Reviews (305)

Overall rating
4.9
Counts per rating level
  • 90% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer experience by providing clear, customizable delivery expectations on product pages and during checkout. It supports multiple languages and shipping methods, and allows tailoring of delivery messages. The app integrates seamlessly with Shopify without affecting site speed. Customer support is praised for its responsiveness and ability to quickly implement custom features, improving customer satisfaction and operational efficiency.

April 4, 2022

We used the app to build trust and to communicate with our customers + to generate more sales. We defiantly recommended!

Paradime Tempest
Australia
9 days using the app
SetuBridge replied April 5, 2022

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

September 1, 2021

This app is invaluable to my business and overall I'm very happy. I would like to see a slightly quicker to navigate custom message list for use on a smaller 13 inch laptop. You have to hover over each line item to find out what you are looking at.
Great customer service and quick resolution after the app crashed once. Great template options!

Shedzy
United Kingdom
7 months using the app
SetuBridge replied September 1, 2021

Thanks for the review! Our team feels grateful that our app is of so much importance and helpful to you :)

We are working on the UI/UX improvement. Till it's ready, you can make use of the Import-Export feature for your situation. https://prnt.sc/1qydtxz

March 24, 2022

Nice app, cost-effective, UI is good, 100% suggest to everyone
Definitely go for it, very good support

abbloofresh
India
9 days using the app
SetuBridge replied April 5, 2022

Thank you so much for taking the time to write feedback for us! Everyone here at SetuBridge loves to know that our customers enjoy what we do.

December 24, 2021

Vaishali Parmar is very patient. Walk me all to way to customize. This app is very helpful. Can increase conversation rate greatly. And it has live chat support, very convenient to get support.

Active Gift
China
9 days using the app
January 1, 2021

awesome app und really really nice customer service - you have to test it! i really appricate your services!

Team Vegan
United States
9 days using the app
Edited May 25, 2022

- I had an issue with the charges. When they saw my negative review, they reached out to me and refunded me. So this is why I'm editing this review. I must say that despite this - the app is doing exactly what you need. So I do recommend this service.

Thrivilion
Israel
7 months using the app
November 3, 2023

no trabaja en el tema ella :(
don't work with theme ella :(

inter-ds.com
Mexico
7 months using the app
SetuBridge replied November 6, 2023

We're truly sorry to hear about your experience with our app not working as expected with the Ella theme. We understand how frustrating this can be, and we value your feedback.

Our team is committed to improving our app's compatibility with various themes, including Ella. We would appreciate the opportunity to investigate the issue further and work on resolving any compatibility issues. Please reach out to our support team at help.setubridgeapps@gmail.com or +918511963839, and we'll do our best to assist you and ensure the app functions smoothly with your theme.

Your feedback is invaluable in helping us enhance our app, and we thank you for bringing this matter to our attention. We look forward to addressing your concerns and providing a more positive experience.

February 8, 2023

Enfin une application qui fonctionne très bien pour les ETA !
Petite remarque : Ce serait bien de pouvoir traduire les champs.

Komete XR
France
8 days using the app
SetuBridge replied February 25, 2023

Votre avis sur notre application a été incroyablement généreux et réfléchi. Nous sommes très reconnaissants pour vos aimables paroles et pour le temps que vous avez pris pour partager votre expérience avec les autres.

April 14, 2022

I am using this app to show my clients when they will get their items and it worked like a charm. I updated my theme to the new Shopify Dawn theme and the owner was pleased to help me before I could write up the support. That is customer service

ElegantFamilyGifts
Germany
7 days using the app
SetuBridge replied April 19, 2022

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

April 23, 2021

Very nice app ! I used it on many stores. It really improves conversion rate!
Is important to have estimated delivery time on your website. IS A KEY FOR SELLING! I really recommend this app! Also, great customer suport!

FullBubbleFun
Romania
7 days using the app