Reviews (297)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for enhancing customer experience by providing clear delivery expectations, which helps reduce customer inquiries and increase transparency. It supports extensive customization of delivery dates for different products and regions, and integrates seamlessly into Shopify, displaying ETAs on product pages, cart, checkout, and customer notifications. The app is noted for its performance, not affecting site speed, and its customer support is responsive, offering personalized and immediate assistance. This makes it a valuable tool for improving customer service and operational efficiency.
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not working properly - cannot adapt to per variant instead of product. I think its good for small stores but forget about it if you plan to scale product amounts and work with variants. useless.
had the app for over 1 year.
Hello Playoffside,
We are sorry to hear that you have had such a negative experience. Our team is dedicated to providing excellent customer service, and we strive for 100% satisfaction with every appointment. We would like the opportunity to rectify this situation and help make it right for you. You can connect with us on live chat, WhatsApp chat(+918511963839), or via email at help.setubridgeapps@gmail.com.
Thanks & regards,
SetuBridge Support team
Overall, the app is OK. Allows you to fully customise your messaging and also target specific locations, even specific zip codes (important for multi-language stores) and also specific collections/products etc too. After some work, we've got everything set-up and it looks pretty good, and should help with conversion.
A few things to improve which would make things better:-
1. The general UI/UX inside the apps dashboard is really not user friendly. Very clunky and it just doesn't feel polished. Little things such as every word beginning with a capital letter, or icons not having a transparent background meaning it's fiddly when changing background colours of the widget.
2. Preview bar can be quite buggy and the messaging actually on your store can sometimes be different. An example is extra spaces put in places where on the app they dont exist. Frustrating.
3. Would be great if they could support multi-language better. I believe the "Advanced settings" such as showing message on Cart/Checkout/Thank You Page will only show in your store's default language.
Overall - the app is OK - you guys just need to focus on polishing things up, and it would be better.
Thank you for taking the time to share your detailed feedback. We’re glad to hear that you found the customization options and location targeting features useful, and that the app is helping with conversion.
We sincerely appreciate your constructive criticism as well. Your insights into the UI/UX, preview bar functionality, and multi-language support are valuable, and we understand how these aspects can impact your experience. We’re continuously working to improve the app, and your suggestions will be instrumental in guiding these enhancements.
Please know that we're committed to refining the user experience and addressing the issues you've highlighted. If you have any more suggestions or need further assistance, feel free to reach out to us. We’re here to help and would love to ensure the app meets your expectations.
Thank you again for your feedback and for giving us the opportunity to improve!
Best regards,
The SetuBridge Team
A light, fast and very simple application.
However, it is one of the best applications in its ease of installation and adjusting its settings to fit perfectly with the store, and the application by its work to clarify the estimated time for the product to reach the customer is an important element in increasing confidence in the store, thus increasing sales and profits.
We used the app to build trust and to communicate with our customers + to generate more sales. We defiantly recommended!
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.
This app is invaluable to my business and overall I'm very happy. I would like to see a slightly quicker to navigate custom message list for use on a smaller 13 inch laptop. You have to hover over each line item to find out what you are looking at.
Great customer service and quick resolution after the app crashed once. Great template options!
Thanks for the review! Our team feels grateful that our app is of so much importance and helpful to you :)
We are working on the UI/UX improvement. Till it's ready, you can make use of the Import-Export feature for your situation. https://prnt.sc/1qydtxz
Nice app, cost-effective, UI is good, 100% suggest to everyone
Definitely go for it, very good support
Thank you so much for taking the time to write feedback for us! Everyone here at SetuBridge loves to know that our customers enjoy what we do.
Vaishali Parmar is very patient. Walk me all to way to customize. This app is very helpful. Can increase conversation rate greatly. And it has live chat support, very convenient to get support.
- I had an issue with the charges. When they saw my negative review, they reached out to me and refunded me. So this is why I'm editing this review. I must say that despite this - the app is doing exactly what you need. So I do recommend this service.
awesome app und really really nice customer service - you have to test it! i really appricate your services!
no trabaja en el tema ella :(
don't work with theme ella :(
We're truly sorry to hear about your experience with our app not working as expected with the Ella theme. We understand how frustrating this can be, and we value your feedback.
Our team is committed to improving our app's compatibility with various themes, including Ella. We would appreciate the opportunity to investigate the issue further and work on resolving any compatibility issues. Please reach out to our support team at help.setubridgeapps@gmail.com or +918511963839, and we'll do our best to assist you and ensure the app functions smoothly with your theme.
Your feedback is invaluable in helping us enhance our app, and we thank you for bringing this matter to our attention. We look forward to addressing your concerns and providing a more positive experience.