Reviews (1,266)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its ability to streamline eBay and Shopify operations, highlighting features like real-time product synchronization and efficient order management. They value the support for large order volumes and price adjustments for eBay fees, as well as the option to offer free shipping without affecting profits. The app is praised for its smooth integration and user-friendly interface, enhancing the user experience. Exceptional customer support is also noted, with responsive and professional assistance available around the clock.
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This app does not work well for sellers looking to list a large variety of items. We are an antiques and home interiors store dealing in one of a kind, pre-owned items. Because of the required step to create templates, our work flow becomes unnecessarily labor intensive and complicated. We would be better suited with an app that allows each product to be edited per eBay's requirements / item specifics individually rather than in bulk.
Their team was prompt in replying with assistance and were eager to help us try to find work-arounds for our needs, but ultimately this app has some serious functionality blind spots.
UPDATE: I have changed my review from two stars to one star because after posting my initial review, they called my personal cell phone number asking me to remove my honest review of their app. This type of behavior is absolutely unprofessional and unethical.
Hello, Goodman's Interiors & Antiques,
We really apologize for the inconvenience that you faced while using our app.
The creation of templates is a one-time process for the uploading of products.
And as an integration software, we have restrictions regarding the handling of products from Shopify to eBay.We have to work according to the Shopify & eBay policies to get a product uploaded and also we are listed on a public platform so bulk actions are the need of the hour as per the research our team did,
You have a unique & one of the kind catalog so we are really sorry we couldn’t help you with that. Being a software as a service provider we can’t alter the whole structuring of the app, we have to look out on a global level for one a kind catalog.
And regarding the review removal, there might be some miscommunication as our executive called you to check out the app & try to upload a few products because a few other functionalities were left unexplored.
Thank you for the honest reply.
We highly appreciate it.
Best Regards,
Team Cedcommerce.
I just started using CedCommerce App today and so far I'm very pleased with the App and their customer service.
CedCommerce customer service representatives were attentive and ensured that all my concerns were addressed. They proactively followed up with me to confirm that everything was working smoothly after the issue was resolved. Their commitment to ensuring customer satisfaction was evident throughout the entire interaction. Thank you
Hello KREP PRIME Deals,
Thanks for taking the time to share your prestigious opinion on with other community members. We're overjoyed to receive your compliments and appreciation.
We understand the difficulty faced by the sellers to start & manage sales on eBay, therefore, we assure you our availability 24*7 with all the possible ways via skype, calls, emails, Whatsapp or whatever preferred by sellers.
We are happy to see that you find the Profile section very helpful. Through Profiling, you can apply a set of rules on particular products in bulk.
Look forward to serving for other services.
Team CedCommerce.
Avoid this app. Its filled with bugs, and customer service is very little help in fixing issues. In fact, of the 10+ times I talked to them they made the situation worse. The app doesn't do what's advertised yet its one of the more expensive ones out there. I figured you get what pay for, but not with this app. Waste of time, and waste of money. Trust me avoid it. Also they charged me $49.00 when they said wouldn't charge me anything for up to a year of service. They lie, and steal. How this app is even allowed on the store is beyond me. I have emails from their customer service showing proof of all this. DO THE RIGHT THING AND REFUND THE MONEY YOU STOLE!
Hello WoodBlank.com,
We really apologize for the inconvenience that you faced while using our app. Also, we accept that you experienced some issues during the initial app setup, but we had rectified all those concerns and provided the best possible solution.
As you have mentioned that $49 amount was deducted, so for this, we would like to update you that all the payments are managed through Shopify, and are bound by the billing cycle. The subscription charges are added to our payout as per your billing cycle. The refunds can only be initiated from our side after receiving the subscription charges from Shopify. And we refunded the amount in your account as soon as we received the payment from Shopify. You can check your email and see the refunded amount screenshot, that we have already shared with you.
Apart from that as promised, we are still offering you a free subscription to the app for one year. As for us, customer satisfaction does matter. Please give us one more chance to serve you and our team will help you with all the setup at zero cost.
You may reach us anytime at ebay_support@cedcommerce.com.
Best Regards,
Team Cedcommerce.!
Great support, great software. Neha and Cedcommerce was a huge help
best customer service i have dealt with in a while, answered all my questions almost instantly at any hour of the day. very happy with the help
Hello NextGenPartsPlace,
At CedCommerce, we are passionate about providing our best services to all our clients. This review made our day. We are so grateful for your kind words.
Best Regards,
Team Cedcommerce.!
I appreciate the customer service from Ced Commerce about a billing issue; they were quick to resolve the matter. Harshit was in constant communication, trying to fix the problem quickly.
Thank you
Katherine
Hello Shop Baby Boutiques
We greatly appreciate your recommendation and your kind words. We strive to provide quick and excellent support, and we're glad to know that we met your expectations. Thank you for your fantastic review! We're here to ensure your continued success with our services. Thank you again for choosing CedCommerce and for your positive feedback!
Best Regards,
Team CedCommerce
App is terrible, does not import, upload or push orders. We have spent two weeks with support, they do not respond to question instead make excuses that their servers are backlogged today, etc. not realising we have had the same issue every day for two weeks. They uploaded an entire catalogue, including items with zero inventory which sold on eBay. Now our seller score has been compromised because we do not have stock of these items. We have very large catalogue with thousands of products and this app simply does not work. Support is zero star, they do not communicate or respond to any issue.
Hello MODE Auto Concepts,
We apologize for the inconvenience held to you while using the app. It seems there might be some confusion because the app has the basic functionality to import products from Shopify to the app and then help you in listing them to the eBay marketplace. Once you have any sale on ebay then that order will be synced to your Shopify store and reduced inventory will be sent back to ebay.
Also, we accept there might be some delays in the inventory sync at that time, due to server issues, but they are now all resolved, and we have even launched our new updated version of the app using which you can manage multiple eBay accounts from a single Shopify store. We would like you to please give us one more chance to serve you.
If you get back to us, we will surely help you in the best way as we do with our all sellers.
Will look forward to serving you again !!
Team CedCommerce
Love the customer service that comes along with the CedCommerce apps. I use Etsy, Google, and now eBay, and they are very helpful whenever I have questions to answer the questions and usually fix the problem for me right there. Neha and Rishu helped me today and both were fantastic!
Fantastic Shopify to eBay integration app! Support team quick and easy to reach out to and are always helpful at resolving any questions we have. Highly recommend
Thank you, Sideline Hobbies. We are glad that you loved your experience. We take pride in giving outstanding service to every customer, and we're excited to receive your compliments and appreciation.
Stay Connected!
Team CedCommerce!!
I was reluctant to download this app but since i did it, i was surprised how easy it was to move product and orders and the support team( NEHA) was super prompt in answering my questions and sorting out the issues.
Hello JUST BATTERIES AUSTRALIA,
Thank you for your positive review! I'm glad to hear that you had a great experience with the app and found it easy to sync your Shopify store with eBay. The ability to sync instantly and automate the process afterward is definitely a valuable feature, as it saves time and effort in managing your online sales channels.
Best Regards,
Team Cedcommerce.