Reviews (905)

Overall rating
4.9
Counts per rating level
  • 92% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise this app for its exceptional customer support, noting the team's responsiveness and knowledge. The onboarding process is smooth, allowing for easy integration with QuickBooks and saving significant time through automation that streamlines data entry and syncing. The interface is user-friendly, suitable for those with limited technical skills. It excels in inventory and order management, reducing manual errors by effectively syncing data across platforms. Customization options let merchants tailor the app to their needs, and its multichannel capability supports integration with various ecommerce platforms. The app is reliable, ensures accurate financial record updates, and is competitively priced, offering good value. Regular updates enhance its functionality and adapt to changes in ecommerce and accounting technologies.

July 31, 2024

Wow! Excellent customer service!

I did not expect to have such a thorough and patient experience with a Shopify App developer, but the team at Webgility did an amazing job with actively reaching out & assisting with connecting my Shopify Advanced store to my Quickbooks Online account.

They walked me through each feature of their platform and ensured that I knew all the ways that I can automate and sync features between the two platforms.

The only small issue I have (unrelated to on-boarding process) is that I use Authorize.net as my payment processor (not Shopify Payments or PayPal because I sell "high-risk" items), so that's the only thing I will need to manually track.

They assured me that they are actively working to implement this feature now, and anyone using Shopify Payments/PayPal should not have an issue with this. Luckily, I'm only selling B2B at the moment & not using Authorize.net much for sales (mostly manual ACH payments with payment link emailed from QB).

5/5 review from the amazing on-boarding experience & available support for ongoing questions.

Flying Unicorn Wholesale
United States
About 1 month using the app
June 6, 2024

As a user of Webgility for the past few years. I can say that its worth every penny. its one of those apps that once its up it runs forever. It is just there to help your work load at anytime. Customer service is very knowledgeable and ready to help.

Fume Dog
United States
Almost 4 years using the app
August 15, 2024

Kshitij, Sagar, and Faizan did a lot of customization for our system for a unique scenario where we use Shopify and Stripe. We have a custom configured solution that now allows us to auto reconcile our payouts in QBO.

The team is super smart and capable. Thanks guys.

Momday
United States
About 2 months using the app
September 2, 2024

It works until it doesn't. Not reliable and alot of features have actually don't work until you spend days on chat with c.s. to finally get them fixed or told that feature doesn't work. CUSTOMER SERVICE TECH SUPPORT IS HORRIBLE1

Defense Divas®
United States
3 months using the app
May 27, 2024

Excellent time saving tool -- lots of customization options. Great, friendly onboarding service.

Thirsties Baby
United States
About 2 years using the app
May 28, 2024

Great customer service as always. The integration with Quickbooks is amazing and saves so many hours.

Colorado Saddlery
United States
Almost 4 years using the app
April 30, 2024

I've been using Webgility for about 5 years now- first with QB desktop and now with QB online. Customer support has been exceptional each time, during and after setup. The online connection is user friendly and easy to setup and maintain. The on boarding process is very thorough and covers all areas. If anything can't be immediately solved, support is on top of it and sees any issue through to resolution. Using Webgility has and will continue to be a solid time saver for our business.

Tigear
United States
Over 2 years using the app
August 19, 2024

We starting using this app to sync Shopify orders with Quickbooks. The support we have gotten from the Webgility team has been great. Would highly recommend to anyone who might need this for their bookkeeping.

Honey Truck Co
United States
6 days using the app
May 14, 2024

Webgility is amazing and they have superior customer service. The integration between quickbooks desktop and shopify is amazing. Any issues I have, a quick call resolves the issues. If I've ever had an issue that needed more work, they follow through with a resolution.

The Hunter Company
United States
Almost 4 years using the app
July 25, 2024

Great customer service and software. Highly recommend this to any user who integrates quickbooks with shopify

Sleepypod
United States
11 days using the app