Overall rating
4.4
Counts per rating level
  • 72% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 7% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to automate thank you emails, noting its potential to boost sales and improve customer relations. Many commend its full customization features and detailed analytics. The quick and helpful customer support is also frequently mentioned. Some merchants report that it aids in customer retention and repeat purchases, enhancing professionalism and customer satisfaction.

October 15, 2019

love this app so much it's great. It really helps me cut downtime so i don't have to write down any emails.

hypedpodcase
United States
3 days using the app
June 7, 2019

This has saved me the time of writing an automated email to my customers and i am very grateful.Thanks alot

FeelGoodShapewear
Nigeria
2 months using the app
Edited June 5, 2019

Nickel, fonctionne a merveille. Très bon outil pour gérer la relation client et fidéliser ses clients.

Brianna James
France
About 1 month using the app
August 28, 2019

Muito bom,pois podemos ter uma melhor relação com os nossos clientes com essa ferramenta.Logo ele é muito útil para nós.

LEVEZZ
Brazil
About 1 month using the app
Edited March 23, 2020

I used this app to add some value to my page. It really helped and was user friendly. It was great and I would definitely recommend t to my friends and co workers

Outbreak Readiness
United States
About 1 month using the app
Autoketing replied March 24, 2020

Thanks for your feedback. Please contact us if you have any questions.
Kind regards

August 24, 2019

i used this app and i love it best app on the market ill definitely will be sharing this with others

UNIQUE KREATIONS DESIGNZ
United States
2 days using the app
June 24, 2019

I like this app thats why i use it its great and will help me a lot to be careful of mu customers thank you so much

iCaseTeemo
Morocco
2 days using the app
November 3, 2020

I would give this app 5 stars if it wasn't for the fact that all the emails get sent to spam, making the app completely useless, I tried contacting support but they just replied with it has to do with the settings of each user, however I changed the settings of my email so I would make sure that the email from where it was sent was authorized, and it still got put in spam. I also know I am not the only one with the problem, I spent a few hours going through the forums finding lots of people with unhappy customers because the emails went straight to spam folder. I understand that user email settings could make this happen but then why do the emails from other apps that have the same service do not get sent straight to spam? I know they're using sendgrid but I have used sendgrid as well and haven't had this issue either. So 2 stars it is, and they get 2 because their app is easy to use and the emails are easy to edit also has a lot of features. But if emails get sent to spam that makes all the good things go away.

Carole's Cheesecake Company
Canada
2 months using the app
Autoketing replied November 3, 2020

Thanks for your feedback. We're very sorry for the issue. Many stores have emails sent to Promotions category.
We will try to improve our app.

Regards

October 31, 2022

I just starting with this app and needed some help arranging it. I have gotten great and quick help from the support team.

Witch By Nature
Netherlands
2 days using the app
Autoketing replied October 31, 2022

We love your feedback. It was a privilege serving you. It’s all that we ever want from our valued merchants. Hope that our app can help your business a lot.
Should we miss anything or if you have other concern that you'd need some help with, please advise.
Best Regards,

March 16, 2020

thank you for this app it is very helpful and I will use it to my website, full support for this app and the team behind it

foodex
Kuwait
22 days using the app