Reviews (166)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly praise this app for boosting customer relationships with customizable thank you emails that include discount codes and personalized messages, which have notably increased sales and retention. The app offers detailed analytics to track email effectiveness and is valued for its user-friendly interface, quick setup, and easy customization options like adding logos and social media icons. The automatic post-purchase thank you emails are particularly appreciated for maintaining customer engagement. Additionally, the app's reliability in sending emails and responsive customer support are frequently commended.
Refine
-
By rating
I love how I can pick a time limit where to send my emails . Good job boss. I recommend this right here
Estoy empezando a usarla, pero mi nivel de inglés es bastante bajo, y no sé si lo estoy configurando bien. Parece una aplicación buena.
The app is a great tool for my online business. It saved me a lot of time. Wish it was automated tho.
it is really easy and simple to use, the generic template was pretty spot on and I am hoping this works well.
I used this app because it help me to send thank you email to customers who visited or purchase form my store
Very bad way to make business, this way I don't predict a great future for Autoketing. I did not receive an email warning me about the decision. Instead, a new customer advised did not receive the email with discount codes. I logged in I found:
IMPORTANT!!!
Dear our valued customers!
We have tried to maintain Thank You Email as a free app to best support you. Unfortunately! We can not afford to maintain the service when the number of customers is growing.
This is beyond our control. We are required to close your free service from 11/11/2019. We apologize to you for this abruptness. However, to continue using the service and supporting us, please upgrade to a paid plan on the billing page. We hope that you can sympathize and help us continue to grow.
Just like that! There is NO WAY I will continue business with Autoketing, this is just bad practice.
Then, if I really need to upgrade while I find another app:
Developer reply
November 15, 2019
Thanks for your feedback. We are building the cost plan for the app. It takes a few days. We will notify you when it's done.
Sorry for the inconvenience.
We hope you still consider using our app in the future.
Kind regards
Overall, $7.00 is not a big deal BUT, Autoketing already established a really bad precedent, you sign up for something and wake up tomorrow with another surprise. No trustworthy nor worth my money to them.
I received a message saying they can no longer support my store with email thank you's because I have to many customers. I need to setup a montly payment plan. However, there is no where on the site that I can set this up. The plan says it is FREE??????
Thanks for your feedback. We are building the cost plan for the app. It takes a few days. We will notify you when it's done.
Sorry for the inconvenience.
We hope you still consider using our app in the future.
Kind regards
Its good. I like it. It couldd be better if its competelly free. It very basic and clean but quiet expensive.
Thank you for taking the time to give us a 5-star review, your feedback is highly respected and it helps our team maintain outstanding quality levels for our customers.
Your friend,
Autoketing Team.
This has saved me the time of writing an automated email to my customers and i am very grateful.Thanks alot
love this app so much it's great. It really helps me cut downtime so i don't have to write down any emails.