Reviews (450)

Overall rating
4.2
Counts per rating level
  • 79% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its comprehensive shipping solutions that simplify the fulfillment process and improve customer satisfaction. They value the multiple shipping options at checkout, including considerations for international duties and taxes. The platform is user-friendly, offering features like bulk edits and package tracking. Merchants also praise the responsive customer support and efficient Shopify integration, noting significant time savings in managing their businesses.

June 11, 2019

It is a great app for shipping it gives you multiple rate and many options. It needs you to input products and boxes then it work Great

The British Pedlar
United States
23 days using the app
October 16, 2022

I removed it after struggling soo much with the shipping.. It won't ship anything, anywhere and it's just bad business for small and new stores who try to grow up! Every time I open the app, it asks me to reconnect to my shop, I have to re-do the settings over and over again and it's for nothing... Waste of money and time!! Time is money! Save yourself!

Envy Girl
Romania
21 days using the app
Easyship replied January 9, 2023

Thank you for providing your feedback, we're always keen to learn from our users on how we can improve our service.

We've tried to reach out to you several times over the last few months but we haven't had a response. Looking at your account I can see that you haven't used our app to make a shipment and judging by your review you had trouble with the set up.

If you could get back to us, we will be happy to have one of our reps help you set up your account to show you how to get the most out of Easyship!

All the best,
Easyship

June 21, 2021

Unable to create shipping zone/Add Rate for Africa using the Easyship App. It just keeps buffering on the admin & nothing happens. Easyship & Shopify both party could not fix this issue. Apart from that in terms of insurance, the duty and tax features are great.

BABA LINKS
United Kingdom
21 days using the app
January 1, 2019

Pretty awesome. Their tech support was very helpful and it's super easy to integrate. Thank you very much

WOOFALICIOUS.SG
Singapore
21 days using the app
May 21, 2021

Easyship has been critical to our success and growth. They have a fantastic platform that is super easy to integrate with a Shopify store. Best of all, they have an amazing team of people and are constantly asking for feedback on how to improve to make MY LIFE easier. I'm grateful for discovering this service/app every single day!

Bone Daddy Blade WerX
United States
21 days using the app
July 15, 2024

提示我要是从中国发货就无法使用

AEVIILA
China
About 3 hours using the app
Easyship replied August 7, 2024

Thank you for your feedback. I'm sorry to hear about your experience with our platform.

Please contact us at support@easyship.com with your account details so our team can assist you with any issues with our platform.

Best,
Ben (Marketing @Easyship)

August 16, 2018

The app is super easy to use and has really streamlined the shipping process for us. Best part is we can add insurance to our orders through the app, which is not currently available via shopify. Support is fast to respond, knowledgeable, and kind. The team also offers webinars to help with efficiencies and to share general eCommerce info / knowledge.

Highly Recommend !

Glass City Pipes
United States
21 days using the app
November 23, 2023

The issues with Easyship, like missed parcel pickups and unresponsive support, have a detrimental impact on the last mile of our business. Delays and uncertainties in parcel collection can lead to missed delivery windows and dissatisfied customers, ultimately harming our business reputation. Addressing these problems is essential for maintaining the efficiency and reliability of our last-mile operations.

Design 10
Australia
11 days using the app
July 9, 2020

Shipping has been one of the most challenging and confusing aspects of starting my online store. I tried the free version of Easyship, Shipstation and Shippo to compare prices, functionality and support. Let me tell you, Easyship is the one you want. Due to its breadth of customization and functionality, it can be a little intimidating to setup, so I reached out to support with some specific questions that I had. Not only did I get a response, but Hiromi got on the phone with me several times to personally walk me through solutions for my challenges, offered pro tips and advice and pointed out things that I would have never even thought of that will help my business. She was beyond wonderful, the best customer service I've ever experienced. The icing on the cake? I ran shipping scenarios between Easyship and Shippo....when the rates weren't exactly the same, Easyship was slightly cheaper. I am not one to give praising reviews, but I felt compelled on this one. I've done the work and research for you...go with Easyship.

American June
United States
21 days using the app
April 21, 2020

This app is pretty convenient because it allows you to manage all of your orders in one place and simplifies the process as much as possible for you.

HiTek ElekTroniks
United States
21 days using the app