Edited February 28, 2020

It saved me time, at least 30 mins each day. Bye bye "cut & paste", Hello automated courier bookings and shipping labels. Notice some cost savings in the rates that is offered for the local Singapore deliveries too.

Soapnut Republic
Singapore
3 months using the app
November 3, 2021

ZERO stars. Despite the many negative reviews of feed syncing issues and money lost due to incorrect shipment rates provided to customers, I gave this app a try. Do not make the same mistake. The technical support shows no haste in resolving issues and minimal attempt in troubleshooting with little transparency. Time between my first ticket and the last correspondence from them (in which they ...

Mama Coco
United States
2 months using the app
Easyship replied July 29, 2024

Hi,

Thank you for your feedback. I'm sorry to hear about your experience. At Easyship, we aim to provide excellent service and regret that we couldn’t meet your expectations ...

October 2, 2020

I am using this app now. Very responsible agent. I am using this app now. Very responsible agent. good app

Bookmark Home
United States
4 days using the app
November 14, 2020

Great app and very useful. Fast communication and very helpful agent which will help you with all your questions.

Toy Bazaart
United States
4 days using the app
March 28, 2022

Excellent app, easy to integrate and setup. Few issues with the upfront pricing calculation, but the support team are EXCELLENT and quick to fix. I imagine these are more teething issues for the business as it grows. They also helped us find a 3PL that is integrated with EasyShip... it was truly a plug/play. Would highly recommend it.

Tomorrow Skincare
Australia
3 months using the app
October 31, 2020

This APP is really nice team! They are honest, trustworthy, considerate partners , I am eager to recommend to anyone

Music Valley susu
United States
4 days using the app
December 12, 2020

This app are a bunch of professionals know what they are doing. This app are a bunch of professionals know what they are doing

Toy Bosses
United States
4 days using the app
October 31, 2022

I dont' like writing bad reviews but my experience with Easyship has been unbelievably bad. I launched my store, got my first order and what do you know? I can't ship anything. Apparently it's a problem at the back end but more than 24 hours later, I still don't have a resolution and have been told by customer service that I'm in a queue. I was also given a run down of the tech team's meeting on ...

heiressstore
New Zealand
2 months using the app
Easyship replied July 29, 2024

Hi,

Thank you for taking the time to share your feedback. I am truly sorry to hear about your experience and understand your frustration. At Easyship, we strive to provide ...

November 12, 2019

Worked well until it didn't. All of sudden FedEx and UPS are not available. UPS would randomly not be available at times either. You have to deposit money into your account, we're trying to figure out how to get our remaining balance back, will update the review as needed.

Wane+Flitch
United States
3 months using the app