Matrixify , 469 reviews

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to handle large file imports and exports, making it ideal for businesses with extensive product catalogs. It offers customizable features like specific data formats, scheduling exports, and bulk updates for price and inventory. The app is also praised for its ability to import metafields and simplifying data transfer for businesses migrating to Shopify. Merchants appreciate its user-friendly interface, extensive documentation, and prompt support team. It's seen as a cost-effective solution that automates tasks and saves time.

February 2, 2022

This app is amazingly powerful! Although it is a bit overwhelming at first because it can do so much, their support responds almost immediately and was very patient and helpful with all of my questions! I would definitely recommend this product (although I think shopify should buy them and make it part of the default feature set!)

OrchidToys.com
United States
About 8 hours using the app
ITissible replied February 2, 2022

Cosmic thank you for all your infinite stars from our whole team!
You are right to say it might be overwhelming at the beginning. We are indeed putting great effort to simplify the whole experience as much as we can, while trying to keep the flexibility. They kindof are on the opposite sides of the same dimension. 🤔
We are continuously improving the app, so it might be for the best if Shopify continues the great job of giving us the freedom to help Merchants like you deal with your data. 👍🖖😉

Maris Veide
Founding Developer

November 14, 2017

Worked perfectly first time on a fairly complex product migration of 6000 products including meta data. Easily the most straightforward import/export experience I've had with Shopify.
It was also great to get chat support during the process!

Bikeproject
United Kingdom
About 5 hours using the app
Edited November 20, 2022

A super App for updating bad formatted import files. Little confusion on how it work and not big enough for our store. And a Demo after uninstall and reinstall but solved.

brands-dropship-c293
Denmark
About 4 hours using the app
ITissible replied November 19, 2022

Hello!
Thank you for being so understanding.
You definitely do not have to pay twice for the same month. You can install the app and activate the paid plan, and it will automatically prorate in such a way that there is no double-charge.

About the limitations - 1000 new variants limit per day is Shopify limit - once the shop has reached 50k variants. It is not Matrixify limit. You can ask Shopify to increase or remove that limit. Matrixify helps you by the feature to automatically move the rest of limited variants to the next day, so you don't have to import by 1000 variants every day manually.

If you have any further questions or obstacles - consider joining our Slack workspace where we can help you in a way of chat, that might be a bit more convenient.

Maris
Founding Engineer

April 15, 2018

A++ Support!
They helped me in seconds, fast response and most of all kind support!
Support staff clearly knows their stuff to assist with any question.

Go ahead and give this app a try!

Gearoneer
United Arab Emirates
About 2 hours using the app
September 21, 2022

We used it to change all the discount codes in the shop (more than 1000). it worked great. the customer support is also very helping (used Slack to communicate with them which I find great!). Thank you very much :-)

Schorlefranz B2B
Germany
About 1 hour using the app
ITissible replied September 21, 2022

Hello!
Thank you so much for your great appreciation - your review inspires us to keep improving every day. 🙏

Maris
Founder

Edited August 3, 2019

Import kept identifying my discount codes as products. No option to select what kind of import. Followed directions exactly, downloaded discounts first for formatting, edited, then reuploaded. Created a bunch of "products" that I had to delete. Awful on a time crunch :(

UPDATE: Figured it out, zero thanks to support or documentation. You have to make sure your SHEET is named according to the type of import you're doing, and you have to export as an XLSX file (not plain CSV) in order to capture that information.

Overall good app, but missing some key instructions.

ezpz
United States
About 17 hours using the app
ITissible replied August 3, 2019

Hello, Ezpz!

Thank you for telling that you had trouble to find the explanation on how to use the Excelify.
Although we are trying to explain everything very thoroughly, looks like this time there was some sort of bad coincidence for missing this (totally our fault).

Here is the main "How it works" article and video, which explains the thing about the sheet names in very details: https://excelify.io/how-it-works/

Also, you can find the link to it from the Excelify app - Help section (when you scroll down the main page a bit).

Please, let me explain why it recognized those as Products.
It's because initially, we had this strict requirement that you have to name "all" the sheets to get them imported properly. But customers mostly import the Products, and they kept complaining that they forget to name the sheet as "Products".
So we experimented with the ability to automatically assume the sheet is Products if it doesn't have a recognizable name, AND it has some column names which fit for Products (like Title).
In the case with Discounts - that column Title exists also there, so it matched.

So sincerely sorry that you had to go through this loop of frustration.
And I hear you loud and strong that we have to make it possible for you to choose the type of sheet after you have uploaded your file.
Also, we shouldn't assume anything, to avoid cases like this when you import Discounts as Products, and you have to delete them afterward.

We will work on fixing this.

In Support, we were offline because it's Saturday 8am in the morning now, and you had this issue at 6am our time, and we don't have the 24/7 online chat support just yet.

Also, if you have any issues with the app, please, don't hesitate to contact our Support here: http://excelify.io/contact-us/

And also, inside the Excelify app, there is a section which shows on which improvements we are working right now, and you can submit your proposal for the improvement - which we always reply to and make it work for you sooner or later - one way or another.

Thank you once again, and keep in touch.

Maris
Excelify Founder

May 25, 2018

Every now and then, you cross paths with someone who is truly significant in your journey. Whether that be from the services, advice or energy they provide to you. I rarely write 5-star reviews because as a business owner myself, I rarely get to experience the kind of 5-star service I strive to provide. In this case, Maris is nothing short of a hero in the world of Shopify. Firstly, the capabilities his app has to offer are an absolute must for anyone serious about their store. The ability to import, export pretty much all aspects of your store make light work of what would be an impossible task alone. Automation is vital for any business growth and I can now make bulk changes with a tinker of an excel sheet and a press of a button. Not only has Maris created a wonderful and easy to use app with all these precious functions, he stands behind his work with the greatest service possible. This app has opened many opportunities regarding business, especially in the dropship world where you can quickly export and import products to different stores making cross testing a breeze. I now have the power to export all collections and import into a new store without the hassle of waiting for loading times. The list is endless and the monthly charge is an absolute steal compared to the value this provides. Thank you Maris for all your kind words, advice and guidance.

Teqi Uk
United Kingdom
31 minutes using the app
January 15, 2019

Amazing, I was able to update the alt text on all of my products in minutes rather than hours and hours of work. Very happy customer.

Pigott's Store
Australia
28 minutes using the app
Edited March 7, 2019

Free version is useless. Especially for blog comments, you cannot get more than 25 commets(it means nothing, you can do this manually)

Edit: Thanks for the response. If it is a bug that is okey.

Touché
Netherlands
8 minutes using the app
ITissible replied March 5, 2019

Wow, so sorry for disappointing you so much...

But it really sounds like there was some misunderstanding about the Excelify app.

Here's why:
1. Free version is the Demo version which allows you to export up to 10 items per file from any kind of data. And Demo version has no time limit, you can do as many exports/imports as you want.
2. There is no such limit in Demo version for Blog Posts, of mentioned 25 Comments (we double-checked that just now). Your Blog Posts can have several hundreds of comments even in the Demo export, just it will export the first 10 Blog Posts, with all their comments, no matter how many of those you have.

Please, reach our Support here and we will gladly help you resolve any of the issues you have, will explain everything, and will really take care of you, even if you are our Demo customer:
http://excelify.io/contact-us/

Will be really waiting for you to contact us and give us a chance to at least understand why we deserve cush a harsh 1* review in your case, and what can we do to fix ourselves.

Thank you so much in advance!

---------
Maris Veide
Founder
Excelify.io

Edited May 18, 2020

There is a 1-site per month limitation for the use of this App. At this time, there is no mention of this limitation on the Pricing page.

For me, this meant I was not able to service new client websites using Excelify since I acquire more than 1 new client per month.

The company gave me a refund right away and offered to notify me if the restriction is lifted.

Dazzlingdivas1.com
United States
About 2 hours using the app
ITissible replied May 14, 2020

Hello!

We do offer the +1 Free for your additional store. By paying for Excelify on one store, you can sponsor one more additional store from that paid store without having to pay 2nd time (and you can change that 2nd store after a month has passed).

That is also explained on our Pricing page in details, without hiding anything: https://excelify.io/pricing/ (and it is said clearly in the App before you accept the charge, and in Settings next to the store linking button inside the app).

This, what you mention that app is "1-site per month limitation", is exactly how typically apps work in Shopify Apps ecosystem. You install the app on one store, and then you use it in that store.
If you need it on many stores, then you install the app on each of the stores, and purchase it there according to your needs, and there is no limit on how many stores you can install Excelify because those are separate installations.

Our +1 Free offer is a bonus. That is widely used for cases when you have your other development store, or if you are an agency, and you work on several stores. Then you essentially pay for just a half of your stores.

You can cancel the charge any time, when your work is done - and that way you would have paid only for one month.

If you are an agency, even more so - we partner with agencies and build mutual friendships - we help them in so many ways, to work on your projects, giving higher priority for features, helping with complex migrations and so on.
About the pricing for many stores, we can always find a good fit for bulk store pricing. Please, talk to us openly about what you need.

Maris
Excelify Founder